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4.7 / 5
  • 3664Reviews
  • 10 / 10Recommend
  • 9.49 / 10 TrustScore

Lois Brim

Verified Buyer

Dec 07, 2021

It was great to have someone to trust me.

ASHLEY ARNOLD

Verified Buyer

Dec 07, 2021

Very quick friendly and good communications along the way during the process. Saved me $180 a month!

thomas patton

Verified Buyer

Dec 07, 2021

Super easy and quick

EMMA WILLIAMS

Verified Buyer

Dec 07, 2021

Amazing experience! Jas is friendly, quick response, fast approval! Will recommend to everyone!

Valerie Guerrero

Verified Buyer

Dec 07, 2021

Thank you so much for helping me out with my personal finances. I was literally drowning in debt from trying to catch up on my payments with my former finance company. Thank you though, because my mind is a little more at ease.

Richard Martin Jr

Verified Buyer

Dec 07, 2021

Very grateful for the team getting this done I a timely matter really appreciate all the work put into this Refinaceing again thanks too u all

Sharon Dasher

Verified Buyer

Dec 07, 2021

I could not have asked for better. The staff was always courteous and super nice. I have never had a better experience with a company before and I am super happy about my savings!

ODIS BUCKLEY

Verified Buyer

Dec 03, 2021

Perfect with everything

PAUL SABATINO

Verified Buyer

Dec 02, 2021

Great to work with, saved $59 a month on my vehicle payment.

Patricia Archibald

Verified Buyer

Dec 02, 2021

This Company made this whole process painless! Thank you for working with me in getting my car refinanced!

Marcus Lang

Verified Buyer

Dec 02, 2021

Very prompt handling entire refinance

Kimberly McNeil

Verified Buyer

Dec 02, 2021

Was fast and easy

Tyler Earnest

Verified Buyer

Dec 02, 2021

Such an easy and fast process. Helped us save money each month.

Marie Principe

Verified Buyer

Dec 02, 2021

Only reason Im giving a 2 because the service was great. The issue is that they added GAP coverage and Service contract fees without asking me or verbally telling me. Cost 2,500.00. So NOW I have to email separate vendors and cancel and have to worry about sending confirmation to the lender so they credit that amount to the principal. Which is a nightmare to do. Horrible experience. Thanks for the reply. But when a consumer is ONLY seeking a refinance doesn’t mean you can add things without verbally mentioning it. Paperwork was presented and at no point did the representative mention the 2500.00 dollar add ons. You took advantage of a customer that had the trust in your company to REFINANCE my loan. Not add subtlety add things and lean on the fact that it was in the paperwork. Poor business practice and excuse.

Response from OpenRoad Lending

Dec 01, 2021

Thanks for your comments Marie and I am sorry about the misunderstanding with your refinance. We would never add products to a new loan without the customer asking us to. In fact, both GAP and the Vehicle Service contracts have their own agreements that the customer signs and acknowledges before they can be sold. We keep detailed records of all the communications related to the fulfillment of the loan so I will be sure to review your deal with our team. Please also feel free to email our customer care team at applicationreview@openroadlending.com and we will be happy to assist you in canceling the GAP and Vehicle Service contracts. Thanks for your business. The OpenRoad Auto Loan Savings Team

Carl Hautmann

Verified Buyer

Nov 30, 2021

Overall it was a good experience. The problems I had were being able to contact someone on the phone, and the amount of time that I talk with constant changes to the paperwork that was needed. Be sure to have all the paperwork you can think of ready to go when using any type of service like this.

Josephine Henry Pettus

Verified Buyer

Nov 24, 2021

Very professional kelt me updated on what going on

Melanie Donoghue

Verified Buyer

Nov 23, 2021

Great Company to do business with

Paul Reeser

Verified Buyer

Nov 23, 2021

I thought they where slow at doing the paperwork making me late on my payment I haven't been late on any payments for 5yrs

Response from OpenRoad Lending

Nov 24, 2021

Thanks for your comments Paul and I am sorry about the issue with your documents. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the delay with your paperwork. Thanks again from the OpenRoad Auto Loan Savings Team

Daniel Acevedo Jr

Verified Buyer

Nov 23, 2021

I really appreciate open road they did an awesome job for us and saved us lots of money we thank you so much.

ANTHONY SHIRLEY

Verified Buyer

Nov 23, 2021

Very nice prompt and great service