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4.7 / 5
  • 3693Reviews
  • 10 / 10Recommend
  • 9.49 / 10 TrustScore

stephen robbins

Verified Buyer

Mar 12, 2024

Great service you al provided Thank you very much!!!

BENNIE SMITH

Verified Buyer

Mar 12, 2024

To actually get a letter in the mail and it actually is true to its word. Saving money on a car note. Something banks can never do.

corey Marshall

Verified Buyer

Mar 12, 2024

Very easy process when smooth took less than ten days.

ROBERT MILTON

Verified Buyer

Mar 10, 2024

Quick and easy

Damien Spencer

Verified Buyer

Mar 06, 2024

I am happy with the service

Kimberly Robinson

Verified Buyer

Mar 06, 2024

Great customer service. They made everything so easy. I would highly recommend.

Janie Smith

Verified Buyer

Mar 06, 2024

This is a great company and I enjoyed the experience

CHRISTOPHER WILBURN

Verified Buyer

Mar 05, 2024

Mark was really helpful through the whole loan process. Would definitely recommend them for an auto loan

Neli Hopper

Mar 01, 2024

The refinance process was easy. Paige was great and answered all of my questions and helped me through the process. Because of them I am not paying way less every month and saving on interest.

STEVEN DELEON

Verified Buyer

Feb 29, 2024

I first heard about Open Road Lending in Credit Karma and seeing the potential savings I could receive compared to other auto refinancing companies. I received a letter stating the pre-qualifying rate and payment, decided to try it since another company did not respond promptly. The gentleman that I dealt with Alan was very professional and made the process smooth. It was not the rate or payment that was stated in the letter and Cresit Karma, was disappointing but understandable for my credit score at the time of application process. I have read the comments and honestly some have to read the fine print and understand how the process works. There are no gimmicks or scams, trust me the original lender I had was very unprofessional and the rate they gave me was ridiculous, I needed my credit repaired so I took it understanding what I was getting into! 10 months later I was able to get a lower rate and save some extra money which is good during this hard times. The process with Open Road Lending again was fast and proficient. I have been in the business so having your ducks in a row helps them help you! I am looking forward to a good relationship with this company and will refer friends and family who need their help. Thank you!

Kim Dean

Verified Buyer

Feb 25, 2024

Great communication and service. Highly recommend.

ANNE PAGANELLI

Verified Buyer

Feb 25, 2024

I was a tad disappointed at first. After submitting my paystub‘s, I was told that the underwriters didn’t feel they were legit paystub’s, and they looked like I created them myself online. I explained that’s what they look like. I don’t know what more I can do. Jessica then told me Open Road would not be able to help me. I called back and spoke with a different representative and she ( I do not have her name) referred me to another department for them to review. Make a long story short, I was approved, however, had I not called back and spoke to someone else, I would not have been able to refinance and Open Road ultimately would not have my business.

Response from OpenRoad Lending

Feb 26, 2024

Thanks for your comments Anne and I am sorry about the issue with your paystubs. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

Robert Dyer

Verified Buyer

Feb 24, 2024

I found OpenRoad Lending easy to work with and a place a person can feel comfortable dealing with.

Christopher Reed

Verified Buyer

Feb 22, 2024

Great service

Jason Santos

Feb 20, 2024

Waste of time. Decreased my payment by a whopping $14. Best that can be done to remedy the situation is being told to wait to attempt to refinance again in the future. Be careful!

Response from OpenRoad Lending

Feb 21, 2024

Thanks for your comments Jason and I am sorry you don't feel as though the savings are worth the time. Our system keeps detailed notes on all communication we have with our customers and after reviewing the deal I see that our team provided great service plus you were able to add an ancillary product to your new loan and still end up saving money. Hopefully the money you save on your new refinanced car loan, albeit not as much as you might have liked, in addition to the added product will prove to be helpful to you over the life of your loan. Thanks again from the OpenRoad Auto Loan Savings Team

Kathy Martinez

Verified Buyer

Feb 20, 2024

Process was easy and fast

Lemuel Travillian

Verified Buyer

Feb 14, 2024

The process took over a month and at least 10 calls asking for just one more thing

Response from OpenRoad Lending

Feb 15, 2024

Thanks for your comments Lemuel and I am sorry that closing your new refinance took longer and was more involved that you would have liked. Your experience is not the norm for us so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinance will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

Tahir dimsuyu

Verified Buyer

Feb 14, 2024

very service thank you

Michael Scott

Verified Buyer

Feb 14, 2024

The people involved in the process especially Sarell were all great!

KIMBERLY DETTENMAYER

Verified Buyer

Feb 13, 2024

Great experience! Fast, easy and convenient! Thank you!!