great service ericka was great

The whole process was easy and fast, but not quite what I was expecting. I was never able to talk to the representative that was handling my loan. The cover letter said the loan was for up to 72 months, and I could choose the length of the loan. It was never actually given the opportunity to reduce it to 60 months. The payment and interest rate were lowered, but it added another year to the life of my loan. I haven't done the math yet, but I don't believe I save any money in the long run. I was going to give OpenRoad a three star review, but I found out today that I now have a hard inquiry on my credit from Wells Fargo Dealer Services. They are not the ones who funded the loan, so now I am stuck with this credit hit. Things may have come out differently if I was able to talk to someone in person, but as it is right now I can't recommend them.

the process was so simple and well explained.

Fast quick and easy

Open road lending was great it was faster then I thought and Lillian was kind friendly and got the job done...

Everything was done within days, my rep was always updating me about the status. Interest rate was almost half of what I was paying. I'll do business with them again.

This process was simple and easy - the representative was professional, thorough, patient and very pleasant to talk too. I'm very happy to be a customer!! A million thanks.

We had a very positive experience with the customer service and the outcome.

When I got the 1st email from ORL, I was under the impression the offer had a limited time. So once I couldn't get all the info back to ORL. I thought it was over. But I continued to get emails from different people at ORL, with the interest rate and payment amount getting higher all the time.

Mr. Simmons was very professional and very helpful.

Open Road lending provided great customer service from the start of the application process to the finish. I'm very satisfied with the money that I'll be saving each month.

Worked with me to attain what I was looking to accomplish. To lower my interest rate and shorten my term while keeping the payment amount close to the same amount I was accustomed to paying

0ctober 12, 2016 I had a wonderful refinancing experience, though I was uncomfortable at first because it was all done electronically and not in person. Everything worked out fine...Lower payments and interest rate. All reps were very helpful with good customer service etiquette. Stephanie Matthew's was exceptional! Regards, Kevin Vidal (Application ID: 1333735)

I am so glad I took advantage of saving money by refinancing my vehicle. My interest rate have been reduced by 4 points and it makes a difference. Thank u Open Road Lending!

OpenRoad Lending offered excellent customer service - Cece Haug is the best! They provided up to the minute information on the status of the loan, and walked me through every aspect. It was a painless, expeditious, and awesome experience.

Great Experience...Easy to Work with them and VERY Quick!

Very thorough, helped me each step og the process to refinance my car!!

I was impressed with the ease of the Re-Finance process !!! Also the availability of the person that was guiding me through the process itself !!!

Thank you Open Road for your Offer and the quick process of Documents--giving me the opportunity to save money in the future. This has truly been a Blessing. I will be for sure to recommend Open road to others for this same Great experience.

Lowered my monthly payment by 180$