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4.7 / 5
  • 292Reviews
  • 10 / 10Recommend
  • 9.49 / 10 TrustScore

Angela C

Verified Buyer

Sep 07, 2017

NEO fence & deck did a wonderful job installing a 6 ft privacy fence on my property in Medina. Everyone from this company was a pleasure to deal with. The fence turned out better than I thought, and my husband and I couldn't be happier with the result. I will be sure to recommend them in the future. Thank you NEO fence & deck!

Customer

Verified Buyer

Aug 07, 2017

We are so happy with our new fence. NEO fence was kind, courteous, and professional from Dan who gave us our quote, Tara who coordinated and scheduled everything, and the teams out in the yard doing the work. They left no mess, and completed the whole job in a total of less than five days (with breaks in between for weather and letting the posts set). We got our quote early in the summer thinking we would need to wait a while before they would be available but they ended up needing to wait on us (we wanted to finish some other work in our yard before the fence would be in the way). It looks great and is exactly what we wanted. Somewhat pricey, but worth the cost in our opinion.

Customer

Verified Buyer

Aug 05, 2017

Gate will last a lifetime.

Pamela Marks-Allen

Verified Buyer

Jul 28, 2017

Very professional staff. This is the first company that I can say that every person walked up greeted me, introduced themselves, and when leaving again another handshake and reassurance of the job and their commitment to their work. We are very pleased with our board on board fence. The price was reasonable, the work completed when stated and the workers were nice and professional. I highly recommend Northeast Ohio Fence for your fencing needs; they perform quality work.

Pamela M

Verified Buyer

Jul 27, 2017

Very professional staff. This is the first company that I can say that every person walked up greeted me, introduced themselves, and when leaving again another handshake and reassurance of the job and their commitment to their work. We are very pleased with our board on board fence. The price was reasonable, the work completed when stated and the workers were nice and professional. I highly recommend Northeast Ohio Fence for your fencing needs; they perform quality work.

Customer

Verified Buyer

Jul 20, 2017

We got several estimates. Other companies wrote in their estimates that they wouldn't be responsible for damage done to the sandstone wall caps. I found that odd. We hired NEO Fence and Deck. There was not pressure or annoying sales pitch. I picked a plain, simple fence that is attractive for the purpose. The work was done today. They came on time, did a great job, and were really polite and friendly. The fence looks fantastic. Both my husband and I are extremely pleased, it is better than we thought it would be. Not inexpensive, but a quality job was done.

Customer

Verified Buyer

Jun 08, 2017

It went perfectly.

Customer

Verified Buyer

Jun 05, 2017

They we're more expensive than some of the estimates that I got, but the quality of their materials and workmanship made it worth it. Highly recommend this company

Brian K.

Verified Buyer

Jun 01, 2017

Bob gave me exactly what I wanted, the job was done quickly and very professionally and I couldn't be happier with the results. the guys did a great job. I highly recommend northeast ohio fence and deck!

B

Verified Buyer

Jun 01, 2017

Bob gave me exactly what I wanted, the job was done quickly and very professionally and I couldn't be happier with the results. the guys did a great job. I highly recommend northeast ohio fence and deck!

Customer

Verified Buyer

Apr 26, 2017

Hank was the estimator who came out to quote our project. We were originally looking at vinyl fence but we were shown some aluminum options and that's what we ended up going with. They quoted several different options for us for both vinyl and aluminum fence. The installers worked extremely quickly and put everything up in 2 days, with only a few feet of fencing and hanging gates left to be done after the first day. The installers also brought a couple of different options for hinges and latches with them to show me, and were great about changing from what I'd originally asked for once I saw the options. Only a few months after the install, a storm felled a large tree onto the fence, destroying about 35ft of it. They were again great about coming out quickly to work up a quote, and did a great and timely job of repairing it once I gave them the go-ahead.

Customer

Verified Buyer

Apr 24, 2017

They were very good. There was no charge for that estimate. The guy was definitely an A. They're a little expensive to put up a fence; it was coming in at eight grand and I'm not doing a fence for eight grand.

Customer

Verified Buyer

Apr 14, 2017

It went really well. In fact we are using them to do something else. They were excellent. The head crew fellow named Josh, had three fellows with him and they worked all day. They came first to put in all of the posts, and a week later they came to hang the fence. They were efficient. They cleaned up. They talked to us throughout the day about what was being done. We couldn't be happier with it. The price was reasonable. We did play phone tag. We had a little problem with the city for the permit. Because it was near the holidays, it was hard to get the job going. They could've been a little more effective with that. It wasn't their problem, but a city problem. They would call before they were coming, and show up on time.

Customer

Verified Buyer

Apr 06, 2017

I called up Neo Fence and they came out to measure the fencing for a quote. I even requested a taller fence post for my dog run line and they factored it in with no problem. Bob who came out to do the quote was very professional and had samples of different fences for me to see as well as digital photo samples on his mobile iPad. Within 48 hours, I received my quote via email and while I waited for the insurance company to see if they were going to pay for this. Neo Fence was very understanding of my current situation that work wasn't going to start immediately. Once the down payment was paid, they came out to remove the fencing sections and were very professional when they arrived and finished the job in a timely fashion. Four to five days later they returned to put up the fencing and once again very professional and fence was put up and was very satisfactory. I definitely like that Neo Fence put my fencing directly up against my neighbors garage so I didn't have to worry about how to eliminate that gap on my own.

Customer

Verified Buyer

Mar 20, 2017

We dealt with Hank at first. He came out when he said he would-even in the pouring rain. He gave us an estimate and was not pushy at all. We did decide to hire them. His crew called and let us know when they would be coming and did an excellent job. I had to reach out to Hank for a few questions, and he always responded back to me within at least a day. The fence looks amazing. We have received several compliments on it. Most importantly, the service was great and the response time was great.

Customer

Verified Buyer

Feb 15, 2017

They were good, but when I needed something, like my driveway gate, they didn't respond to me right away. My driveway gate I wasn't happy with and they wouldn't repair it to my satisfaction. The workers were great.

Jennifer Leffel

Verified Buyer

Jan 31, 2017

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Customer

Verified Buyer

Jan 26, 2017

I went with the less expensive, smaller company.

Kelly Betlejewski

Verified Buyer

Jan 25, 2017

Thank You NEO Fence & Deck The job was seamless beginning to end. We all love the new privacy fence . The peace of mind it provides for our young children and puppy is great. Thank you NEO team.

Response from Northeast Ohio Fence & Deck

Mar 20, 2019

Thank you Kelly!

Kelly B

Verified Buyer

Jan 01, 2017

Thank You NEO Fence & Deck The job was seamless beginning to end. We all love the new privacy fence . The peace of mind it provides for our young children and puppy is great. Thank you NEO team.