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4.7 / 5
  • 292Reviews
  • 10 / 10Recommend
  • 9.49 / 10 TrustScore

Jessica Brumfield

Verified Buyer

Feb 20, 2020

Northeast Ohio Fence & Deck did an AMAZING job. They were easy to work with, and their prices are outstanding!

Response from Northeast Ohio Fence & Deck

Feb 20, 2020

Thank you Jessica! We truly appreciate your business!

Julie Cummings

Verified Buyer

Feb 03, 2020

I had a fence put in a few years ago at my new house. The fence was put in quickly and beautifully. Every employee I came in contact with throughout this process was professional and kind. I highly recommend them!!

Response from Northeast Ohio Fence & Deck

Feb 03, 2020

Thank you Julie! Thank you for your business.

Patricia Provance

Verified Buyer

Jan 26, 2020

Northeast Ohio Fence & Deck installed a fence for us almost 15 years ago. They did amazing work, and the fence is still standing strong. We've never needed repairs or had any issues with it the entire time! I cannot thank them enough for the great work they did!

Response from Northeast Ohio Fence & Deck

Jan 26, 2020

Thank you so much Patricia for the kind review. Please let us know if there is anything else we can do to assist!

Arlene Rosenberg

Verified Buyer

Dec 19, 2019

We contacted NE Ohio Fence & Deck in late August 2019. They came the next day to give a free estimate; measure & assess our needs and also gave us a booklet with samples of different fencing styles. We selected one and got a more specific estimate with a time frame of when fencing could be done. Another company had come out the same day - gave us a much higher estimate and would not consider repairing part of a pre-existing fence in need of some repair work on the other side of our small yard. Their time estimate of when they could begin work was 12 to 16 weeks. NE Ohio’s time estimate was 6 to 8 weeks, and their quote, with repair of existing fence plus installation of the beautiful new fence was way more reasonable than their competitor’s quote. NE Ohio Fence came out as originally predicted, in mid October and did a wonderful job of installing our beautiful new fence!👏🏻👏🏻👏🏻

Response from Northeast Ohio Fence & Deck

Dec 19, 2019

Arlene, thank you so much. You don't know how much we love to hear this. Please let us know if there is anything else we can do. Happy Holidays!

Patrick Royal

Verified Buyer

Dec 17, 2019

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Jim Lee

Verified Buyer

Dec 16, 2019

Great service, fast install and followup. Greatly recommend them to my entire family and friends.

Response from Northeast Ohio Fence & Deck

Dec 16, 2019

Thank you Jim! Have a great day!

Claim Pro

Verified Buyer

Nov 19, 2019

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Brett McIntyre

Verified Buyer

Nov 14, 2019

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Lisa Nelson-Zellmer

Verified Buyer

Nov 04, 2019

Great company to work with and provided excellent service

Jeremy Calhoun

Verified Buyer

Oct 08, 2019

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Richie T

Verified Buyer

Sep 17, 2019

They did a great Job of taking care of their needs and problems . Not so good of job taking care of my needs and problems . After starting the job they told me that the fence might not be as flush to the ground as it should do too the grade of the land . They provided me with two pieces of 4/4 prices of wood so I could line it along the bottom of the fence to prevent my dog from getting out . Up to this point I was trying to work with them and be understanding of the issues they were facing . The 3rd time they came out the fence was done . The installer calls me out side to check the fence out . I find that in multiple spots on the yard the bottom feels very loose . So I ask the guy If they where going to install tension wire on the bottom to keep it from flexing that much . At this point the guy says that that is not on his work order and that that's an extra charge . Not ever have installed a fence before assumed that $6976.00 would be enough to complete the job that I wanted done . But it's not because at this point they are asking for another $570.00 to install the tension wire .

Response from Northeast Ohio Fence & Deck

Sep 17, 2019

See our latest 4 images here on Google. We were contracted to install 359’ of 4’ galvanized chain link. We installed 359’ of Galvanized chain link. Customer questioned a high spot that the dog may get through. we immediately sent crew back next day to take care of. Customers wife was extremely happy and gave multiple great remarks. Husband asked why there was no bottom wire we explained that was an extra cost and was not needed in our opinion. He then said if we don’t install for free he would call the Better Business Bureau. I personally called the customer once I heard this and explained the contract he signed did not include and we would have to charge him for material only since he felt unsatisfied. I said his representative would contact him. Job looks great customer wants something for free and is willing to use this forum to try and strong arm us. We will be posting pictures on Facebook shortly.

Connie Huston

Verified Buyer

Aug 20, 2019

I had a date put in the beginning of Summer and I have four big Rottweilers the gate is so sturdy very happy with this company

Response from Northeast Ohio Fence & Deck

Aug 20, 2019

Thank you so much Connie!

Lisa

Verified Buyer

Aug 07, 2019

When I had the fence put in I was happy with it. Within a few years though, the concrete at the base started coming up out of the ground. When I called, they said that my warranty was expired( which it was) andcthey would charge me half of what they would originally charge. They blamed it on the weather. I replied to them then why isnt my neighbor' s fence that is over 30 years old doing it too? This should never have happened...period. I could remember when the guy was installing it, that he was in a hurry to get somewhere!! I would never recommend this company to anybody!

Response from Northeast Ohio Fence & Deck

Aug 07, 2019

Hello Lisa. Thank you for your feedback. We take pride in our work and while we cannot speak to your neighbors fence, we have successfully helped over 25,000 satisfied customers since 1989. We do expect perfection but these rare occurrences happen. We will be happy to remedy the situation. Thank you.

Midnight Rider

Verified Buyer

Jun 19, 2019

Complete garbage customer service. Had someone come out and attempted to get a quote for a fence and a deck. Was completely ready to spend the money and have them complete the project. For weeks and weeks would not get back to me or return my calls, even when I called up there basically trying to hand them money. Very strange business practice.

Response from Northeast Ohio Fence & Deck

Jun 19, 2019

Hello. Thank you for your feedback. We apologize for any inconvenience. We take great pride in our craftsmanship and customer service for the last 40 years. We take these issues very seriously. Can you please email us your name and phone number to contact@neofence.com. Or please call us at 216-518-7444. Because this is a Google review, we do not have any contact information to relate this issue to and would like our customer service department to rectify any misunderstanding. Thank you.

Allison Nye

Verified Buyer

Apr 15, 2019

Northeast Ohio fence is an exceptional company. Our experience was outstanding with every person we interacted with from Tara in the office to Ron who gave us the estimate. They were very clear with every step of the process, and kept to their word. I cannot tell you how much we appreciate each and everyone of them and all they did. Our dogs and kids are so happy, and the safety a fence provides gives us great piece of mind. Thank you NEO fence family!

Response from Northeast Ohio Fence & Deck

Apr 15, 2019

Hello Allison! Thank you so much for the kind words. We hope you and your family enjoy your fence for years to come!

Kim Nelson

Verified Buyer

Mar 13, 2019

Great work!!!! They transferred a chain link to another side of my yard & installed a vinyl fence all in 1 day. I was very impressed. And the staff is so friendly. Truly a great experience

Response from Northeast Ohio Fence & Deck

Mar 13, 2019

Thank you Kim! We appreciate the kind words. Please let us know if there is anything else we can do. We are always here to help!

sue lee

Verified Buyer

Feb 20, 2019

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Response from Northeast Ohio Fence & Deck

Feb 20, 2019

Thank you Sue! We very much appreciate your business!

Angela P

Verified Buyer

Dec 15, 2018

We had a fence done by neo and they did a great job!!

Pamela A

Verified Buyer

Dec 09, 2018

I am writing this as the final boards are being placed on our fence and I have to say I am more than pleased with not only the work but, the entire staff. First, all the workers were very professional; they greeted us and introduced themselves, they performed the work as stated and with extreme care and quality. When an issue came up, a single call was made and the support team was out immediately to resolve the issue; the crew never stopped working while awaiting the support team. The Allens want to let the crew know that we appreciate all of the hard work they performed at our home and hope our hospitality provided some level to show just how much we were pleased with the end result. I would definitely recommend Northeast Ohio Fence to any friend or stranger. They are the best in the business. Keep up the outstanding work!!!!!

Customer

Verified Buyer

Nov 14, 2018

The new fence is awesome, tore down the old fence and hauled it away, straightened the metal posts on chain link gate installed a new drop down rod, they made sure my escape artist dog will not be able to dig under this fence. They took time to listen to us and went beyond what was necessary to make sure we were happy with their work!