The process was a breeze from start to finish. We ordered an in-stock model and it shipped when the company said it would ship. Delivery was professional and friendly as was customer service. While the installation took some time, the instructions were easy to follow and totally worth the effort to have a family member, who is a contractor, install the bed. The quality of the cabinetry & mechanisms are top-notch, it's sturdy, well made & and it looks great! We've gotten tons of compliments and those who have slept on it said it was comfortable. NOTE: we used our own mattress. I would definitely recommend Multimo to friends, and in fact, already have. Totally worth the price and I know we will use the horizontal wall bed for a long, long, time.