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4.5 / 5
  • 657Reviews
  • 9 / 10Recommend
  • 9.09 / 10 TrustScore

timothy k

Verified Buyer

Dec 12, 2023

Great

Alexander E

Verified Buyer

Dec 07, 2023

I had good communications with them. Delivered bike had issue, and M2S Bike were very cooperative to solve the issue. In general, I have quite positive experience with M2S.

#22898052366476

Verified Buyer

Dec 06, 2023

Very knowledgeable and helpful and I was on and off the phone with all my questions answered very quickly.

Dan R

Verified Buyer

Dec 05, 2023

Easy on line order and the shipment arrived quickly.

Steven F

Verified Buyer

Dec 04, 2023

it was great but i think i got the wrong size tires, my bike has the 3's and i meant to get the 4.5's

MONTY S

Verified Buyer

Dec 04, 2023

Quick and repon

Patrick N

Verified Buyer

Nov 13, 2023

Responsive and helpful peeps

Dan M

Verified Buyer

Nov 10, 2023

Very helpful with knowledgeable staff. Had questions after arrival and assembly, one call answered them all. One of the rides I have gone on so far, 15 miles of ice, snow and mud, no problem. I've only charged the battery once in 50 miles. Still fully charged! good staying capacity.

Jim W

Verified Buyer

Nov 09, 2023

These guys are spot on for customer service and follow through ๐Ÿ‘

gerritt s

Verified Buyer

Nov 07, 2023

Shopping was great I researched alot on m2s including reviews that are negative. The positives outweighs a few bad reviews I think. Thus far customer service has returned all my emails and the sales process went great. Website is very detailed and a wealth of information. Shipping by freight company made for convenience they were great and followed up, driver was extra helpful. I'm have a few fit issues but customer service seems to be able to diagnose my concerns 2000 miles away I thought my brakes were damaged in shipping, but maybe I need to reset the brake pistons as a customer service rep emailed to me including photos ( very helpful) and throttle concern. But must say support has been great. I will definitely recommend to friends

Christopher E

Verified Buyer

Nov 01, 2023

Staff is always professional and knowledgeable about their products but most importantly follow through with after sales support. I rarely leave reviews but would always recommend m2s bikes!

Rick M

Verified Buyer

Oct 31, 2023

I bought a bike on a Monday road it for a week , Iโ€™m from out of state . I went by on the next Monday with a couple of concerns and was going to buy my wife 1 , after I got treated very poorly and my concerns were not handled I just left

Frank Y

Verified Buyer

Oct 25, 2023

Great!!! I was able to received a promotional offer that I've been pondering on for couple of years before I've finally made the purchase.

Helen J

Verified Buyer

Oct 25, 2023

i had not problems

Zachary R

Verified Buyer

Oct 23, 2023

Excellent service!

Clint Z

Verified Buyer

Oct 18, 2023

Great customer service

Matt G

Verified Buyer

Oct 18, 2023

I purchased a bike the first week of August bc the site said it would ship within about 30 days and I planned to take it on a hunt in late september. It ended up taking over 2 months and I couldnt take the bike on the hunt (I would have purchased elsewhere). Then when installing the bike rack, two of the pre-drilled holes on the bike frame were out of spec or stripped and the rack is useless unless i spend the time to re-engineer it (time I dont have right now). For a $4k+ bike, I expect better quality control. Last complaint but not a huge issue was that there wasn't a single piece of instruction that came in the package. I had to reach out to find out installation videos are given via a link to their website. I'd recommend they put in a paper that says "all instructions are found here". Nice people working there, just need some better systems in place.

Kimberly C

Verified Buyer

Oct 18, 2023

Quick response time in returning my call and they were very helpful. They got my replacement part to me extremely quickly!

Scott S

Verified Buyer

Oct 17, 2023

Excellent experience buying my new bike. I went to the store to pick up my bike. The bike was assembled when I got there. They encouraged me to try out the bike In the parking lot. They also helped me load it. Reese and Dan were excellent to work with. Kudos to M2S!!!

Andrew S

Verified Buyer

Oct 12, 2023

Great job getting my bike back on the road. Thanks!