Ordered 2 single mattresses to replace on our electric bed, received phone call a few days later to say they were ready for shipping. Used courier company because we wanted them before Christmas and being in Scotland, it was too late in the year to use their own transportation which only delivers in Scotland a few times a month.
We were really pleased with our purchase and the personal service on delivery was first class. This company was easy to contact and delivery was completed on the timescales promised.We were very pleased with all aspects with our dealings with this company.
Great bed, has made such a difference to Hiatus Hernia. Customer services were always very helpful, bed delivered & set up without a hitch. Would recommend highly.
We have been really pleased with the bed we purchased. The installation was particularly impressive and the quality versus the cost of the product combine to make it excellent value for money. Whilst the service and advice we received was excellent, if there is a downside it is the showroom which doesn’t give the best of impressions. However, this may be why the product is such good value for money. Nice to see it is manufactured in the UK and is high quality and a good price too.
When the bed eventually arrived., it was swiftly put together and was ready for use. Great. My one criticism is non communication from when the bed is ordered, to myself phoning after 10 days for an update. A quick email would have made all the difference.
Staff at Bicester were helpful and courteous, and the delivery was made on time. The bed was fitted without problems and instructions given.
A very good overall experience
The guy's were relay nice got the job done in no time only thing is i think the matresses are a bit small for the bed frame and they have forgotten to join the two basses together .the contacts at your side were very nice and helpful will tell you how likely i will recomend you if you sort things out at my end
Your delivery driver was very helpful, not only with the installation of your product but also with the transfer of the patient from one bed to the new one. All members of your staff were very helpful with advice in helping me choose the right product. Other companies would do well to follow your example.
Very professional in all aspects from quotation to installation. The bed is of excellent quality and fitted to perfection. Nice to deal with people who knew exactly what we needed in a difficult family situation making a relative comfortable in bed. It is difficult dealing with Dementia at times but your company made the purchase an easy transformation from old to new