My DS82 clearly showed I wanted both the book and the card. However, I somehow didn't pay you the extra thirty for the card. Your team should have caught that and contacted me before submitting my paperwork. Now I have to relinquish my new book and wait three months (and pay again! even more money to you than before) just for the card. Can't be more disappointed with the value you all did not bring to this transaction.
Excellent service! Was skeptical at first with the idea of sending in all our information and documents to a third party. After speaking to a representative both on the phone and an online chat I decided to go ahead and proceed. The app is super easy to use and the passport photos were done in a breeze. Received both passport and passport card for both my husband and I in the time that was requested. Highly recommend the service.
ItsEasy is incredible. They delivered my passport in record time. I am so grateful to them and have already recommended them to many friends. I will absolutely use ItsEasy in the future.
Quick, easy and efficient. The only problem I had was finding a white background with no shadow to take and upload a photograph through the app. Track lighting throws a lot of shadow. Otherwise it was painless and worry-free. Would definitely recommend.
Easy to use, they don’t nickel and dime you, easy to get a hold of, you don’t have to talk to a machine first, and received my passport a month before expected. Definitely will use when I have to get my daughter’s passport renewed
Given all of the recent complications and delays with passport processing, I strongly recommend using this service. I paid for the expedited fee and was told my passport would be ready in 5-7 weeks. To my absolutely surprise, I received my passport three weeks after completing my application. They work magic! The process is easy and seamless and their services are totally worth the fee!
I have been using your services for business and personal for over 20 years. Every representative is always courteous, helpful and professional Thank you