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4.8 / 5
  • 559Reviews
  • 10 / 10Recommend
  • 9.7 / 10 TrustScore

Johannes Botha

Verified Buyer

Dec 02, 2016

My experience. I went online and realized I may be out of time. I opted to add the Concierge service where I met Chelsea through email and telephone. In a few words: Professional, straight up facts, and then a full email explaining to me how to go about processing my Visa request. I did not expect my Visa for at least another week and this morning it arrived. Relief on my part, and it would not have been possible without ItsEasy Passport & Visa Services Thank you Chelsea and everyone at ItsEasy!!!!!!

Emily Greenstein

Verified Buyer

Nov 14, 2016

I Went to it's easy to get a visa for VIetnam. While it's not necessary to spend $69 for the service (I have friends who got their visas by following online instructions through the embassy) it's peace of mind that you are getting it done correctly. I ended up with a 3 month visa costing $100 instead of a 1 month visa costing $80 for a 2 week visit, but there didn't seem to be an option for 1 month when I submitted my application. When I asked It's Easy about it after the fact, they explained that Vietnam had changed their requirements more frequently than usual, and there had been some confusion keeping up. However they rebated me the difference unprompted. I was very impressed with the prompt, thoughtful customer service and would recommend It's Easy if you are not comfortable applying on your own.

Liam OConnell

Verified Buyer

Nov 10, 2016

My family and I have been traveling back and forth to China for over 20 years, and have used this service for most of the visas we have needed. I recently had another great experience with your Boston office, and particularly want to thank Michelle for all the help she provided. I recommend you folks highly. Liam

Lawrence Moulter

Verified Buyer

Nov 08, 2016

Friendly customer interaction Easy website Outstanding company

Philip Mollica

Verified Buyer

Nov 07, 2016

ItsEasy made my life very easy. I needed visa's for myself, my wife and daughter. I used this company before for an Egypt trip. Fantastic no problem, quick and efficient. I am thankful they are there, it is really "EASY"!

Christopher Debrock

Verified Buyer

Nov 04, 2016

Very helpful. Everything was as described! A+++++ all the way

Nancy Rhodes

Verified Buyer

Nov 03, 2016

Great customer service. This was a real time saver and eliminated potential hassles. Highly recommend.

Ann

Verified Buyer

Oct 21, 2016

The daunting process of obtaining a visa for China was made effortless by "ItsEasy!" We obtained our visas in plenty of time with a minimum of fuss.

Kapadia Madhusudan

Verified Buyer

Oct 13, 2016

Discuss the charges to minimize the cost. Madhusudan.

Cheryl Mitchell for Stephen Andrew

Verified Buyer

Oct 13, 2016

We had a great experience receiving the visa at the promised time which took away so much stress. Much appreciated!

Amy Plodek

Verified Buyer

Oct 13, 2016

They truly were wonderful, fast and reliable. They communicated well throughout the whole process. It was handled promptly and professionally. Great experience.

Joseph Sahiouni

Verified Buyer

Oct 13, 2016

Good news: I received the Visa in a timely manner. Concern: We found out about necessary information after submitting the application despite having multiple conversations and explanations prior to submitting the application. One or two of the critical information did not come up until another person at ItsEasy reviewed the application. That should not be the case. It could've delayed the submission enough to having to withdraw the application.

Jan Polys

Verified Buyer

Oct 12, 2016

Website was extremely helpful in preparing all paperwork for a Visa. Online documents were fairly simple to fill in. The quick turn around time eased our mind about having the documents in hand before the trip. Thank you!

Andyee

Verified Buyer

Oct 12, 2016

We have been using Easy Passport for years and find them quick and efficient. They notified us of every step in the process of getting our Visa and are available 24 hours a day for help. Would highly recommend.

Nancy Baumgartner

Verified Buyer

Sep 23, 2016

Getting our visas via ItsEasy was a positive experience. Employees were responsive and clearly explained the process. It was a quick turnaround in receiving the actual visas.

Trudell Hutto and Victoria Hutto

Verified Buyer

Sep 21, 2016

After speaking with Gate 1 Tour several times, we were never told to bring an itinerary to obtain our visas. Chistopher Simons, was kind to direct us to an available computer to obtain the needed information. He made our long trip to NY enjoyable. Chris was attentive and engaging with an upbeat and positive attitude. Chris also provided a friendly atmospheres that made us feel comfortable.

Terry Liao

Verified Buyer

Sep 16, 2016

The service is great! The regular process was done in two weeks. The passport/VISA was returned on my specific requested time. The customer service was awesome and directed me to the right person when I had questions. No complaints! Everything has run great!

Response from ItsEasy Passport & Visa

Sep 16, 2016

We love to hear comments like this and so happy we were able to answer all your questions and get your documents back to you on time! Thanks Terry!

Melissa Taylor

Verified Buyer

Sep 16, 2016

Sent all documents as requested and had my passport in hand in 7 days left to Cabo San Lucas the next week, all I had to do was relax knowing that my passport was protected.

Response from ItsEasy Passport & Visa

Sep 16, 2016

Oh gosh... so glad we were able to help - missing out on that trip would have been horrible! Have fun!

Euroguy

Verified Buyer

Sep 16, 2016

Very friendly, very responsive and delivered the service on time.

Wayne Phipps

Verified Buyer

Sep 16, 2016

Once I understood the process, it was easy and the timely return was greatly appreciated.