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4.9 / 5
  • 480Reviews
  • 10 / 10Recommend
  • 9.9 / 10 TrustScore

Wayne Phipps

Verified Buyer

Sep 16, 2016

Once I understood the process, it was easy and the timely return was greatly appreciated.

Deborah Rogers Fegan

Verified Buyer

Sep 16, 2016

I really didn't believe I could have received my Indian Tourist Visa without a resubmission, but for the intervention of Bryan Hill. Mr. Hill is capable, conscientious, customer service oriented, dedicated, encouraging, kind, knowledgeable, highly skilled, and he worked patiently with me through to the successful conclusion of the issuance of an Indian Tourist visa. Mr. Hill is absolutely THE BEST!

Robert Stowe

Verified Buyer

Aug 27, 2016

If you need a visa or a passport renewal--especially if time is short or the process is complicated--you can absolutely depend on ItsEasy. One time, the folks at ItsEasy saved my job, basically, when I failed to pay attention to EU travel rules regarding passport expiration. And, if there are any uncertainties beyond their control, they will be very transparent about those. If you want to be sure, call on ItsEasy--don't fool around with anyone else.

Response from ItsEasy Passport & Visa

Aug 27, 2016

WE specialize in saving jobs! Thank you for your great recommendation and we look forward to serving you again soon!

JamieM

Verified Buyer

Aug 26, 2016

My experience with It's Easy was generally very good. My problems were with the Indian embassy request for visa form, which was exceedingly inflexible. Otherwise, a great experience.

Response from ItsEasy Passport & Visa

Aug 26, 2016

Hi JamieM - I'm so sorry for the complications with the India visa application. They are really strict about them - but I am glad we caught the issue before it was submitted to the consulate and we got it cleared up in advance. If it had been submitted we would have lost a lot of time with the application eventually getting rejected. Thank you for your positive comments and we look forward to the opportunity to serve you again!

Steven Breecker

Verified Buyer

Aug 26, 2016

I was concerned about mailing away my passport; but, all went perfectly well and my visa for India was accomplished without my having to travel to New York City. I appreciated the regular email updates. Highly recommended

Response from ItsEasy Passport & Visa

Aug 26, 2016

OF course you were concerned - It's crazy! But that is just how it works. I've been doing this for 15 years and this is one of the most common concerns clients have. We use FedEx for great package tracking and once in our hands everything is securely handled between our offices and the US State Dept or foreign Embassy's. Your passport and documents are always secure - but from our clients side I always understand the hesitation. Thank you for allowing us to serve you and we look forward to doing so again soon!

Barbie

Verified Buyer

Aug 26, 2016

I was thrilled with the great service and the timely receipt of my passport. Thank you!!

Stacey

Verified Buyer

Aug 22, 2016

Thanks for making that painless!

calwashore

Verified Buyer

Aug 19, 2016

From the moment I called It's Easy late on a Friday afternoon in the summer, and received a call back from Michelle within 15 minutes, I knew I was in excellent hands. Your software made applying for my Indian visa simple and efficient, and Michelle's customer service was terrific. The whole process was completed in less than two weeks, despite having to be sent to New York for the actual visa. I would use your service again without any hesitation, and am so grateful to Michelle for her help with what had been a difficult process. Thanks!

Response from ItsEasy Passport & Visa

Aug 19, 2016

Thank you so much for your comments. Michelle is GREAT and I've shared your comments internally for everyone to see. Thank you for choosing ItsEasy!

Nicky

Verified Buyer

Aug 17, 2016

I had been trying to decide where to go or who to use for renewing my passport. when I read about itseasy passport and visa services, I decided to use them. it was so simple. when I had questions, they were very responsive. I definitely am glad I used them and would do so again.

Response from ItsEasy Passport & Visa

Aug 17, 2016

Thanks Nicky! So glad we lived up to our reputation and we look forward to serving you again soon!

Satisfied Customer

Verified Buyer

Aug 11, 2016

You know how it feels when people take pride in their work, and do everything they can to service you? This is what I experienced with ItsEasy, and their representative Laine, when I had to obtain a visa from China in just two days! Laine followed up with me and the Los Angeles Office to make sure things went without a hitch, and it did thanks to her close eye. Thank you ItsEasy!

Response from ItsEasy Passport & Visa

Aug 11, 2016

Laine, Laine, Laine - EVERYONE LOVES LAINE! The LA office ain't bad either. Thank you for great comments.

Angela

Verified Buyer

Jul 05, 2016

I especially like that I had an actual human to e-mail with questions.

Response from ItsEasy Passport & Visa

Jul 05, 2016

We are big fans of humans! Thanks Angela!

Elizabeth Ann Lowell

Verified Buyer

Jun 29, 2016

ItsEasy Passport & Visa Services was so incredibly easy to use and my passport arrived VERY quickly. I would never stand in line ever again to renew my passport.

Response from ItsEasy Passport & Visa

Jun 29, 2016

There's an app for that! Thanks for the great review Elizabeth!

Govind Modi

Verified Buyer

Jun 28, 2016

Excellent and prompt service

Response from ItsEasy Passport & Visa

Jun 28, 2016

Thank you sir! We all hope you have a great trip!

Shahzada Qazi

Verified Buyer

Jun 25, 2016

The best thing I like about "Its Easy" is that they are in midtown of Manhattan accessible through mass transit and above all open on weekends. I am a single mother working Monday- Friday 8Am- 5PM so submitting documents on weekdays were not easy for me, so for that reason, I like Its Easy and recommend to those who want their job done on a weekend.

Response from ItsEasy Passport & Visa

Jun 25, 2016

We try to be as accommodating as we can - especially in The City That Never Sleeps!

Joseph Sandoval

Verified Buyer

Jun 24, 2016

What a pleasant surprise... This was one of the best experiences I have ever had with a company. Everything was as promised. Well done!!!

Response from ItsEasy Passport & Visa

Jun 24, 2016

Best. Review. Ever! We might slap that on the home page! Thanks Joseph!

T. Parks

Verified Buyer

Jun 23, 2016

Thanks guys, I can't believe how easy that was!

Response from ItsEasy Passport & Visa

Jun 23, 2016

Yeah, we used to call ourselves, "Difficult Passport & Visa" - but that name wasn't really accurate, so we changed it to ItsEasy! Thanks T Parks!

KATIE LI

Verified Buyer

Jun 23, 2016

It's Easy lives up to the expectations! I am very happy with their service!

Response from ItsEasy Passport & Visa

Jun 23, 2016

Why thank you Katie! We love to see reviews like this!

Marcus Harrison

Verified Buyer

Jun 21, 2016

I used them to get a China visa. I've gotten them before from another company but these guys made it real easy even though China got stricter but now I have a 10 year visa for China. It's easy did a very good job and were very good service!!

Response from ItsEasy Passport & Visa

Jun 21, 2016

Thanks Marcus - China has gotten a bit more complicated, but I'm glad we could make it "easy" for you!

Robert C

Verified Buyer

Jun 21, 2016

I booked a vacation to China for myself and my wife. I didn't realize we needed visas until the week before trip..uh oh. I contacted Itseasy and they got our visas in 3 days! Itseasy saved my vacation. Highly recommend!

Response from ItsEasy Passport & Visa

Jun 21, 2016

woot woot! Thanks for letting us help you and your wife!

William Molloy

Verified Buyer

Jun 21, 2016

The process was easy and they performed as expected. The photo taking process is a little tricky to get a good clean photo but they walk you through the process. The passport was returned faster than they estimated. I would use them again.

Response from ItsEasy Passport & Visa

Jun 21, 2016

Thanks William! Glad we got the photo bit worked out - it can be a bit tricky sometimes - but in the end you got your passport back in great time. Have a GREAT trip!!!