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4.8 / 5
  • 560Reviews
  • 10 / 10Recommend
  • 9.7 / 10 TrustScore

Steve Leichtman

Apr 10, 2024

Easy, fast accurate and communicated frequently and effectively. Exactly what I needed!

Hae Won

Feb 18, 2024

I worked with Maggie R. from It's Easy to get my passport name corrected and expedited before my trip. She was very thorough with the document precheck and communication was clear throughout the whole process. Received my new passport quicker than I expected. Amazing service!

Thomas Tankersley

Verified Buyer

Nov 22, 2023

Really quick and very trustworthy!! This is the second time I've used ItsEasy!

Kenneth Weichselbaum

Verified Buyer

Oct 20, 2023

They’re great. Couldn’t have been easier. I wasn’t in a rush but it all went smooth and took about 5 weeks even though they said 7-9. Was a pleasure and would do it again.

Stanislav Isayev

Verified Buyer

Sep 07, 2023

Great service

Woosevelt Dortilus

Verified Buyer

Sep 06, 2023

It’s eady

Verified Buyer

Sep 05, 2023

I have used Its Easy for years , when they first in Rockefeller Center. They are reliable and follow up. My passport renewal came early within the 7-9 week window I was given. Highly recommend.

David Chambers

Jul 25, 2023

I found my passport to be water damaged three weeks before an international trip. I found ItsEasy staff to be helpful and responsive, and I never had to wait more than 10 minutes on hold to talk to someone. The process for a rush replacement was easy to follow. My passport arrived in time for my trip. While I hope to never need this service again, I am glad it was available when I needed it.

David Sydney Kloth

Verified Buyer

Jul 05, 2023

none

William Busch

Verified Buyer

Jul 05, 2023

It was a bit expensive but it was my own fault that I had to use their service in the first place. The service itself was A+ rated. I paid extra for the document verification, which came in very handy with the rushing and mistakes I was making. Communication via phone, online chat and email was all very professional and helpful. Once I had everything in order I sent in my packet. They told me what day they would start working on it and when I could expect my renewed passport back. I actually got it back one day early. If you're in a serious bind with limited time to deal with a passport on your own, I highly recommend this service. It did relieve a lot of stress from me as I didn't have to worry about calling for appointments and traveling. Although I considered this service expensive, I got my money's worth. It's hard putting a price on stress.

Verified Buyer

Jun 16, 2023

The whole process was quick, simple and easy and I received my updated passport much sooner than expected. The staff were courteous and friendly and went over the necessary steps very clearly. I would highly recommend ItsEasy to anyone looking to obtain or renew their passport!

Don

Jun 03, 2023

Used them for years. Always reliable, professional and courteous service!

Susan B.

May 24, 2023

Have a procrastinating spouse? Or even if you don't, this is the ONLY company I would use. They were extremely pleasant and maintained a sense of humor throughout reducing the stress less level immensely. From the owner on down - nothing but professional and attentive.

Barry Smith

Verified Buyer

May 23, 2023

Very satisfied. Great cust. service in reviewing docs. App is clear and concise. They deliver a pleasant transactional experience in renewing passport that the Gov't simply can't do. Its true to their name "Its Easy" and therefore worth the the service vs my time dealing with direct Gov't renewal.

Whitney Gerkin

Verified Buyer

May 23, 2023

Truly phenomenal customer service. Rare to find today! Thank you for all of your help and for your honesty.

Judith Fay Taylor

Verified Buyer

Apr 14, 2023

Very good, quick and professional, would use them again!

Jacquelyn Kay Davis

Verified Buyer

Apr 13, 2023

it’s easy and David made our passport renewal process effortless and worry free. This is a great service and we shall surely use it again when it comes time to renew our documents.

Beth Bailey

Verified Buyer

Apr 06, 2023

Name says it all! Never had to leave my house, was kept up to date during the entire process and received my passport with plenty of time before my trip. Highly recommend!

Jimmy Onstead

Verified Buyer

Mar 23, 2023

The entire team did a great job; very customer friendly, kept me very informed along the way, and answered every question I had almost immediately -fantastic customer service. Giving up your passport has an uneasy feeling and I have done this many times over the years so working with a company that keeps you informed is very comforting. I worked almost entirely with Alyssa Ekstrom and she should get some deserved recognition. Thanks

John O’Halloran

Verified Buyer

Mar 23, 2023

Easy and quick! Thanks