Name: Easy Name Change
Rating: 4.1

Verified Buyer

Jun 01, 2023

Not great. Missing heaps of organisations but better than no help at all.

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Response from Easy Name Change

Aug 07, 2023

I'm sorry to learn that our kit did not meet your needs. We'd love to know what organisations are missing so we could add them in? We can also provide a refund to any value you are seeking, in accordance with our refund policy. Please just contact customer service.

Verified Buyer

May 17, 2023

This was so handy - thank you so much!

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Response from Easy Name Change

Aug 07, 2023

Thanks for your review!

Taylor

Verified Buyer

May 16, 2023

Made my life SO much easier. Gen and the team were great, everything had a fast turn around and it was super easy to get in touch if I had any questions or concerns. Would absolutely recommend getting the full kit.

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Response from Easy Name Change

Aug 07, 2023

Thanks heaps for your glowing review Taylor!

Verified Buyer

Apr 14, 2023

I never even used mine sadly. I’m a busy mum of 3, it sat there unopened and the size of it and amount of instructions overwhelmed me. I ended up doing all the face to face in a day- so I shouldn’t have spent my money. Great in theory with people who have time and headspace to sit down and make sense of it

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Response from Easy Name Change

Apr 17, 2023

Thank you for your review! I'm sorry to hear you found the information overwhelming. Sadly, there's just a lot of instructions and paperwork that goes with changing names. I wish we could have somehow simplified it for you. We don't like customers to be unhappy for any reason, so please contact us if you would like a refund to any value of your choice (in accordance with our refund policy.)

Verified Buyer

Mar 25, 2023

Made the name change so easy.

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Response from Easy Name Change

Apr 17, 2023

Thanks so much for your review!

Verified Buyer

Mar 23, 2023

Made changing my name so much easier having all info and documents together rather than running around trying to do and find everything. Was quick and great communication

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Response from Easy Name Change

Apr 17, 2023

Pleased we could speed up your name change and save time and hassle!

Marta

Mar 23, 2023

Excellent phone manner and very helpful, went above and beyond to help

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Response from Easy Name Change

Apr 17, 2023

Thanks for buying our certified kit and thank you for your feedback!

Janos T

Verified Buyer

Mar 03, 2023

Great easy and friendly to use

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Response from Easy Name Change

Apr 17, 2023

Thanks for your feedback!

Sophie B

Verified Buyer

Feb 16, 2023

Made the process sooo easy!!

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Response from Easy Name Change

Apr 17, 2023

Hey, that's what we are all about! Thank you!!

Kerstin S

Feb 10, 2023

This service has saved me money in paying for unnecessary documentation when provided incorrect information by the passport office. They were also incredibly responsive to all questions and customer service and value for money was outstanding. Thank you.

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Response from Easy Name Change

Apr 17, 2023

After 15 years of name change we often know more than the staff that are handling your paperwork! So glad we could save you the totally avoidable hassle of replacing your citizenship certificate

chloe

Verified Buyer

Feb 03, 2023

Very helpful

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Response from Easy Name Change

Apr 17, 2023

Thanks!

Verified Buyer

Jan 24, 2023

Disappointed to see the poor quality of copies. Pages are cut off at the top (can’t see all writing), and there is a big black/grey streak running along all pages. For the price to have things done for you and meant to save time, there is still a lot of work to do (I should have paid for the cheaper email only option, as most places are via email anyway). Not worth it with the poor quality of printing.

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Verified Buyer

Jan 17, 2023

It took a while to get to me over the xmas/new year period but they definitely take the hard work away from you with this process! Would recommend if you're looking to avoid the headache of legal name changes!

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Response from Easy Name Change

Jan 24, 2023

Delighted we can help, and thanks so much for your review!

Verified Buyer

Jan 16, 2023

Wonderful service with my recent name change! Super happy!

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Response from Easy Name Change

Jan 24, 2023

Yay! I'm pleased we could make this easier and and such a positive experience for you.

Verified Buyer

Dec 22, 2022

Thank you so much! I found the idea of changing my name quite overwhelming but you really made it a breeze.

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Response from Easy Name Change

Jan 24, 2023

Sometimes it's hard to know where to start with such a massive task! So glad could step you through the process and make it much more simple.

Verified Buyer

Dec 09, 2022

I didn’t use this for any of my name change. Everything was done online via forms or at a front desk to sign paperwork

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Verified Buyer

Dec 08, 2022

Great kit customer service was very helpful. Highly recommend

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Response from Easy Name Change

Dec 12, 2022

Thank you so much for your feedback!

Jo H

Verified Buyer

Nov 24, 2022

Still awaiting the kit

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Verified Buyer

Nov 22, 2022

The most brilliant money I’ve spent saving me thousands of hours of running around. Amazing !

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Response from Easy Name Change

Dec 12, 2022

So happy to hear we've saved you a bucket load of time on boring administration!

Verified Buyer

Nov 22, 2022

I have it thank you

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Response from Easy Name Change

Dec 12, 2022

You purchased the certified kit and I don't believe we had the chance to receive your return documents and forms at the time you left this review. I hope your experience in the end was 5 star!