Excellent information regarding error messages and replacement part received within 24 hours

Great supplier, the remote broke after some while and they promptly replaced it after recieving pictures of the non functioning unit

Very helpful and quick replies and delivery. Thank you Karen.

Very helpful. Thank you!

I had a problemen, and Cosi solved the problem! I get a New product! Service!!!

I has a good experience when I purchased a new controller for a heated throw. it was inexpensive and arrived quickly.

Quick delivery of a replacement controller. 5 stars if the original hadn't broken within 12 months.

Excellent Customer Service

Easy to order and fast delivery well pleased

The customer service is outstanding. I had issues with my Electric Blanket and it was resolved ASAP. Thank you for replacing my Blanket.

I have already did that brilliant.

It was easy to order, came very quickly, and WORKS, which was more than the original switch did

Required support on a product malfunction. Response was prompt and excellent. Resolution achieved quickly and simply.

Excellent service

Bought to replace a broken controller. This one is already broken as well!

Great experience

I bought a heated throw from cosi homes and was thrilled to bits with it! Unfortunately it stopped working after three months but I got in touch with cosi homes and the problem was sorted out and a new control unit was sent within days of me reaching out for help. The customer service was second to none and such a welcome change from most places these days! I highly recommend the item and the company.

Wouldn’t leave one star if I could, absolutely rubbish, after 2 replacement adapters blanket still does not heat, requested a returns label and full refund. Received refund and they didn’t want me to return blanket? Looks nice but does not heat, there are far better heated throws on the market next time I will still to the brand we’ve already purchased in the past

Annoying that unable to speak directly to someone about problem. New controller works, but not as well as the one it replaced. Throw doesn't get as warm on highest setting as with the old controller.

Very efficient response and sorting out the problem with a positive outcome