.

.

.

"Haven't needed to use it yet but would rather not have to use it than not have it. I had fallen and could not get up and luckly my son was home when I was finally able to get to my phone and he came over. I thought, what if I had gotten knocked out or broke something? Needless to say, I decided right then to get an alarm system. My son had been after me to get a system but I said I didn't need it. Well, this incident changed my mind. I checked on Consumer Reports and Medical Care Alert had a very good rating and many good customer reports. Easy to set up and affordable."

Your service has given my 89 year old mother, who lives alone, a greater sense of security. Since I live far away, I know that if she needs help, she will get it promptly.

"After adjusting it to clip on my bra instead of my waist band I hardly know it is there."

I'm so pleased with the new system I got for my mother. After researching the various companies, I decided that Medical Care Alert was the one for us. The customer service is wonderful and the equipment is exactly what we were looking for. This system provides us with peace of mind. We couldn't be happier with our selection.

"I feel so much more secure when I am by my self. I thought it was neet how Medical CareAlert could add an extra service without having to send my system back. One strange sound from my controller and I had my new service added."

I've been in contact with you folks this past week several times with questions and getting set up. I feel confident I made the right decision in choosing Medical Care Alert. Every step of the way you've been there ready to help. Thank you.

"I am always thankful to live in a small town. When I received the call from medical care alert this morning (I was actually at home with a vacation day from work) The person on the phone was very professional and direct. I went to meet the 1st responders at my father in laws, Thomas Chisholm, the police were already there and the responders were going in the driveway as I got there. I knew them all but there wasn't time to talk until we saw Tommy was ok. They were very professional too. We found Tommy had just hit the button by mistake and could not hear anyone trying to talk to him..he is very hard of hearing. He felt so bad but we were so happy to see he was ok. False alarm but we know what good service this has brought Tommy. Thank you, Thank you to everyone!"

"Our entire experience has been wonderful!! Thank you so much!!"

"I was very satisfied. Knowing she has help at the push of a botton. Thanks again"

"Very Good, it goes up and when i need it. So far so good."

"Very pleased with the service and responsiveness of Jessica Fox and the customer Service team at this point. I hope that this continues."

"They helped me reset the receiver.

"I had to use it because i had a bad case of vertigo the system . I did find a problem that you can handle, The recorded alert needs to be checked and if possible to race the vol am to be much louder so it can alert every one in the house. also the voice of the operator also needs to be much lower. in an alert is no time to be shy.Can you think what it would be like to wake up with a bunch of firemen running around the house please understand that I have a sever hearing problem . When I called I could just make out the lady's voice (she did a fine job of helping me ) . I hope you can fix this problem with out much trouble. Thank you."

"My mother has it and has been satisfied with it! Thankfully she has not needed it so it hasn't been tested in that way. But very patient and caring when she has called to test it."

"My husband had fallen and the alert button was pushed and everything went as smooth as could be. Thank you for your services"

"It's always there, but I've never used it."

"We never used the service so I cannot comment on the response."

"Luckily I have not had to use this service. I have fallen, in the past, and injured my self. All three of my phones were out of my reach from the floor. My saving grace was that I had forgotten to hang up one of the cordless phones. This inspired me to seek another avenue to insure my safety in my home. Medical Care Alert has provided this peace of mind."

"Thank goodness, I didn't have to use it!"

"The peace of mind knowing mom was protected made a difference for her, and the rest of the family!"

"Have always has excellent customer service any time I have called them with any problem--also had excellent monitoring service when I received a call from them alerting me that my battery in my pendant needed to be changed. I was a new customer at the time and thought I didn't need to change it as long as I tested it regularly and it tested out OK, now I routinely change it every month."

"customer service rep spoke too fast"

.

.

.

I've never had to use it so far....... I'm at a limited income so it's expensive for me

.

.

"the courtesy of all the providers was top notch as well as quick and informative. If the choice is made to wear and utilize the services and equipment of ADT then you will sleep good at night. Call now , don't wait ,ADT WILL HAVE ANY AND ALL OF YOUR'E ELDERFAM EQUIPPED IN ONE DAY, A Satisfied customer"

We reviewed several and picked this one They're very nice and helpful. This is all new to me and walked me through step by step to explain everything. I can always get a hold of someone, very nice and easy to deal with.

I've been in contact with you folks this past week several times with questions and getting set up. I feel confident I made the right decision in choosing Medical Care Alert. Every step of the way you've been there ready to help. Thank you.

"The service worked efficiently."

"This was my first time with a med. Alert and I find it very convenient and feel positive wearing it. Debbie Elie was very courteous and answered my questions in a very professional manner. She was very well informed. I'm glad she was the person I dealt with my purchase. I am now wondering, if I should have gotten a plan whereby I should wear it all the time. since i am in my car often out of reach with my current plan. Any suggestions. Do you have a mobile type of plan.???"

"Easy to order and easy to set up. Work very good. Very happy with it."

"I was very happy with the service so far. When I ordered the system, Debbie who called me after I had called the telephone number the night before, was most helpful,professional and kind."

"The phone number I was given to test the device did not answer-which concerned me greatly since the raisin eyre is to reach someone in an emergency. I reported the problem to the company and have had no problems since.-but the concern still lingers"

"Great unit. The power went out for 4 hours, and the system was still functioning. We feel safe."

"cannot communicate with device much out of the room where it is located"

"You are there if we need you"

"Seems to be working OK,but I;,trying not to fall,so I haven't really tested it and I'd Rather not,"

"The unit arrived ready to plug and use. When we tested the unit, the operator was very patient and helpful."

"Only one experience and I just called the telephone number to test and the operator put me in touch with a Dispatcher due to my situation. All parties were alerted and I received all expected service including ambulance."

"I appreciate the continual checks by medical care to make sure the system is fully functional. It gives me a lot of peace of mind knowing my mother has it available if she ever needs it."

"I am now putting my phone by my bed!! Did'nt hear the phone ringing @ 3am but the response team was there to put my mom back to bed after she fell and couldn't get up. Luckily she was not hurt...Thank you, Life Alert!"

"It's been a little difficult for me to check-in and test...but that's me getting use to the system...so its really not the systems fault..."

"Customer care has been very helpful, but the operation has been less than perfect."

"I have not used this product much yet."

.

I haven't received my refund yet after returning everything, could you please let me know about this. Thank youThe alerts helped us several times, now he is in assisted living.

.

No problems, always professional staff.....have checked with me if there are questions with mymother's account, ty

.

This is fantastic!

"Did not work with our phone system who not recommend"

.

Anyone with older parents or relatives should look into getting them a medical alert system. They aren't expensive, and are way better than going to a nursing home or lying on the floor waiting for someone to give them some help

"thank you for asking for my opinion. I am very satisfied with the service I am very satisfied with the communication. I haven't had a problem with the equipment. Overall I'm very happy. thank you very much."

"I hit the button by accident, and someone came on immediately. Thank you."

"Very fast response and very professional"

"I had a flawless customer service experience with Medical Care Alert. They were super quick to respond to my inquiries and gave personal attention to my particular situation in helping me to choose between their service options. The cost is comparable or better than other providers, but I feel I received more personal attention. I was purchasing the service for my mom, who is not as technically savvy, so knowing she could speak to someone by telephone and get her needs met was a BIG selling point for me. Also, the terms of the contract were perfect for our needs. Many providers do not provide a good description of how one can end their service agreement or transfer it to a different residence - something that is vital to know when one is a senior. In other words, other contracts were easy to get into, but difficult or impossible to exit. Not so with Medical Care Alert. These details are well spelled out and fair. But again, to me the biggest asset of this company is the personal customer service. Even when my mom conducts her monthly check of the service and equipment, the people answering the call are professional, friendly, patient and thorough. 5 Stars for sure!"

"I found everything that they told me and everything I read to be right on. I ordered the home and yard one and found it works quite a ways down the road from my house. The lockbox that came with it had a flaw and it couldnt be opened, I called and they had a new one to me within 2 days, and it worked great and is on my door. I use the bracelet more than the lanyard but it is nice to have both and the peace of mind it gives now is wonderful."

Medical Care Alert's customer service is great - they know what they are talking about, they take the time to answer all your questions, and make sure everything is working the way it should.

"Never a problem. Personal security at it's best."

"We purchased the Medical Care Alert for my Mother, who lives by herself in Florida. Mom pushed the button one day by mistake and did not realize she had done that. Almost immediately someone from Medical Care Alert called to see if she needed assistance. We were very happy with their immediate response. It helps give us peace of mind."

"My Mother-in-law uses her Medical Care Alert now and that gives us some peace of mind while she stays in her home."

"I know we don't do the weekly testing as we should but I have much confidence in it or I wouldn't be able to leave my father alone during the day while I work."

"Very satisfied w/how they alerted us!"

"The device literally saved my mother's life less than a week after we installed it. The operator stayed on the line until help arrived, comforting her and reassuring her. We are beyond grateful."

"I have not had to use the Medical Care Alert but am so happy to have the assurance of help if and when needed. When I had a question I received an answer promptly. I am glad to have it but hope I never have to use it."

"I feel sooo good knowing my mom wears her medical care alert and once she made a mistake and the ambulance was dispatched so now I know it works!!"

"We are definitely satisfied with the service we are receiving. Our original piece of equipment began to malfunction and the company notified us that they were sending a replacement. It is comforting to know that the company is on top of things. I will recommend them to family and friends."

"The communication is not as clear as I hoped which MAY be related to the telephone line. The wristlet that came with it was missing one end and therefore needed to be taped shut. I will say a replacement came ASAP. The device seems to come out of the wristlet a little too easily. It also seems the second phone contact has never been called. On several occasions only the first and third contact have been used."

.

.

.

You are doing a great job. Anna is my 90 year old mother and she does not even own a computer much less do e-mails. Please continue to use this address if you want to contact her but I will need to pass it along. I know that she has no complaints concerning your alert system. She has used it once in the past and it worked very good.

PEACE OF MIND "Perfect way to keep Mom independent and safe. Sales person very helpful, easy set up and test."

My Mom was in her 90s and lived alone. I purchased Medical Alert and have since not only had piece of mind but the service has been repeating by my Mom. Excellent response and the two way communication has been invaluable when she had a fall and was not injured but needed help getting up. Can't say enough positives.

"We were happy with the product and the set up process"

I've been in contact with you folks this past week several times with questions and getting set up. I feel confident I made the right decision in choosing Medical Care Alert. Every step of the way you've been there ready to help. Thank you.

"A lady named Debbie, not only made it easy, but she was very knowledgeable, she made it very short & sweet Thank You"

"We received the system quickly. It was easy to get it hooked up. It has given my mother and us peace of mind."

"Great product. Has given us peace of mind about our Mom."

"My Medical Care Alert is like my best buddy. Before I got my Medical Care Alert, I always wondered what would happen if I fell in the house or garage and I am the only one here? Most of my neighbors are "Snow Birds" and aren't here but 5 or 6 months of the year so they wouldn't be around if I fell. This Medical Care Alert has made me so comfortable about moving around the house, garage and yard. I don't worry about anything happening to me and not having any one knowing that I am in trouble. It is a relief off my mind and my kids think it is a smart thing since I live alone and they don't live close to me. It makes them breathe easier too. Everyone should have such a devise to keep them safe."

"Was billed the day I called Received answers to questions after calling 2 or 3 times Each person said they would get back to me but I always had to call back. Now I am being told it takes weeks to receive credit for the you received July 28 Meanwhile I am paying interest because I was the 3 month plan was the shortest term you offer"

"I had asked the sales person to send the system to me. It was a gift to my mom and step father. Instead they tried to send it to my mother and only part of the system was in the package so your company had to send a second unit which took time to get arranged. Although your sales people were helpfull things didn't go well from the beginning, but I guess all is well that endd well. My mother and step father are pleased to be wearing the alert system. It does make them feel alot safer."

"i FELT THAT THE WAIT TIME WAS EXCESSIVE. EVEN THOUGH WE WERE JUST TESTING OUR NEW EQUIPMENT, i SAID TO MY WIFE, GLAD I AM NOT BLEEDING. vOLUME IS GREAT ON ALL TEST, HOWEVER, GIRL ANSWERING WAS DIFFICULT TO HEAR. THIS WAS OUR FIRST TIME USING, SO WE WILL GIVE IT ANOTHER CHANCE, WE WANT IT TO WORK!!"

"Very caring, compassionate people, concerned about helping the customer thru whatever situation they are calling about. Highly recommended as a customer oriented sales and SERVICE organization - same experience after the sale was complete, always willing to help with debug, testing, and in-use service. HIGHLY recommended!!!"

"I am very satisfied with the way you handle things and stay on top of every problem. I feel saver with my alert. My family is very pleased that I have one. When I had trouble with my battery I was sent new ones at no cost and after using them everything worked fine'"

"I thought you were talking about another alert system. I did not purchase Medical Care Alert"

"Hi The service has been great but we have had three calls that my wife said she did not punch. Could it be the equipment or something on line that is giving these false calls? Ken, Barbara's husband."

"I'm more than satisfied with this company. Excellent customer service and the price is right. Staff is very warm and accommodating. I would definitely recommend them."

"There was no incidents no calls so I had only the hope that I was wearing that ugly thing for safety in getting help if I needed it. I did not order it on 04/08/2014 I sent it back on that day and am looking for credit on my Visa card in May. I will not be needing it any longer Thank you, Mary Mccamy"

"Great customer service. Thank you!"

"Great company. Very satisfied."

"Everyone was so nice and encouraging."

"Very pleased the representative was very helpful"