The person who helped me was conscientious and really followed up with me about the system. When the system arrived, my mother in law was able to set it up with absolutely no help, which I had been worried about. Our whole family had a good experience.

Always helpful and answers question. Great service!

I was told that there would be no charge for the new unit as the old one failed to work. Is that correct?

my call was answered quickly, they helped me update my contact information and it was easy.

I received the Medical Care Service. My resourceful adult grandson will supervise the setup this weekend

Alene was helpful and friendly as we set up our new account. She was patient and thoughtful as she told us about the system and answered our questions.

Personal and very informative

Very personable, very helpful!

Very friendly and helpful agent.

Test call great

Been very helpful

I decided that the product you sent me was not what I needed or wanted and now I am trying to figure out how to get my money back.

excellent customer service.

I'm very happy with it

Everyone was very nice. I still don't understand why we had no choice but to upgrade our device. I just hope that if my mother would prefer the old one back that she could still get it. Personally, I'm glad that this unit will work during a power outage, but my mom says the alarm is heavy and uncomfortable around the neck.

The customer service representative was very kind & extremely helpful. She sent a replacement product which remedied our issues

The person I spoke to was very helpful and answered all my questions. She even called me back to clarify a question I had.

Bryan was super helpful. Feel pricing is fair.

I lost my pendant and called and a new one was shipped via fedex so I didn’t have to do without for long. Very satisfied.

Very helpful!

It works as advertised. Now I don’t have to worry about my mother falling when she is alone. The staff were so helpful and explained everything very well.

Great

My problem was solved quickly and efficiently; after troubleshooting, the agent decided that a replacement should be made. Happily, I am now wearing the replacement. Thank you.

Immediate response. Stayed connected until I assured the responder that everyone in our house was fine.

Toni was very professional and resolved my issue!

Everyone seems to very nice.

Used customer service, very responsive and helpful.

Always so helpful and quick. Wish the clip was a little more sturdy, on our second one,

The person I was working with was very helpful. It was determined I needed a replacement watch and I received it in a matter of days. It was working properly and I have no problems with ut. Thank you for the good service.

Delivered on time

I can't believe what good care I received last night on my ambulance ride. Those guys were professional yet they treated me with utmost respect. I was SO IMPRESSED!! THANKS, for providing such a valuable service to this community which I have been a part of for a short 3 weeks. God bless your entire staff.

I just got it but so far it's good

If my first experience with the customer support is an indication of how the entire experience will be, it is wonderful.

I was showing my watch to a friend. It didn’t cancel. I had my phone cut off in a public place. 2 cops showed up and were very polite. How embarrassing! My watch did it’s job!

Exceptional customer service! 🙂

Two problems: 1. I do not want the black cord. It is ugly. Can you send me one with a white cord, or clear beads? 2. I did not know I was to get the contract back within seven days! Patricia A. Schwartz

Great customer service

Good service

got a great deal on the MINI

Excellent service professional caring kind and everything on time set up easy and great price thank you for peace of mind with my 90 year old mom.

very good experience.

Awesome response & service!!

Great Service!!! I'm so glad to be back with your company!!!!!!

Fast and easy replacement. They alerted me that the battery of the device was getting low, sent a replacement along with a prepaid return shipping parcel for the old unit. They called to have me test the replacement which took about 30 seconds and we were set. Easy. Fast. Courteous.

This was a very easy ordering and setting up on the system. My mother was very pleased with the system.

So far, everyone has been very responsive and friendly. Thanks.

Good customer service

Very pleased with the response time and customer service with the company.

Excellent and helpful!

Very friendly informative and customer service was great

Excellent customer service.

After my mom had a stroke and she was going home they were very helpful and kind and courteous. They shipped right away. Super easy to set up. About a week after we received it my mom accidentally pushed the button and it alerted me and my brother and they instantly alerted ems. I couldn’t get ahold of my mom (volume on phone was turned all the way down) on my way to her house I called them and they answered right away letting me know. I would definitely recommend.

Arrived on time. Easy set up. Confirmation worked perfect.

Excellent service. Professional. Thank you. Highly recommend Medical Care Alert service and products.

Great peace of mind.

The lady I spoke with was so knowledgeable and helpful . I was amazed at how quickly it got setup .. Thank you very much

Still waiting for my watch to be delivered after being set to wrong state.

have been completely satisfied with the medical alert system since day one

Very helpful phone conversation

no problems

helpful, informative,curteous

No doubt, at 75 years old, I feel much safer knowing I have this service. The customer service reps that assisted during the purchase...and later, activation, were some of the best I have dealt with. I do wish the watch came in a design more suited for a woman. [Necessarily], it is large - nearly too much for a woman and the watch band, while adjustable, must be shortened so much to accommodate a smaller wrist, the excess length gets caught in coats and long sleeves. Still, I will wear it for peace of mind.

great

No issues with medicare. My premium is taken out monthly. My benefits have worked out great and medicare follow up with explaination of benefits come quartly.

I was pleased with the customer service I received and now am getting used to the watch itseld. My only wish is that there was something smaller for women rather than the big black item I am currently wearing.

Lori and Darrell in customer service have been a delight to work with. You just don't get old fashioned customer service like this anywhere else.

I would like to use Medical Alert, but I can't get out of my contract with Life Alert

Easy to set up

Customer service was amazing.

First experience. Very pleased. My mother was attended to immediately. Thank you! So happy we got this for her.

Everything was handled timely. All our questions and concerned were addressed. Very pleased.

Great service, but it was a bit tricky to set up. The phone number we called to initiate the system could not find our account, and the customers name was misspelled.

Package arrived on-time and was easy to setup.

Not good with technology, but Niki was able to solve problem.

I was pleased with my experience ordering this system for my dad. The representative, Debbie, was knowledgeable and patient answering all of my questions. Set up was easy and took no time to test and activate. I would recommend this company for anyone needing a medical alert system.

ex cellent

The personnel were very helpful

Very helpful, prompt response. Great customer service all around!

Very easy to work with and very nice.

Customer service was amazing ! Very helpful and was able to get set up quickly ! Very easy instructions to follow ! Love the lock box on the outside of the door in case of emergency NO doors have to be broken ! Thank you

Good service..

My wristband broke. I called and was sent a nice new one. I had a bit of trouble putting it on but nothing that a little dexterity couldn't overcome. I absolutely love it. They always provide great service and I'm so pleased I chose them as my alert company.

I received the following message from the neighbor who helped my friend install the system. "Please know the organization running this service was amazingly helpful. Good choice". Thank you. Walter V. Peters

Likely

USPS somehow managed to loose my order.This company made it right by sending it out UPS 2 day once all efforts to find it were exausted. Thank you!

Great

Debbie Elie is very professional, smart, efficient, helpful. I look forward to using the device. Just got it activated yesterday. Best, lr

staff for sales and setup performed well only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule

Everyone has been very helpful and have answered all questions we have asked.

Very easy to get set up; working great so far. I like some of the aps, walking, heart rate, and ability to call your people notifications.

Excellent service.

I was doing this for a friend in assisted living. We set her up and she is very happy.

Mom had a problem with her alert device so I called in to let the Medical Care Alert Team know about it. The lady I spoke with was sincerely concerned, professional, very helpful, and very knowledgeable. She very quickly had a resolution in progress.

I did get an alternate telephone number to use to check the efficacy of the system so hopefully that will work better than the one printed on the machine.

The agent was very helpful and understanding of my concerns about the arm band

I have not received my equipment.

Very quick response as we were doing a test of the application. Worked perfectly!

I guess we won’t really know how well it works until the service is needed, but the ordering, set up & testing process went without issues.

Too soon for me to write a review

Outstanding customer service and products! Way above the rest in comparison to other companies I have dealt with in medical alert systems