Priscilla B

May 13, 2022

I recently had to switch from a system that would accommodate a cell phone since we switched from a landline. Lisa helped walk us through the process. The new system arrived in a timely manner and directions enabled an easy setup. Thank you!!

Jean M

Apr 26, 2022

Thanks for quickly replacing my alert device .At my age, I feel much safer having it on me.


Mar 11, 2022

Medical Care Alert has been a great system. We needed a replacement system as the new button would not sync with our current system. It was quickly replaced and mailing back the old system is very easy. The phone representatives are always helpful and pleasant.

Frederick J

Feb 04, 2022

Very good


Jan 26, 2022

Customer service was great. They returned phone calls and followed up to confirm setup was completed. I feel confident in their service.

Joan C

Jan 04, 2022

We a;ways get immediate @ personal service when we contact Medical Alert.

Dorothy E

Dec 22, 2021


Theda R

Nov 30, 2021

Responded very promptly, mailed me what I needed and I received it in just a few days. Great service. The lady who who left the message was the same one I talked to when I called back, and I think that’s unusual these days.

Ada R

Nov 08, 2021

Excellent service!


Nov 01, 2021

My question was answered in a timely manner.

Donna M

Oct 25, 2021

Person I spoke with was knowledgeable, friendly and helpful

Edgar O

Oct 11, 2021

This company has been very important to me in that it took good care of me in the time of need I thank you so much

Karen S

Oct 04, 2021

Professional and caring company

Jacqueline L

Sep 23, 2021

very pleasant women took care of issue

Jimmy F

Sep 05, 2021

Great product and service

Kerry E

Aug 23, 2021

It's good đź‘Ť but when power goes out it not battery back up over than that it's good

Jacqueline T

Aug 18, 2021

Very good support, product very easy to use.

Phillip K

Aug 12, 2021

The service and response times have been excellent. The cancellation procedures and refund policies are exorbitant and unreasonable. You are taking advantage of people when they have no recourse.

Theresa B

Aug 09, 2021

polite, patient, helpful, kind, informative

Carrie E

Aug 02, 2021

Always fantastic customer service!

Beth M

Jul 23, 2021

They were excellent. Great response and answered every question. This is a great team.


Jul 17, 2021

I would truly recommend this company to anyone looking for Medical Alert Assistance. Service was Great, Price was very affordable and Customer Service was GREAT. I have recommended this company to many people and would do again.

Joyce L

Jul 09, 2021

Everyone was to see helpful and understanding. We got my parents systems up and running in no time. Living an hour+ away, it is comforting knowing that someone is always nearby in case of emergency. I especially like the tracking pendants. My parents are NOT stay at home kind of people, so this keeps them safer, and myself saner. Thank you Medical Alert.


Jul 02, 2021

The Medical Alert System gave my family Peace of Mind when I was Alone. it worked well.

Jean E

Jun 24, 2021

I like the smaller charger. My old one was 5 yrs old. The piece you wear is also smaller. But the narrow string between the strap and monitor is too flimsy. Thanks for update of equipment. I wear it everyday.


May 10, 2022

I wish my discharge was more organized. I really didnt know what to ask and wanted the nurses to guide me through it a little better. Everything was great but I felt confused and unsure about what to do when I got home.


Apr 13, 2022

My alarm went off two days in a row while I was taking laundry out of the dryer, it works very welll and the people I talked to were very nice I explained I was OK and did not need help When I se it up on Sunday I called for assistance and was told the office was closd and left a call back, for Monday. someone called Monday morning and was very pleasant and I ex[lained I figured oout the set up. I am very pleased with the service


Mar 10, 2022

Your customer service is excellent.


Jan 30, 2022

Too sensitive. Watch is unusable it’s more like a toy. Can’t use as a medallion substitute!

Elsie B

Jan 22, 2022

I explained the problem and went through the trouble shooting process and then it was decided the pendant needed to be replaced. My mother is 97 and lives with us. She has used the pendant and is very important it is working properly. Customer Service was very good!


Dec 30, 2021

Is this the smallest”button”you have? Black button makes it hard to wear with certain clothes. Edna Wilson


Dec 10, 2021

Helpful, friendly and knowledgeable person was able to assist me.

Sandra T

Nov 26, 2021

Very satisfied with your service. The only problem is we are waiting for the apartment complex to put a door know on the door so we can hang the lock box.

Delana B

Nov 06, 2021

Great to work with, easy setup and fast response. Makes me feel better about my grandmother living alone now.

Wilma B

Oct 31, 2021

Great customer service, no issues at all

Robin H

Oct 21, 2021

Great service. Very nice people!

Jacquelin T

Oct 09, 2021

Sue Neal is always helpful and quick to respond every time I’ve reached out to her over the past few years. My family appreciates her great customer service!

Lorie B

Sep 29, 2021

It took a long time for customer service to answer to test the system for the first time. But, other than that we thankfully haven't needed to use the service yet.

Jeanette I

Sep 15, 2021

The rep. was very helpful. I was needing return information for my father's Medical Care Alert necklace, since he is on the road to recovery and she was quick and helpful to get me the information that I was needing. If we ever need a Medical Care Alert necklace again, we will definitely use Medical Care Alert again.

Shirley C

Aug 31, 2021

Very easy to install.

Debra W

Aug 20, 2021

I know that your system works--I have accidentally sent an alert twice since I started using the device earlier this week. I didn't think that I hit the button, but apparently it takes very little pressure to set it off. Is there a way that I can turn off the alarm on my device before everybody comes running?

William E

Aug 17, 2021

Agent was very helpful

Joy D

Aug 12, 2021

Very helpful and knowledgeable about the products.

Donald M

Aug 08, 2021

Worked well Anything from Northville works well including me!!! NHS '52

Kay S

Jul 28, 2021

Friendly and helpful

Ruthann T

Jul 20, 2021

So far we have been quite happy with your service. I am especially pleased that when I call I don't have to wait on hold for forever. My mother hasn't found it necessary to push the button thus far, so I can't give a complete review until we see what happens if she needs the service. Everything else has gone quite smoothly. Thanks.


Jul 13, 2021

Very helpful

Richard M

Jul 05, 2021

Great service. Always a friendly response to calls that I have made over little glitches on our end. If the need arises in the future we will be back.

Connie A

Jun 30, 2021

great service


Jun 22, 2021

Haven’t used yet but was easy to set up


May 05, 2022

My experience was very positive. Fast and efficient communication.


Apr 06, 2022

Great service & super nice staff to work with.


Mar 07, 2022

so far so good hope i never have to use it james in az

Connie F

Jan 30, 2022

Your sta


Jan 10, 2022



Dec 27, 2021

My mom accidentally pressed her button while sleeping. The system worked very well, and although the call wasn't made on purpose, it is reassuring to know how well the system worked and that the receiver was able to pick up her voice from across the room.

Harvey L

Dec 06, 2021


Bob S

Nov 22, 2021

She is wonderful. So helpful!

Byron O

Nov 04, 2021

Enjoyed speaking with Sue Neal on several occasions. She was always very helpful. The phone response at times when we would test the system would be hard to reach. Sometimes the phone would ring many times before someone would answer. Maybe there needs to be more response lines and operators. The folks were very good and professional when you did get them. Overall enjoyed the experience with Medical Care Alert. Thank you!

Dorothy P

Oct 29, 2021

System was recommended to us. We're so glad to have Medical Care Alert as a safeguard for our elderly mother. Because of this system, she has been able to stay in her home til age 89!. A life saver in more ways than one. Wonderful customer service.

Vesta B

Oct 21, 2021

MedAlert equipment arrived quickly and was easy to set up and test.

Elaine I

Oct 08, 2021

very pleased with the service

Sarah H

Sep 27, 2021

So far haven't had any issues

Patricia M

Sep 09, 2021

The representative that I spoke with was patient, calm and friendly. Couldn't have been more helpful. Everything has moved along like clockwork.

Gail E

Aug 28, 2021

Wonderful staff. Always knowledgeable and helpful. I appreciate them.

Geraldine F

Aug 20, 2021

the emergency medical form is helpful


Aug 16, 2021

My experience so far has been great. I had to exchange my unit for something else and my operator made it very easy.

Della M

Aug 11, 2021

The staff is awesome, every time I needed them they were quick to respond and get answers to all my questions!

Juanita S

Aug 06, 2021

All was well.

Wanda B

Jul 27, 2021

Love it and feel so secure having it

Twilla H

Jul 18, 2021

This was the first time we have had any experience using a Medical Alert system of any kind. We were educated about the system by very kind people who communicated very well when we called Customer Service. When we were ready to get started, the system was sent, we activated according to instructions, and it was just as simple as we were told it would be. We did need to use the system many times and it never failed to bring a quick response. Having the system game both my parents and part-time caregivers peace of mind that extra help was only a push of a button away!! The system and support behind the system truly lived up to everything that it was advertised to do and be. Thank you.

Henry S

Jul 11, 2021

Extremely helpful and the package was delivered as promised. I would recommend this company to anyone needing this support for their elderly family members.

Edwin W

Jul 03, 2021

Person helping me was polite, informative, and resolved my problem, and was patient with me.

Bradley R

Jun 29, 2021

The system worked as advertised and was helpful to us. You were very pushy and abrupt when it came time to return the equipment.

Kenneth R

Jun 22, 2021

Great product and very helpful and friendly staff. Highly recommend!


Apr 28, 2022

Great customer service!!


Mar 15, 2022

The pendant is not a walkie-talkie type device so if they can’t hear the base unit, EMT gets called.


Feb 20, 2022

Great Service!


Jan 26, 2022

They were very helpful and answered all my questions.


Jan 09, 2022

Not a long wait time. Answered my question. Was courteous


Dec 23, 2021


Diana W

Dec 04, 2021

Ok so far

Joanne M

Nov 19, 2021

Courteous and informative.

Mark H

Nov 02, 2021

It’s such a relief to know that my 90-year-old mother-in-law can have help when she needs it at the push of a button. Thank you!

Carol S

Oct 27, 2021

The young lady was very helpful.

Mary B

Oct 18, 2021


Dr D

Oct 07, 2021

Excellent care and service! Thank you!

Stellina R

Sep 23, 2021

Great customer service. Willing to spend time answering questions and making sure all is understood.

Jeffrey R

Sep 05, 2021

there is nothing wrong with the product but an aging parent who doesn't like new things. she claims she can't hear the caller or the ring once the product is activated. A case of selective hearing I am sure.

Marilyn R

Aug 24, 2021

Customer service excellent

Linda J

Aug 18, 2021

Easy set up! Thank you!

Teri S

Aug 14, 2021

Amazingly fast professional service. Highly recommend. Such a sense of relief knowing my parents have this service.

Elizabeth H

Aug 11, 2021

Having the equipment gave me peace of mind while I was alone. Worked perfectly! Great product and representatives!

Patricia P

Aug 05, 2021

Helpful and friendly. I feel hopeful that if there is an emergency, my parent will get help fast!


Jul 26, 2021

Very comforting and helpful to be able to consult with a professional when one is in need of professional advice!

Mona T

Jul 17, 2021

Very understanding and helpful.

James J

Jul 10, 2021

Excellent product, useful information with no sales pressure. Documentation is clear and complete. Process to order and establish account is clear, easy, and quick.

Beverly S

Jul 03, 2021

I have not used the service yet so I cannot review it yet. The setup is fairly easy. The equipment seems good and sturdy. I chose the wristband which I’m not very impressed with. It looks like a child’s pretend watch.

James S

Jun 24, 2021

It was quick and easy to set up . They were very helpful

Diana C

Jun 21, 2021

I would strongly recommend Medical Care alert to anybody we've been more than patient with me and my disabilities