Great to work with. Answered all my questions quickly and shipped the product in a timely manor.
Dispatcher spoke slowly and clearly and calmly. Thank you
Very courteous, friendly, and professional.
I accidentally engaged my Medical Alert device. Medical Alert responded quickly. They were so polite. I hated that I had enabled the device, but I was happy to know how quickly they responded.
The lady was SOOO helpful to me! She helped me really understand how this new device would work. I could see by all she said that THIS device would be perfect for ME and my particular needs (and the stage of life I am in!) I REALLY appreciate her guidance! I am THRILLED with my new device AND I feel even safer than before because I can take it everywhere! Sincerely, Ann
My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.
Everyone has been very friendly and informative
I have not actually used the system yet or filled out the Paper for the local people. I’m working on it. I do not like the size of your pendant at all. Too large!!! Will be In Touch when I have it all together.
I love that I have a system to help keep my mother in touch with medical care if I am not with her and she is in need. Our only problem thus far is that she has accidentally set off her necklace button when she bent over (we shortened the necklace length to prevent this from happening again). However, she also accidentally set it off while sleeping as she must have rolled over on it. I would love suggestions you might have to help us not have the similar incidents happen again. Is the button set at too sensitive a level?? Thank you for your help!!! Everyone has been so wonderfully kind and forgiving when the alarm has been alerted!!
Excellent and professional service on the phone. My mom is happy with it. She feels safe with it.
Good and professional
Process was easy and all my questions were addressed
Very likely to recommend.
This was cheaper than what my loved one had before and I love that it comes with fall notification and the lock box for the door so emergency providers can access they house now matter what.
I wish my discharge was more organized. I really didnt know what to ask and wanted the nurses to guide me through it a little better. Everything was great but I felt confused and unsure about what to do when I got home.
My alarm went off two days in a row while I was taking laundry out of the dryer, it works very welll and the people I talked to were very nice I explained I was OK and did not need help When I se it up on Sunday I called for assistance and was told the office was closd and left a call back, for Monday. someone called Monday morning and was very pleasant and I ex[lained I figured oout the set up. I am very pleased with the service
Your customer service is excellent.
Too sensitive. Watch is unusable it’s more like a toy. Can’t use as a medallion substitute!
I explained the problem and went through the trouble shooting process and then it was decided the pendant needed to be replaced. My mother is 97 and lives with us. She has used the pendant and is very important it is working properly. Customer Service was very good!
Is this the smallest”button”you have? Black button makes it hard to wear with certain clothes. Edna Wilson
Helpful, friendly and knowledgeable person was able to assist me.
Very satisfied with your service. The only problem is we are waiting for the apartment complex to put a door know on the door so we can hang the lock box.
Great to work with, easy setup and fast response. Makes me feel better about my grandmother living alone now.
Everything is ok and we received the new device in a timely manner.
all went great. the only problem I had was a phone call saying the backup battery wasn’t charging properly. they would keep an eye on it & send out another base unit if needed. I do not live in the same state as my Mom, so have to rely on someone else taking care of that for her.
Set up was easy and customer service is outstanding!
We are new with medical care alert. Fortunately no falls However we have had a few false alarms and the response has been rapid. Everyone we have talked to has been friendly and polite
Excellent. We tested the system and the representative responded quickly.
So far so good.
I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.
I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .
Aleen was very helpful. Phone answered quickly with a real person!
I told the gal what my issues were, she had me try a couple of different things which didn’t do the trick. So she ordered a replacement for me. It came and I sent the old one back. Just one question. The older one had an account number on the device itself. This one does not. Why?
It has always been working well for my folks when they have tested it. Thank you for this service. Can a new credit card be billed through my Mom? I paid for the first month only. She would like continue this service but on her card. Thank you!
So far we are very pleased. My mom accidentally set off her pendant alarm and the operator was very kind and helpful.
Great customer service
I was overwhelmed receiving the device and all the instructions. I then called to see if someone would walk me through each step and she was outstanding and patient answering my questions . She took away my anxiety and fear.
It works, and that's the bottom line.
My experience was very positive. Fast and efficient communication.
Great service & super nice staff to work with.
so far so good hope i never have to use it james in az
My mom accidentally pressed her button while sleeping. The system worked very well, and although the call wasn't made on purpose, it is reassuring to know how well the system worked and that the receiver was able to pick up her voice from across the room.
REALLY A 5 STAR OPERATION FROM ORDERING TO SET UP
She is wonderful. So helpful!
Enjoyed speaking with Sue Neal on several occasions. She was always very helpful. The phone response at times when we would test the system would be hard to reach. Sometimes the phone would ring many times before someone would answer. Maybe there needs to be more response lines and operators. The folks were very good and professional when you did get them. Overall enjoyed the experience with Medical Care Alert. Thank you!
Support was easy to work with and issue was resolved that day. New replacement was shipped. Item was easy to set up. It was delayed it shipment to me due to a USPS issue and not Medical Care Alert.
We are so happy to have found a company with great customer service. Thank you for what you do.
very efficient, fast and essay to follow instructions.
Sue was extremely helpful and patient. She was pleasant, professional and kind and reflects great service upon herself and Medical Care Alert. My customer service experience while researching and ordering the service was excellent. I patronize family owned, private businesses when possible due to service and professionalism. Medical Care Alert did not disappoint. ~Boyd - Indiana
I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service
Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!
Everything was just as described and works fine
I gave her and how she represented your company a 5 star.
Everyone was so friendly and sounded like they really cared, which meant a lot to me.
i feel more secure knowing that what i wear around my neck 24 hours a day will summon help when needed.
Quick and professional
Purchase was extremely easy. Had trouble with land line unit (didn’t realize it would not work with a landline phone system that required a #9 before dialing out. Call Med Care and they immediately sent a replacement (cellular) before I even sent the old one back. They even paid for the return of the landline unit. The cellular unit arrived within a few days and worked immediately... very easy. Also great sales person. Very please!
The entire process of ordering the system is easy. The people providing information and answering questions are knowledgeable and helpful. Help and testing when initially setting up was excellent also.
We had trouble with our system. I had to make a few calls, and an email, but everyone was very helpful and sent us a new system. Everyone is always helpful when I call.
Great customer service!!
The pendant is not a walkie-talkie type device so if they can’t hear the base unit, EMT gets called.
They were very helpful and answered all my questions.
Not a long wait time. Answered my question. Was courteous
THE SYSTEM WORKS GREAT..TGE STAFF WAS VERY CO OPERATIVE IN HELPING US GET STARTED///WELL DONE
Ok so far
Courteous and informative.
It’s such a relief to know that my 90-year-old mother-in-law can have help when she needs it at the push of a button. Thank you!
The gentleman I spoke with on the phone was in very helpful and very knowledgeable. I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.
So far the process of ordering and setup has been very easy Happy with the fact that there isn’t a long term contract and have options for contacting during emergency’s
I've noticed that the button to call for help is quite sensitive. I accidentally called for help twice since I got the device. Fortunately, I received a call, and I could explain I didn't need help.
Thank you for helping us test our new system and for answering a false alarm.
Great customer service.
Lisa was a great customer service representative and was very helpful!
Excellent customer service! Friendly and extremely helpful!
Great people to work with and a wonderful well thought out service.
I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.
CUSTOMER SERVICE WAS VERY HELPFUL AND EFFICENT IN SENDING A REPLACEMENT NECKLACE. VERY PLEASED.
I stumbled upon MedicalCare alert after attempting to make contact with the other 2 competitors. Thanks, their "salesmanship" was abysmal and their websites are a joke! so far your test went great, seems like excellent product.
Very professional, helpful staff!
thanks to Deb for all her help in getting this for my 90 year old mother. Already got it set up and paid for a year
Excellent customer service. Thank you for being there for my mom
Very pleased from ordering, fast shipping to the set up procedure. I looked at 4 other similar providers and Medical Alert had the best features for us. It also works well in our rural location. Very pleased with the experience so far.
I recently had to switch from a system that would accommodate a cell phone since we switched from a landline. Lisa helped walk us through the process. The new system arrived in a timely manner and directions enabled an easy setup. Thank you!!
Thanks for quickly replacing my alert device .At my age, I feel much safer having it on me.
Medical Care Alert has been a great system. We needed a replacement system as the new button would not sync with our current system. It was quickly replaced and mailing back the old system is very easy. The phone representatives are always helpful and pleasant.
Customer service was great. They returned phone calls and followed up to confirm setup was completed. I feel confident in their service.
We a;ways get immediate @ personal service when we contact Medical Alert.
Responded very promptly, mailed me what I needed and I received it in just a few days. Great service. The lady who who left the message was the same one I talked to when I called back, and I think that’s unusual these days.
My question was answered in a timely manner.