Priscilla B
I recently had to switch from a system that would accommodate a cell phone since we switched from a landline. Lisa helped walk us through the process. The new system arrived in a timely manner and directions enabled an easy setup. Thank you!!
Jean M
Thanks for quickly replacing my alert device .At my age, I feel much safer having it on me.
MARY L
Medical Care Alert has been a great system. We needed a replacement system as the new button would not sync with our current system. It was quickly replaced and mailing back the old system is very easy. The phone representatives are always helpful and pleasant.
Frederick J
Very good
RICHARD V
Customer service was great. They returned phone calls and followed up to confirm setup was completed. I feel confident in their service.
Joan C
We a;ways get immediate @ personal service when we contact Medical Alert.
Dorothy E
IhavealwalyshadagreatexperiencewithMedicalCaeAlert-Ihaverecommendedittoseveralofmyfriends-thestaffiseffecientandalwayscourteous-thanksforbeingthereforme
Theda R
Responded very promptly, mailed me what I needed and I received it in just a few days. Great service. The lady who who left the message was the same one I talked to when I called back, and I think that’s unusual these days.
Ada R
Excellent service!
Cynthia
My question was answered in a timely manner.
Donna M
Person I spoke with was knowledgeable, friendly and helpful
Edgar O
This company has been very important to me in that it took good care of me in the time of need I thank you so much
Karen S
Professional and caring company
Jacqueline L
very pleasant women took care of issue
Jimmy F
Great product and service
Kerry E
It's good 👍 but when power goes out it not battery back up over than that it's good
Jacqueline T
Very good support, product very easy to use.
Phillip K
The service and response times have been excellent. The cancellation procedures and refund policies are exorbitant and unreasonable. You are taking advantage of people when they have no recourse.
Theresa B
polite, patient, helpful, kind, informative
Carrie E
Always fantastic customer service!
Beth M
They were excellent. Great response and answered every question. This is a great team.
Elizabeth
I would truly recommend this company to anyone looking for Medical Alert Assistance. Service was Great, Price was very affordable and Customer Service was GREAT. I have recommended this company to many people and would do again.
Joyce L
Everyone was to see helpful and understanding. We got my parents systems up and running in no time. Living an hour+ away, it is comforting knowing that someone is always nearby in case of emergency. I especially like the tracking pendants. My parents are NOT stay at home kind of people, so this keeps them safer, and myself saner. Thank you Medical Alert.
Grace
The Medical Alert System gave my family Peace of Mind when I was Alone. it worked well.
Jean E
I like the smaller charger. My old one was 5 yrs old. The piece you wear is also smaller. But the narrow string between the strap and monitor is too flimsy. Thanks for update of equipment. I wear it everyday.
LORI D
I wish my discharge was more organized. I really didnt know what to ask and wanted the nurses to guide me through it a little better. Everything was great but I felt confused and unsure about what to do when I got home.
BARBARA R
My alarm went off two days in a row while I was taking laundry out of the dryer, it works very welll and the people I talked to were very nice I explained I was OK and did not need help When I se it up on Sunday I called for assistance and was told the office was closd and left a call back, for Monday. someone called Monday morning and was very pleasant and I ex[lained I figured oout the set up. I am very pleased with the service
CAROLYN
Your customer service is excellent.
MARILYN F
Too sensitive. Watch is unusable it’s more like a toy. Can’t use as a medallion substitute!
Elsie B
I explained the problem and went through the trouble shooting process and then it was decided the pendant needed to be replaced. My mother is 97 and lives with us. She has used the pendant and is very important it is working properly. Customer Service was very good!
EDNA P
Is this the smallest”button”you have? Black button makes it hard to wear with certain clothes. Edna Wilson
Donald
Helpful, friendly and knowledgeable person was able to assist me.
Sandra T
Very satisfied with your service. The only problem is we are waiting for the apartment complex to put a door know on the door so we can hang the lock box.
Delana B
Great to work with, easy setup and fast response. Makes me feel better about my grandmother living alone now.
Wilma B
Great customer service, no issues at all
Robin H
Great service. Very nice people!
Jacquelin T
Sue Neal is always helpful and quick to respond every time I’ve reached out to her over the past few years. My family appreciates her great customer service!
Lorie B
It took a long time for customer service to answer to test the system for the first time. But, other than that we thankfully haven't needed to use the service yet.
Jeanette I
The rep. was very helpful. I was needing return information for my father's Medical Care Alert necklace, since he is on the road to recovery and she was quick and helpful to get me the information that I was needing. If we ever need a Medical Care Alert necklace again, we will definitely use Medical Care Alert again.
Shirley C
Very easy to install.
Debra W
I know that your system works--I have accidentally sent an alert twice since I started using the device earlier this week. I didn't think that I hit the button, but apparently it takes very little pressure to set it off. Is there a way that I can turn off the alarm on my device before everybody comes running?
William E
Agent was very helpful
Joy D
Very helpful and knowledgeable about the products.
Donald M
Worked well Anything from Northville works well including me!!! NHS '52
Kay S
Friendly and helpful
Ruthann T
So far we have been quite happy with your service. I am especially pleased that when I call I don't have to wait on hold for forever. My mother hasn't found it necessary to push the button thus far, so I can't give a complete review until we see what happens if she needs the service. Everything else has gone quite smoothly. Thanks.
Patricia
Very helpful
Richard M
Great service. Always a friendly response to calls that I have made over little glitches on our end. If the need arises in the future we will be back.
Connie A
great service
Amelia
Haven’t used yet but was easy to set up
LAURIE T
My experience was very positive. Fast and efficient communication.
MARI-ANN P
Great service & super nice staff to work with.
JAMES W
so far so good hope i never have to use it james in az
Connie F
Your sta
JOYCE S
Howcanyoutestit
DOROTHY P
My mom accidentally pressed her button while sleeping. The system worked very well, and although the call wasn't made on purpose, it is reassuring to know how well the system worked and that the receiver was able to pick up her voice from across the room.
Harvey L
REALLY A 5 STAR OPERATION FROM ORDERING TO SET UP
Bob S
She is wonderful. So helpful!
Byron O
Enjoyed speaking with Sue Neal on several occasions. She was always very helpful. The phone response at times when we would test the system would be hard to reach. Sometimes the phone would ring many times before someone would answer. Maybe there needs to be more response lines and operators. The folks were very good and professional when you did get them. Overall enjoyed the experience with Medical Care Alert. Thank you!
Dorothy P
System was recommended to us. We're so glad to have Medical Care Alert as a safeguard for our elderly mother. Because of this system, she has been able to stay in her home til age 89!. A life saver in more ways than one. Wonderful customer service.
Vesta B
MedAlert equipment arrived quickly and was easy to set up and test.
Elaine I
very pleased with the service
Sarah H
So far haven't had any issues
Patricia M
The representative that I spoke with was patient, calm and friendly. Couldn't have been more helpful. Everything has moved along like clockwork.
Gail E
Wonderful staff. Always knowledgeable and helpful. I appreciate them.
Geraldine F
the emergency medical form is helpful
Kellie
My experience so far has been great. I had to exchange my unit for something else and my operator made it very easy.
Della M
The staff is awesome, every time I needed them they were quick to respond and get answers to all my questions!
Juanita S
All was well.
Wanda B
Love it and feel so secure having it
Twilla H
This was the first time we have had any experience using a Medical Alert system of any kind. We were educated about the system by very kind people who communicated very well when we called Customer Service. When we were ready to get started, the system was sent, we activated according to instructions, and it was just as simple as we were told it would be. We did need to use the system many times and it never failed to bring a quick response. Having the system game both my parents and part-time caregivers peace of mind that extra help was only a push of a button away!! The system and support behind the system truly lived up to everything that it was advertised to do and be. Thank you.
Henry S
Extremely helpful and the package was delivered as promised. I would recommend this company to anyone needing this support for their elderly family members.
Edwin W
Person helping me was polite, informative, and resolved my problem, and was patient with me.
Bradley R
The system worked as advertised and was helpful to us. You were very pushy and abrupt when it came time to return the equipment.
Kenneth R
Great product and very helpful and friendly staff. Highly recommend!
CELIA P
Great customer service!!
JUNE H
The pendant is not a walkie-talkie type device so if they can’t hear the base unit, EMT gets called.
RAYLYNN J
Great Service!
THOMAS P
They were very helpful and answered all my questions.
LARRY A
Not a long wait time. Answered my question. Was courteous
MELVIN J
THE SYSTEM WORKS GREAT..TGE STAFF WAS VERY CO OPERATIVE IN HELPING US GET STARTED///WELL DONE
Diana W
Ok so far
Joanne M
Courteous and informative.
Mark H
It’s such a relief to know that my 90-year-old mother-in-law can have help when she needs it at the push of a button. Thank you!
Carol S
The young lady was very helpful.
Mary B
k
Dr D
Excellent care and service! Thank you!
Stellina R
Great customer service. Willing to spend time answering questions and making sure all is understood.
Jeffrey R
there is nothing wrong with the product but an aging parent who doesn't like new things. she claims she can't hear the caller or the ring once the product is activated. A case of selective hearing I am sure.
Marilyn R
Customer service excellent
Linda J
Easy set up! Thank you!
Teri S
Amazingly fast professional service. Highly recommend. Such a sense of relief knowing my parents have this service.
Elizabeth H
Having the equipment gave me peace of mind while I was alone. Worked perfectly! Great product and representatives!
Patricia P
Helpful and friendly. I feel hopeful that if there is an emergency, my parent will get help fast!
Doreen
Very comforting and helpful to be able to consult with a professional when one is in need of professional advice!
Mona T
Very understanding and helpful.
James J
Excellent product, useful information with no sales pressure. Documentation is clear and complete. Process to order and establish account is clear, easy, and quick.
Beverly S
I have not used the service yet so I cannot review it yet. The setup is fairly easy. The equipment seems good and sturdy. I chose the wristband which I’m not very impressed with. It looks like a child’s pretend watch.
James S
It was quick and easy to set up . They were very helpful
Diana C
I would strongly recommend Medical Care alert to anybody we've been more than patient with me and my disabilities