MARY R

Apr 11 2024

Great service, but it was a bit tricky to set up. The phone number we called to initiate the system could not find our account, and the customers name was misspelled.

AMY

Mar 13 2024

Very pleased with the response time and customer service with the company.

CATHERINE A

Mar 02 2024

Excellent and helpful!

BARBARA J

Jan 29 2024

Toni was very professional and resolved my issue!

LISA E

Jan 23 2024

Outstanding customer service and products! Way above the rest in comparison to other companies I have dealt with in medical alert systems

Susan W

Jan 18 2024

My concern was handled politely and completely

WILLIAM J

Jan 02 2024

I received a new unit just prior to the holidays. After setting it up, I activated and receive a reply from an associate from Medical Care Alert. They were very prompt in replying to my alert. I had indicated that I was just testing out the unit and there was no emergency. My new unit works 100% better than my former unit.

WENDY H

Dec 12 2023

it has been a great comfort having the the medical alert system as we prepare to move her to hospice or Nursing Home. thank you!

SHARLA A

Nov 27 2023

Debbie was friendly and didn’t act put out that I called several times with questions. It was easy to install/setup. Paperwork was relevant and not repetitive.

CYNTHIA

Oct 27 2023

I was pleased speaking with Debbie & very reassured when I placed the order for my Aunt who lives in Chicago, but when the device came to my Aunt Emily Malinowski the wrong paperwork was sent & fortunately when I called they added other contacts over the phone. Had an event on Thursday 10/26 & EMT’s were dispatched but they were not given the code for the lockbox. I talked with the fire department when they were at her apartment &!they said they did not know the code; however my Aunt was able to answer the door. Thank goodness it was a false alarm otherwise they would’ve knocked down her door, I spoke to Brandon in the call center with my complaint’ he advised he would notify the supervisor. I hope this doesn’t happen to anybody else.

PAULINE H

Oct 15 2023

Easy and helpful

MARIA C

Sep 01 2023

Easy system to purchase online and install. The product came on time and was setup and tested. The customer rep was helpful in answering questions. The system was just set up so we cannot speak to the service itself but everything up to this point was great. Thank you!

KAREN M

Aug 14 2023

Response was immediate and friendly. Just wish the automatic fall alert button was smaller and the lanyard easier to change the length.

CHRISTY H

Jul 27 2023

I feel much safer with the medic alert button.

Janis H

Jun 26 2023

That battery lost some of its life and it was replaced quickly and easily. Thank!

JEROME P

May 30 2023

Up to expectations

FRANK A

May 22 2023

The gentleman I spoke with on the phone was in very helpful and very knowledgeable. I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.

PAUL G

Apr 25 2023

So far the process of ordering and setup has been very easy Happy with the fact that there isn’t a long term contract and have options for contacting during emergency’s

KENNETH

Mar 28 2023

I've noticed that the button to call for help is quite sensitive. I accidentally called for help twice since I got the device. Fortunately, I received a call, and I could explain I didn't need help.

S.ELIZABETH

Mar 07 2023

Thank you for helping us test our new system and for answering a false alarm.

LINDA

Feb 15 2023

Way too cumbersome for residents of American House Sterling meadows. Residents need to press an alert and be taken care of by the existing 24/7 medical team instead of going through Medical Care Alert. I would be happy to discuss further with you.

VIRGINIA T

Jan 26 2023

I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service

JUDITH

Dec 26 2022

I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.

DONNA T

Nov 07 2022

I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .

SHARON A

Sep 10 2022

Aleen was very helpful. Phone answered quickly with a real person!

RONALD

Apr 09 2024

Very quick response as we were doing a test of the application. Worked perfectly!

LARRY

Mar 11 2024

Package arrived on-time and was easy to setup.

PEGGY K

Feb 26 2024

Not good with technology, but Niki was able to solve problem.

DEBORAH

Jan 27 2024

Very friendly informative and customer service was great

MARTY M

Jan 22 2024

All good!! Very helpful!!

KIMBERLY

Jan 14 2024

I spoke with a customer service representative and asked for confirmation that all of my information was received and entered into the system including my 3 contacts and their phone numbers and that I had a lock box on my door with a pass code. She verified everything and we tested the device so now I am using my it wherever I go. It gives me a level of comfort that I didn’t have before. I can contact Medical Care Alert wherever I am and get help if I need it. My thanks to the person who helped me.

Greg L

Dec 17 2023

Excellent all the way.

STEVEN R

Dec 09 2023

Am very happy

LEE

Nov 18 2023

Had a little problem setting up the unit but Lisa talked me through it. She was patient, knowledgeable and very helpful.

ERIC B

Oct 25 2023

So far so good, We will be setting MedAlert system up this weekend. We needed a longer phone line. Debbie Ellie has touched base with the family regularly. Eric Beck

Teri W

Oct 13 2023

We have always been taken care by you! It’s so reassuring that you are there when needed! Everyone I’ve spoken with has been so kind and helpful! You all are a treasure to us!!

ALEX C

Aug 28 2023

Medical Care Alert had a great variety of emergency medical devices at very reasonable cost. They were very helpful in suggesting what was best for me, and the delivery of the item was as told. I felt very confident that I chose the right device and the right company to make sure that I can get the best response from first responders no matter where I am in the US.

MICHAEL T

Aug 11 2023

Everyone wAs very helpful and patient as I worked through the options that were best for me. I selected the watch and wear it daily in my home ( I live alone) even in the shower and in bed.

ELAINE M

Jul 26 2023

Absolutely best investment I made to date. It was easy to hookup to with the help of your friendly and utterly wonderful people. This granny feels safe and secure and have more confidence in whatever I do…I AM HAPPY!

STEPHEN A

Jun 10 2023

Gives piece of mind if there is a problem. Would recommend them to others.

SARAH C

May 26 2023

Great to work with. Answered all my questions quickly and shipped the product in a timely manor.

RUTH U

May 14 2023

Dispatcher spoke slowly and clearly and calmly. Thank you

MARILYN K

Apr 11 2023

Very courteous, friendly, and professional.

GAIL

Mar 25 2023

Very helpful

JANA M

Feb 27 2023

I accidentally engaged my Medical Alert device. Medical Alert responded quickly. They were so polite. I hated that I had enabled the device, but I was happy to know how quickly they responded.

Natalie H

Feb 15 2023

Great customer service.

PAUL D

Jan 09 2023

Lisa was a great customer service representative and was very helpful!

REBECCA S

Dec 13 2022

Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!

JEFFREY

Oct 15 2022

Everything was just as described and works fine

PENNY C

Sep 07 2022

Handled well

JOANNE W

Apr 06 2024

My problem was solved quickly and efficiently; after troubleshooting, the agent decided that a replacement should be made. Happily, I am now wearing the replacement. Thank you.

RENITA F

Mar 07 2024

I guess we won’t really know how well it works until the service is needed, but the ordering, set up & testing process went without issues.

JOHN O

Feb 21 2024

Too soon for me to write a review

DEBORAH S

Jan 26 2024

I asked for help to get logged into my phone app and the agent said she wasn’t able to help me with that but she would put in an order for non-emergency help. It has now been over 2 weeks and to date, no one has contacted me at all. I’m quite disappointed as my family is not able to get on either. Would love to have someone reach out to be as requested.

EMIKO G

Jan 20 2024

I called in to do a test and was asked to hold. I waited for a few minutes and was cut off. So I called again and it was answered promptly. I hung up, pushed the alert button and the speaker elicited loud noises. So I waited for a rep to come on to give more information but there was silence. I called back again and the rep told me that I was given the wrong test and to try again. This time it worked. Reps were very nice and polite but as described above there needs to be improvement

KENNETH K

Jan 12 2024

Simple, easy to follow set up and test instructions. Device performs, as advertised. Excellent customer service. - Thanks

FRANK G

Dec 15 2023

I was unfortunately unable to use the Medical Care Alert watch because the signal throughout the house was too weak (one bar). I have contacted Verizon and the problem can hopefully be resolved. The Medical Care Alert staff were helpful and supportive in handling the issue and in helping me return the watch. I may try again if the signal strength problem can be resolved.

GEORGE P

Dec 07 2023

Great customer service. It was nice to talk to an american citizen and not someone from India.

CONNIE M

Nov 18 2023

I have been very pleased.

ELAINE H

Oct 24 2023

Very positive experience, answered all questions and very helpful in the set up of watch.

TWYLAH H

Sep 17 2023

Great service and friendly help!

SHELLEY

Aug 27 2023

Excellent company and device for my Dad. Works exactly as promised by the company for a very remote area with no landline in the home.

SHARON M

Aug 08 2023

Customer service was responsive, very polite. It is nice to know you can wear a watch instead of a pendant. That always seemed so obvious what you were wearing.

ELIZABETH L

Jul 25 2023

Satisfied

MICHAEL

Jun 09 2023

Great service and caring people to talk with on the alert

Deidri A

May 23 2023

Everything is ok and we received the new device in a timely manner.

CARLA S

May 05 2023

all went great. the only problem I had was a phone call saying the backup battery wasn’t charging properly. they would keep an eye on it & send out another base unit if needed. I do not live in the same state as my Mom, so have to rely on someone else taking care of that for her.

TERRY K

Apr 07 2023

Set up was easy and customer service is outstanding!

KARL F

Mar 21 2023

We are new with medical care alert. Fortunately no falls However we have had a few false alarms and the response has been rapid. Everyone we have talked to has been friendly and polite

VIRGINIA

Feb 26 2023

Excellent. We tested the system and the representative responded quickly.

ANN M

Feb 10 2023

The lady was SOOO helpful to me! She helped me really understand how this new device would work. I could see by all she said that THIS device would be perfect for ME and my particular needs (and the stage of life I am in!) I REALLY appreciate her guidance! I am THRILLED with my new device AND I feel even safer than before because I can take it everywhere! Sincerely, Ann

DAN C

Jan 05 2023

The lock box would not open. Called customer support they said that it did open, it was checked before it left their facility. I suggested that the code number was transposed. Impossible. Guess what, the code number was transposed.

ELLYN M

Nov 29 2022

Excellent customer service! Friendly and extremely helpful!

MIKE T

Sep 28 2022

Great people to work with and a wonderful well thought out service.

PEGGY R

Sep 03 2022

I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.

KEITH R

Mar 31 2024

Professional customer service. Quick install and they took their time explaining everything with my Mother. Great choice.

DIANNE W

Mar 05 2024

Immediate response. Stayed connected until I assured the responder that everyone in our house was fine.

WENDELL

Feb 20 2024

Good

LISA L

Jan 23 2024

I was pleased with my experience ordering this system for my dad. The representative, Debbie, was knowledgeable and patient answering all of my questions. Set up was easy and took no time to test and activate. I would recommend this company for anyone needing a medical alert system.

Dorothy C

Jan 18 2024

It was the happiest call with you ever. My questions were answered quickly and clearly.

TAMMY C

Jan 07 2024

Great customer service

JAMES N

Dec 12 2023

Customer service was excellent. Very helpful. Very understanding.

PATTY

Dec 05 2023

I called to order another device as a gift for a family member. When I called for any reason I find the staff to be knowledgeable, patient and helpful. I talked to my niece, who received, the device as my gift and she was very, very pleased with the service when she called to set-up the device. I appreciate the service your company provides.

KIMBERLY

Nov 13 2023

Very easy setup Customer Service excellent so far

KATHERINE W

Oct 24 2023

I actually don’t remember the interaction. I’m sure it was fine. If there were a problem, I would remember.

CAROLYN W

Sep 16 2023

Debbie and the other woman did their best I live so rural that a cellular signal frequently goes off with heavy clouds rain wind. I told them thank you but am no feeling safe That’s the same problem any company like yours would have and I wasn’t aware of this challenges

FILIPPA S

Aug 22 2023

great customer service

THEODORE B

Jul 28 2023

Easy process. Good information and forms for first responders. Helps one to think ahead. Hope we never have to use it.

JUNE A

Jul 07 2023

Person I spoke to did not look at the account before telling me her usual "speech," insisting that I needed to fill out the form and return it when I had already done that electronically and returned it before the package was shipped, because we are in KY. I had to tell her more than once that I had already done that.

GENINA H

May 31 2023

Debbie was professional, polite, and very helpful! Thank you!

MICHAEL D

May 22 2023

Support was easy to work with and issue was resolved that day. New replacement was shipped. Item was easy to set up. It was delayed it shipment to me due to a USPS issue and not Medical Care Alert.

GLORIA L

May 02 2023

We are so happy to have found a company with great customer service. Thank you for what you do.

ALICIA

Mar 28 2023

very efficient, fast and essay to follow instructions.

BOYD N

Mar 11 2023

Sue was extremely helpful and patient. She was pleasant, professional and kind and reflects great service upon herself and Medical Care Alert. My customer service experience while researching and ordering the service was excellent. I patronize family owned, private businesses when possible due to service and professionalism. Medical Care Alert did not disappoint. ~Boyd - Indiana

LONICE D

Feb 23 2023

Excellent service

PATRICIA

Jan 31 2023

So far so good.

CHRISTINE M

Dec 27 2022

My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.

PHYLLIS A

Nov 29 2022

Very helpful!

JANET S

Sep 21 2022

Everyone has been very friendly and informative

BETTE W

Aug 24 2022

I have not actually used the system yet or filled out the Paper for the local people. I’m working on it. I do not like the size of your pendant at all. Too large!!! Will be In Touch when I have it all together.