It's always a simple, straight forward, no hassle experience shopping with PBFY.
I received exactly what I needed. But my only disappointment was inside the box, a lot of tin ties was damaged. Looks like the packing process was poorly. Next time please make sure to send the product correctly placed and secured.
Ships fast.
Great!
Amazing customer service. Thank you for giving me the quantity discount even though we had to ship in separate orders.
Very good service.
I appreciate the PBFY team and their delivery of great products in a timely manner
I have been a customer with PBFY for several years, and have been, overall, satisfied with the website and customer service. However, my experience on Monday, February 6, was very unsatisfactory. When I logged in, I was given the opportunity to take a survey to receive an additional 5% off my order. I took the survey and was given a code to use at checkout. The code did not work. The website also stated that if I ordered by 2 pm, my order would he shipped same day, which I needed due to a large order. I placed the order several hours before 2 pm. I chose 3 day shipping to ensure my order would arrive by Wednesday or Thursday. The order was not shipped same day. The order didn't arrive until late Friday afternoon. I was extremely disappointed in my experience, and will begin looking for a different supplier for bags in the future.
Loved it!
Great website, took me awhile to find you on the web , I lost your info from before
We are pleased with both product and service.
PFBY has an easy to use website and delivered the high quality materials I was expecting on time.
Great service, fast shipping and quality products.
Great!
Pretty quick turn around. Good selection. Good quality products.
Returned orDer and was charged twice for shipping ..only complaint.
I
Always great
Web site easy to use, ordering is simple, delivery is prompt. I am glad you went back to the original clear gold vacuum bag with zipper bags.
Great products and service.
Good! The product is was I expected. Thanks
I am so pleased with my experience with PBFY. Not only are the products fantastic, but the customer service is top notch. I'm so excited to be a customer!
Great bags!!
very good service.
Ordering went fine and they are good quality bags.
Very fast shipping!
meets all expectations
The bags I ordered were great. I asked for a sample of a different type (which they could have included in the box I ordered), but I didn't receive it. It would have been saving for them not to have to mail it separately to me, but in general it was a great experience and I am satisfied with the product I ordered.
Problem with initial order. Good customer service worked to rectify the situation.
Pbfy is always efficient! Great service
love the free shipping
....
Awesome! George was super helpful. Definitely love the packaging quality as well.
Everything went great. Quick order and fast delivery. Good support answered all my questions.
No problems.
Great Service
I experienced professional services.
*So* disappointed with the customer service. I've been trying for weeks to get resolve on a defective product they sent me. I'm sure that they have good customer service somewhere, I'm just not experiencing it.
PBFY is great. Only wish they offered on purchases over $200.
Hi. I'm really happy with the product and wish that there were less emails about the transaction!
Packaging arrived the very next day. Rice paper pouches are perfect quality!
Great service ... great product ... will be back for more excellent stand up pouches!
Fast shipping, good communication, delivery on time as promised!
As always, PBFY's service and products were excellent. Their gold-poly valved coffee bags are our customers' favorites because of the rounded corners. The warm and friendly staff, competitive prices, and quick shipping speed means that our inventory is always perfectly balanced. Thanks!
My items were received on time and exactly what I ordered, that is so important for small business so MsPsGFree.Inc absolutely endorses PBFY for packaging.
Terrific service, responsive communications, and timely delivery. The products are great. What else could we expect? Thank you! Deb @ Riverdance Soapworks
Very easy to order online and order is received on time and correct
Excellent service and fast delivery
Everything was great as always. Thanks for our good service.
Had an issue with my order that the good folks of PBFY bent over backwards to fix very quickly above and beyond the call!
Good! Cheaper than other company!!
great
Fast shipping, quality bags!
Easy online ordering, good prices, and the boxes show up almost the next day.
Nice Products
PBFY customer Service and response was great. I think PBFY could benefit from better SEO and marketing. It was hard to find you, but now that I have, I am sticking with you. I would have also liked a response for my printing request (small batch, digital printing). I finally went with all white bags because I couldn't wait any longer, but would have loved to see what our logo looked like on the bag, or even a follow up to the email / inquiry I sent would have been great. I think there was a breakdown in communication on my account, because the response for the normal all white bag packaging was excellent, however, the printed bags, not so much. And I feel that lost you additional business. Lastly, as a millennial business owner, I loved the B2C feel for a B2B company - you brought me into the process and made me feel comfortable each step of the way. The follow up, especially, was great, for the non-printing portion of my experience.
Order was promptly received. Asked for a few samples of other bags, those came, but did take a couple of weeks
Excellent site, very clear and good service to! :)
would buy from again
The new facility in the Midwest makes PBFY and even better option for our company. Faster shipping is a game changer.
As always a great experience!
Always great. Keep it up
My bags arrived quickly and in good order. They're exactly what I needed.
ordering was easy and it arrived quickly.
Wonderful quality, fast shipping, and very helpful staff. Will definitely be repurchasing for my business.
Experience was great other then having to wait for an out of stock item.
Thanks for the prompt shipping!
Thank you so very much! Excellent products!
I appreciate the free shipping on orders over $400, but it is frustrating that a person can only order bags to get that benefit. The last time I ordered I didn't need all bags. I needed other supplies, like resealable tape, and I was going to order alot of it, but it did not qualify for the free shipping. As a result, I had to buy bags that I didn't need because the shipping is so incredibly expensive and I found another company that would ship the resealable tape for free shipping. I feel that you lost business because you don't allow whatever comes to $400 to qualify for free shipping.
I am very happy with the product that I purchase from you, but my biggest complaint is not getting tracking information when my product has shipped.
The order arrived with lightning speed as always.
Good product and value. Way too many emails. Please remove from all mailing lists.
I'm always happy to place an order with PBFY, quick and FREE shipping, I'll be sure to keep shopping with them again and again.
These guys always ship fast and the bags are great. They are thicker and higher quality than other bags we've tried.
Alright for the third time, I am pleased with the product and the service but concerned about the shipping charges. They seem to be excessive for standard ground shipping
High quality items with prompt shipping
We ran out of one of our stock bags and because of your new TN location we were able to get bags in record time. We will be ordering again. Dan "The Coffee Man"
Everything is great, I just wish your coupon codes lasted longer so I could actually use them
Fast, reliable, and high quality products.
Cumbersome website for applying tin ties to food grade bags. Bags are in good shape mostly, but definitely have folded corners and crinkled bags. Pretty good though.
Everything went smoothly with my order online, I just wish you had more sizes of Kraft window bags
Helpful staff and Love the products! Will order again when I start running out! :)
Great service! Thank you.
The valve placement is keeping us from using these bags and there is no option for returning them. We have also submitted multiple requests for hot stamping costs and no one has even attempted to communicate with us. I'm guessing this is just an automated survey, but maybe someone will see it.
Quality product. Timely Shipping. Website easy to navigate and find products.
Very good service.
The last bag order -- copper colored bags are greasy/slimy to the touch, have to be cleaned with alcohol before using, while the other colors are fine. Also, copper color last 2 orders has lightened in color to start to be more champagne that a rich deep copper. Please correct both of these.
I ordered a hand impulse sealer, which your company uses a 3rd party drop shipper to provide. MY order had a mismatch between the repair kit I ordered (for the wrong unit) and the impulse sealer itself. Ok, my mistake. But I called after a couple of days to say that my shipment was time sensitive and I needed to know why the order hadn't shipped yet. It took another week to get that answer, and I had to order a second unit from another seller in order to have a working unit after my deadline. Of course they arrived at the same time. Very Frustrating and wasteful.
Good
I've always enjoyed my experience with PBFY!
great
I have made 3 transactions and 2 of them were messed up badly. The first: I ordered a sample and the never showed up. The second: I ordered bags 10 days in advance to when I needed them and they SHIPPED about 12 days after I ordered them. Will not continue using PBFY.
Always a good experience doing business with PBFY!
Bags arrived promptly and in good condition. Thank you!
Fast shipping of a quality product!!
Excellent experience
Your products exceed my expectations. Your customer service is superior and your prices are affordable that keep me as your long time customer. Thank you for providing such fine products at affordable prices.
The product I received was fine. The only problem was that one of the products I ordered didn't show up on the website as being back ordered and I needed the bags ASAP
Perfect
Great prices and fast shipping!