PBFY does an excellent job of not only providing great products at a very competitive price, they also have top notch customer service! I love our whole bean coffee packaging! I plan on using PBFY for as much as I can!

Thought things were ok. I received a call saying the order proceed twice and a refund was being issued. I just booty my credit card statement and i was charged twice, no refund. So now i have to chase down the refund and waist valuable time.

Outstanding service and products, great support too !

Great support and I received the order sooner than expected

It was amazing.

It was very easy to work with the team and to order from the website. Great customer service.

Had a 2 package shipment, one was delivered to a house about 2 miles away and the other was delivered about a week after I went to the house to ask them for our package.

great bags, choices, customer service and pricing. love the fully compostable ones, since many customers require this.

Way better than our previous bag suppliers. Quality great and delivered in timely fashion.

Easy browsing, fast shipping, and quality products.

I am extremely pleased with the pouches I received. Great customer service, and I love that they will send you free samples before you purchase. I will definitely be ordering more through PBFY.

My order arrived very quickly without hassle which is great. But the sizing was not accurate. The bags I ordered had a note saying that 12oz of coffee would fit. These bags are MUCH larger and I can get about 18oz of coffee. They work but they look large and awkward and were not accurate to the description.

Arrived on time and product arrived as advertised.

Fast, friendly, and high quality!

I knew what we needed and was able to find it on the website and order it easily.

Have had issues with sales staff not returning calls or emails in the past. Hope that will change with the new rep we have been assigned

Excellent selection with great prices

Products fine. Prices good. Shipping fast. But deeply resent having my email address given to some unknown third party. What other information have you given out? AND even though they replied 2 months ago that they were un-subscribing me from their SPAM list, they STILL SPAM weekly!

Awesome customer service and product quality!

Wonderful to work with, fabulous product!

easy and simple

your website won't let me log into my account. I have reset my password multiple times and still nothing.

Really appreciate your fast and helpful service. Was thrilled and surprised when my order was shipped out the same day!

Betty is great!

Great Service

Great quality

I am a returning customer and PBFY service levels and shipping response times have always been better than most. Great ordering experience, I recommend!

Waiting to hear back from someone regarding labels

Excellent service but need to improve on communication.

Very easy to order. I am very pleased with the quality of the bags. Bags are strong and thick to keep my spice fresh. perfect size. Love the professional look.

PFY has greta products & easy online ordering with fast shipments.

I am sorry I am usually not one to complain but your website said package would be delivered on a certain date and it wasn't. When I called to check the status the rep helping me was rude and hung up on me. I couldnt get a word in before she gung up on me. Never again will I use this company.

Quick and easy!

You guys are great!

I love the compostable bag I buy from you guys! Comes quickly too!

It was perfect site for our need, and generous size.! We are happy for the purchase and definitely going to re-order more.!

The bags we ordered were perfect for our coffee and they were shipped very quickly. No complaints.

I haven't been very happy with my experience with PBFY. We've purchased 12 oz and 4 oz bags and I've had quality issues with both products. Several of our 12 oz bags were sealed improperly and we had to throw them out, and others in the same shipment were sealed crooked leaving our bags lopsided and awkward looking. With the 4 oz bags, I've found numerous bags with the zippers crooked and they won't even zip up. I reached out to a sales rep and he offered to refund me for 7 of the bags that were sealed improperly. You all can handle your customers the way you want, but I would have been a little more apologetic and offered a realistic amount of compensation for the product and the trouble of having a bad experience in the first place. Being offered $8 compensation was kind of a joke and I won't be buying from PBFY again.

Great quality and quick delivery!

Easy ordering, great selection

Good

No thanks

Good experience and great quality.

Hello. I received the wrong pouches for a part of my order. I ordered 4oz kraft pouches and received 8oz clear plastic pouches.

The order arrived quickly as always and the bags are of high quality.

Excellent service, easy to use, and hassle free

Great experience. Good product at a good price. Delivered on time and was as expected.

Easy to work with. Quick delivery, especially now that they have opened a warehouse closer to east coast, and in my state even. Willing to work around software limits to continue to get savings needed.

Product arrived as expected and with great advance communication. Bags were exactly what we needed. Thanks

Order was fulfilled quickly and everything was great

Ordering online is easy…. Website is well organized. However dealing with your customer service department for special order is a nightmare! It will be nice and efficient is someone can actually call and give a personal service.

I think that it is deceptive that the product page for the tin tie bags states that there is Free Shipping for qualifying orders of $550 but you need to click through to the fine print to find out that it does not apply to the tin tie bags. It would be much more clear if the Free Shipping information did not appear on product pages for which is does not apply.

Great sales rep and customer service

I was lucky enough to run into you guys in Boston at the SCA Conference. You guys rock!

Good price. Shipping cost is only downside to purchase. I have bought from Amazon & always get free shipping.

Great service, product received as advertised

It was easy to choose the bags pics and dimensions were available. Shipping was hassle free

Very nice and good quality

Excellent 4oz and 8oz bags. The material is solid and the degassing valve securely in place with the proper hole punctured on the bag. Ordering online was easy and straightforward. Will order again but this time with some hot stamping. Leveling up!

Great bags and reliable service!

The thickness of the bags is very bad. I called them and say I need a different quality and need to return the one I got and they said ok but we have to charge you 20% restocking fee.

Great service!

Good product fast delivery

Good

Good website, easy to navigate and excellent product.

I placed the order with the automated system and it worked perfectly. Thank you!

Fast shipping, solid products.

The service was great and the bags look great as well! Everything was prompt and we look forward to buying from you again!

Ordered three boxes of product and only two were shipped, after contacting PBFY they said they would ship the third box and send me tracking info. No tracking info was sent. Had to contact again for tracking info. Two trips to the U S border in order to pick up my complete order.

Liked being able to compare various free samples. Very pleased with our purchase.

Great staff and great product. Very satisfied

I paid extra to have expedited shipping. It still took a long time to get my order.

Exactly what we needed and fast. Lady on phone was a nice help.

always fast shipping!

Great services and fast delivery

Completely satisfied.

every thing was as ordered and arrived very fast!

Had a great experience at PBFY. Their selection is amazing and their prices are good. I will be purchasing my bags from them from now on.

Please Replies to mails

Very good customer service. Fast and reliable.

Easy to order. Easy to talk to someone when you need help. PBFY made it happen. Perfect.

Product was great and came quickly. Thank you.

Awful experience thus far. Sent incorrect parts. Sales rep has not contacted us back. Technician has not contacted us back. Keep your 10% off coupon. Not interested in shopping from you all again.

Delivery was on time.

Delivery was quick. Description accurate.

it was good

The bags were great quality! They were shipped right away.

Easy to navigate.

Great bags, good prices.

Always good quality bags.

The packaging is perfect for my product! So glad to finally find the perfect container that reflects the values of my company.

Good

Beautiful rice bags with silk like threads weaved throughout! The small window in front leaves buyers enough room for a peak at your product, but not enough to give away the prize! Sturdy and resealable, these bags are a perfect addition to our store.

Thanks

Great!

Pricing was great! Quality was great! Shipping was quick! What's not to love?

Site is buggy and wouldn’t let me use my email or address for shipping

The coffee bags we ordered in red foil, are beautiful and the ordering process went smoothly and we relieved the products in a very short shopping time!

Always quick to ship. Responsive phone reps.

I’m very happy with my rice paper bags and fast shipping. Thank you!