Julianna F

Aug 11 2022

Very good experience. I office girl caught that I order an unusual code from previous order, so she called me on the phone. We got that corrected right away, but...that made a price change...so she sent me a link & that also was corrected in a timely manor.

John W

Jul 26 2022

As always, fast and accurate.

Eric B

Apr 10 2022

The bags I ordered were the perfect size at a very good price! My original supplier could not get these bags any longer but now I think I've found my new supplier!

Francisco D

Mar 22 2022

The bags arrived without “one-way” valve. Please explain. Thanks

Richard S

Mar 11 2022

I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Robert R

Feb 21 2022

Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.

campbell c

Jan 18 2022

Fast simple correct - good value! Well done!

Emily L

Dec 21 2021

The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.

Doug F

Dec 10 2021

Products are top quality, retail store grade. Shipping is always fast, service is excellent.

Eric S

Nov 27 2021

No discounts applied for 1st time buyer (5% discount) and shipping address improperly claimed was in an free shipping zone.

Justin S

Nov 17 2021

Shopping experience was fine. Unfortunately, we’re seeing about 15% of the bags are defective and unusable.

Jessica C

Oct 25 2021

Wanted to use a coupon. Reached out to customer service and they directed me to Damon. He was extremely hard to get in touch with, and stopped answering emails. Claimed only one item was eligible for the coupon and I needed to do two separate purchases. Tried multiple times and did not work. Reached out to Damon again and received no response. Eventually gave up and purchased without discount as it became too frustrating. Customer service should be more helpful and responsive in assisting customers!!

David Beachboard

Oct 07 2021

Good morning, I am redacting my three star review and giving 5 stars due to the response given by the moderator. You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room. Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at t.me/normancoffee God bless and have a wonderful day. Best! -David

Carlos C

Sep 28 2021

Very fast shipping!

Curtis D

Sep 16 2021

Great service, quick shipping, and the bag are exactly what I wanted!

Bryan R

Sep 02 2021

The service is always fast, accurate and shipped very quickly!!

Zack K

Aug 01 2021

Extremely fast shipping and friendly customer service; the reason we switched from SBD. And the bags are great. Thanks!

Vasilios G

Jul 24 2021

really like the quality of the bags and how fast they shipped.

Patrick E

Jul 14 2021

I Like the bags

Leonard B

Jul 06 2021

I am still having issues with the one-way valves. We had several bad batches and now even when we get a "good" batch, we are discarding one out of every 15 or 20 bags because they don't vacuum hard.

Nicholas E

Apr 06 2021

Bags are good been buying from here for awhile. The rep seemed somewhat annoyed through our email conversations with my questions.

Christian W

Mar 04 2021

Fast shipping. Great quality.

Mike S

Jan 28 2021

Very friendly customer service.

Liam S

Dec 28 2020

My order was incomplete. I have emailed and have not heard anything back yet.

Carye R

Nov 06 2020

great company

JUAN J

Aug 09 2022

Knowledgeable staff, helping me decide on the best packaging. Very satisfied.

David B

May 30 2022

Great product. Very timely response!

Rafael D

Apr 06 2022

The website is slow on , adjusting the balance and page loads need to be updated.

Jamie B

Mar 20 2022

Baaaaahaaaa

Denvil B

Mar 01 2022

I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Matt F

Feb 08 2022

Exactly what I needed

Tuesday E

Jan 07 2022

Great customer service.

Diane B

Dec 20 2021

Easy ordering, quality product, good shipping times.

Candace C

Dec 07 2021

Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you

Jeremy W

Nov 24 2021

Great bags and fair pricing.

Maria B

Nov 15 2021

I received the wrong order, which would normally be fine, I understand that things happen. However, I've reached out twice and still have not heard a response. I'm growing concerned I'm going to get stuck with the wrong item, all the while my business is dependent upon getting the correct item.

Laura M

Oct 20 2021

Thanks for all the kind, polite, patient help with a new customer. We are thankful and grateful.

Christine A

Oct 06 2021

Anthony helped me out and went above expectations to ensure everything went smoothly.

Karianne S

Sep 22 2021

I was looking for a very specific bag and PBFY had it in stock. The shipment arrived quickly and I am very satisfied.

Dylan W

Sep 16 2021

Great product quality and offerings.

Kristoffer L

Aug 21 2021

Easy ordering, fast shipping!

John Q

Jul 27 2021

👍

Matteo W

Jul 21 2021

The customer service so far has been exceptional, which is one of the biggest reasons why I have chosen to buy from y'all as opposed to the other options out there. I understand that I am a small customer, so being attentively taken care of is the sort of practice that is going to ensure my loyalty as my business and purchases from you both grow larger.

James M

Jul 14 2021

Fast shipping, always packaged well, and great price. I get updated of shipping and deliveries from purchase to product in hand.

Chef B

Jul 03 2021

Fast delivery! And, always the best customer service! Looking forward to ordering more often!

Joseph B

Mar 23 2021

Not sure. Items are delayed in route. But I bet the bags are great! If only they were here....

R N

Feb 27 2021

Only had shorter sizes, we need longer. Thank you, anyway

Joe B

Jan 12 2021

Ordering and service were fine. I felt as if the product was not properly advertised. The bags I purchased were sold as 12oz bags, but they're clearly made for 16oz worth of product. They work, but with only 12oz of product in them they look ridiculously over sized. Would not recommend as a 12oz packaging option.

JOSUE D

Nov 25 2020

You should change the color of the bag on display because I received a total different one 👎🏻

Christopher B

Sep 29 2020

The bags have been a hit! The color is even better than the pictures showed. Will order them again sometime next year.

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John W

Aug 05 2022

The sales person Lisa S. is fantastic to work with, she is very good at her job

Scott O

Apr 22 2022

Good online ordering experience, fast delivery. Good work sorting out a discount that wasn't properly applied to an order.

Karla G

Mar 28 2022

Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.

Janie H

Mar 17 2022

Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

Mike T

Feb 28 2022

On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Brian B

Jan 27 2022

Fast, accurate

Susan Zink

Jan 04 2022

great customer service and help with my order. Prompt and professional

Giuseppe B

Dec 14 2021

We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!

Justin H

Dec 07 2021

Great service and the speed of delivery was right on time. Thank you

Elbert B

Nov 24 2021

So far really nice pods but I'm still trying to get my lids but I understand with the holidays everyone is busy.

Morgan G

Oct 26 2021

Missing a case of block bottom matte bags. Spoke with a gentleman who was looking into it and would take care of it, but never heard back. Have reached out twice since then to have this taken care of and have not received a response back. This is a shame since I like the product. I will go elsewhere from now on, but fully expect this issue to be taken care of considering it is over $300 of product missing that I have not received.

Gary C

Oct 13 2021

Great Product, Quick Shipping!!

Aaron P

Oct 06 2021

Product is great. The box was slit and nearly beaten to shreds when it arrived though and partially open.

Donovan T

Sep 21 2021

Great stuff

Kavita R

Sep 15 2021

Great service. Fast shipping.

Matthew D

Aug 20 2021

Awsome- Thanks Mike P!

Josh S

Jul 26 2021

Great customer service with explaining their product and even shipping extra samples to show the difference between the bags. Great on following up and ensuring customer satisfaction.

Dave K

Jul 19 2021

Great product, customer service and quick delivery!

Shannon B

Jul 14 2021

The website is easy to use. I love free shipping and am happy to buy two boxes of the products I use to qualify.

Kimberly B

May 05 2021

Awesome product and company!

Cherenet T

Mar 12 2021

It’s good , except delays!

TAMMY A

Feb 17 2021

Shipping time seemed slow. Box was beat to crap when it arrived.

Robert P

Jan 05 2021

Items ordered had to be shipped from two different locations but was not indicated at time of order. First item arrived not in a shipping box but in its retail parking box which is not designed for such use. Item had busted thru the box and had been taped back up by UPS. Not sure if it even works at this point. Second item has yet to arrive.

Melvin E

Nov 23 2020

Quick shipping and the Black matte block bottom bags are really specialty coffee! We love them

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Butch C

Sep 18 2020

PBFY is new packaging supplier for my business, and the packaging was faulty. While they responded quickly and professionally my reputation was scarred with 'leaky' packages of salsa on my accounts shelves. I'm still reeling from this. I hope to have better results with lot of packaging and will improve the rating score at a later date. Butch Craft Western Spirit Salsa Co Denver, CO

Tyler A

Jul 26 2022

Great product and great purchase experience from PBFY!

Joey H

Apr 11 2022

Great

Alan S

Mar 26 2022

Excellent customer service.

Sheila B

Mar 13 2022

Great customer service...I will be a returning customer!

Terri K

Feb 26 2022

We've been using these guys for years and they always deliver perfectly!

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Gregg P

Jan 20 2022

Kathy is the best!

Amber D

Jan 03 2022

I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.

David T

Dec 13 2021

Love this company. Fast shipping and very helpful if and issue ever arises.

Mark Harrison

Dec 04 2021

Highly commendable!

Rodolfo V

Nov 24 2021

Awesome product

James W

Oct 25 2021

Great product line-up. Super fast customer service response from a real person who is very helpful. Website can be a bit slow, but works.

Benjamin S

Oct 10 2021

Shipped quickly and accurately

Todd B

Oct 03 2021

You had just what I needed and the delivery was prompt. Keep it up

William H

Sep 16 2021

Fast delivery. Great product.

Cassandra T

Sep 10 2021

Super fast shipping!

Xue L

Aug 06 2021

i love it that samples are available. saw the samples and was able to make the right order. very satisfied!

Michael K

Jul 25 2021

These bags are junk. We order from you all the time, we have over 250 bags that the tin tie is either crooked or not centered. When we pull the tin tie off to try to correct it tears the bag. We deserve a refund!!!!!

Anson Chu

Jul 14 2021

The bags were mostly as expected. However, was disappointed to see that the gas valve is on the same side as the resealable zipper. I consider the "front" to be the same side as the zipper, where I would like to apply a large label. But a large label would cover the valve. EDIT: Was contacted by customer service and informed that valve placement can be customized, but cannot be returned if so.

Alexander C

Jul 11 2021

Great quality bags overall

Jeffrey B

Apr 18 2021

Literally the worst experience almost exclusively due to UPS

Karma G

Mar 09 2021

Fast shipping

Jeff L

Feb 09 2021

Very quick turnaround and reasonable prices. I shopped around a lot and kept coming back to PBFY. ONce I finally placed my order, I was shocked at how quickly the products arrived.

Victor E

Dec 30 2020

Great product. Awesome response time for shipment

John L

Nov 17 2020

I've ben waiting for 2 exactly weeks for a price quote on 8000 bags from Anthony. This isn't the first time I haven't received a response from him. I emailed Marcy on Friday the 13th, telling her i was waiting on a price quote from Anthony since the 3rd, thinking she would push him along, butthat didn't happen.

jacob l

Sep 11 2020

site was easy to use and navigate, products are as good as expected, and shipped quickly. I had trouble finding the tracking info, but that was likely due to user error on my part.. I then received a call from my sales guy Mike. He was incredibly informative and easy to talk to. I look forward to working with you moving forward