Good

Great experience and orders always arrive in timely manner.

Thebagsworkedoutforme

Excellent customer service

Damon responded to our original request very quickly.

We Loved the customer service, very prompt reply. One of the package was missing they delivered it with in 2day without no extra shipping charges. Very easy to contact them. Keep your number handy.

Solid Bags. Solid Price

A little annoying. I kept receiving a notice that my order was still sitting in my cart, although I had already paid for and completed it. I emailed twice regarding it, because I also did not receive a confirmation email (although I saw it was complete on the website), and never received a response. Shipping was quick, as usual.

Great product and great purchase experience from PBFY!

Great

Excellent customer service.

Great customer service...I will be a returning customer!

We've been using these guys for years and they always deliver perfectly!

Kathy is the best!

I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.

Love this company. Fast shipping and very helpful if and issue ever arises.

Highly commendable!

Awesome product

Great product line-up. Super fast customer service response from a real person who is very helpful. Website can be a bit slow, but works.

Shipped quickly and accurately

You had just what I needed and the delivery was prompt. Keep it up

Fast delivery. Great product.

Super fast shipping!

i love it that samples are available. saw the samples and was able to make the right order. very satisfied!

These bags are junk. We order from you all the time, we have over 250 bags that the tin tie is either crooked or not centered. When we pull the tin tie off to try to correct it tears the bag. We deserve a refund!!!!!

All are great help, great representatives. I talked to Mike Pedroni sometimes because he is such a great soul, knows a lot and has helped me a lot. I would recommend a raise to your customer service people. Thank you very much for your help and great products.

Going to enjoy doing business with PBFY, simple and easy to do business. Thank You!

shipping is always faster than expected and products have are always quality

I like

Good bags - great prices, especially when there’s a sale. FAST FAST shipping. THANKS

Easy to buy easy to use

Excellent

Very good experience. I office girl caught that I order an unusual code from previous order, so she called me on the phone. We got that corrected right away, but...that made a price change...so she sent me a link & that also was corrected in a timely manor.

As always, fast and accurate.

The bags I ordered were the perfect size at a very good price! My original supplier could not get these bags any longer but now I think I've found my new supplier!

The bags arrived without “one-way” valve. Please explain. Thanks

I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.

Fast simple correct - good value! Well done!

The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.

Products are top quality, retail store grade. Shipping is always fast, service is excellent.

No discounts applied for 1st time buyer (5% discount) and shipping address improperly claimed was in an free shipping zone.

Shopping experience was fine. Unfortunately, we’re seeing about 15% of the bags are defective and unusable.

Wanted to use a coupon. Reached out to customer service and they directed me to Damon. He was extremely hard to get in touch with, and stopped answering emails. Claimed only one item was eligible for the coupon and I needed to do two separate purchases. Tried multiple times and did not work. Reached out to Damon again and received no response. Eventually gave up and purchased without discount as it became too frustrating. Customer service should be more helpful and responsive in assisting customers!!

Good morning, I am redacting my three star review and giving 5 stars due to the response given by the moderator. You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room. Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at t.me/normancoffee God bless and have a wonderful day. Best! -David

Very fast shipping!

Great service, quick shipping, and the bag are exactly what I wanted!

The service is always fast, accurate and shipped very quickly!!

Extremely fast shipping and friendly customer service; the reason we switched from SBD. And the bags are great. Thanks!

really like the quality of the bags and how fast they shipped.

Quality product Great service

Mostly good. One suggestion would be to have the bags wrapped in a plastic bag, that way if a box gets damaged in delivery, it is less likely to compromise the bags inside.

Great product and FAST shipping!

Excellent customer service from Kathy!

Great Job!

Thank you for the great service!

good

Knowledgeable staff, helping me decide on the best packaging. Very satisfied.

Great product. Very timely response!

The website is slow on , adjusting the balance and page loads need to be updated.

Baaaaahaaaa

I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Exactly what I needed

Great customer service.

Easy ordering, quality product, good shipping times.

Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you

Great bags and fair pricing.

I received the wrong order, which would normally be fine, I understand that things happen. However, I've reached out twice and still have not heard a response. I'm growing concerned I'm going to get stuck with the wrong item, all the while my business is dependent upon getting the correct item.

Thanks for all the kind, polite, patient help with a new customer. We are thankful and grateful.

Anthony helped me out and went above expectations to ensure everything went smoothly.

I was looking for a very specific bag and PBFY had it in stock. The shipment arrived quickly and I am very satisfied.

Great product quality and offerings.

Easy ordering, fast shipping!

👍

The customer service so far has been exceptional, which is one of the biggest reasons why I have chosen to buy from y'all as opposed to the other options out there. I understand that I am a small customer, so being attentively taken care of is the sort of practice that is going to ensure my loyalty as my business and purchases from you both grow larger.

Very fast shipping on my first purchase. We will definitely be back soon.

As long as you order online then it’s good. If you have to special order anything then it’s a really slow process if you are dealing with the west coast. If you can go through the Nashville it’s a little better.

We received you bags in a timely manner, to find out one of our employees ordered the wrong size. When we have decided on the right bag we will get back to you. Thank you, Gary McFarland

Quick and easy ordering. Came when expected. Bags work great for what I need them for.

Quick delivery! Great product every time!

Crazy fast shipping times!

Exactly the product I was looking for at a great price and the shipping was 2 days FASTER than anticipated!!

The sales person Lisa S. is fantastic to work with, she is very good at her job

Good online ordering experience, fast delivery. Good work sorting out a discount that wasn't properly applied to an order.

Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.

Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Fast, accurate

great customer service and help with my order. Prompt and professional

We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!

Great service and the speed of delivery was right on time. Thank you

So far really nice pods but I'm still trying to get my lids but I understand with the holidays everyone is busy.

Missing a case of block bottom matte bags. Spoke with a gentleman who was looking into it and would take care of it, but never heard back. Have reached out twice since then to have this taken care of and have not received a response back. This is a shame since I like the product. I will go elsewhere from now on, but fully expect this issue to be taken care of considering it is over $300 of product missing that I have not received.

Great Product, Quick Shipping!!

Product is great. The box was slit and nearly beaten to shreds when it arrived though and partially open.

Great stuff

Great service. Fast shipping.

Awsome- Thanks Mike P!

Great customer service with explaining their product and even shipping extra samples to show the difference between the bags. Great on following up and ensuring customer satisfaction.

Great product, customer service and quick delivery!