Russell H

Nov 09 2023

Kathy Stevens is absolutely phenomenal!!! Every time I need or want ANYTHING she has been the one to handle it and it has ALWAYS been handled ASAP and correctly... Her customer service is always fantastic and she makes everything go so smooth... I will not change companies for my business and she is the reason why.... Look no further than PBFY for your coffee bag needs and ask for Kathy Stevens..... She will not let you down!!!

Dani K

Sep 11 2023

We had a little hiccup with the order - but the customer service was ON IT! I got my package delivered and the products are high quality. Excellent! Thanks!

James P

Jul 27 2023

It would be nice if somewhere you announced the charges would show up as Tricorbraun and not PBFY. I almost blocked the transaction as fraudulent until I Googled the name. Also, I would like to receive a tracking number as well for my shipment.

Thomas T

Jun 25 2023

Coupon you keep sending applies to nothing i ever buy, tin ties overlooked on my usual items, customer service request not responded to, seperate purchase of ties cost me more shipping and had that gone through with original order that free shipping minimum would have been met.

Chris D

Jun 03 2023

Honest pricing - FAST DELIVERY!

Judy M

Apr 23 2023

Quality product Great service

Marco C

Feb 24 2023

Mostly good. One suggestion would be to have the bags wrapped in a plastic bag, that way if a box gets damaged in delivery, it is less likely to compromise the bags inside.

Staci W

Jan 27 2023

Great product and FAST shipping!

Megan M

Jan 20 2023

Excellent customer service from Kathy!

Rey L

Dec 07 2022

Great Job!

Aldo B

Sep 28 2022

Thank you for the great service!

Don G

Aug 20 2022


Julianna F

Aug 11 2022

Very good experience. I office girl caught that I order an unusual code from previous order, so she called me on the phone. We got that corrected right away, but...that made a price she sent me a link & that also was corrected in a timely manor.

John W

Jul 26 2022

As always, fast and accurate.

Joey H

Apr 11 2022


Alan S

Mar 26 2022

Excellent customer service.

Sheila B

Mar 13 2022

Great customer service...I will be a returning customer!

Terri K

Feb 26 2022

We've been using these guys for years and they always deliver perfectly!


Gregg P

Jan 20 2022

Kathy is the best!

Amber D

Jan 03 2022

I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.

David T

Dec 13 2021

Love this company. Fast shipping and very helpful if and issue ever arises.

Mark Harrison

Dec 04 2021

Highly commendable!

Rodolfo V

Nov 24 2021

Awesome product

James W

Oct 25 2021

Great product line-up. Super fast customer service response from a real person who is very helpful. Website can be a bit slow, but works.

Benjamin S

Oct 10 2021

Shipped quickly and accurately

William F

Sep 28 2023


Jullie L

Sep 10 2023

As expected. Everything was great. Love these bags.

jason c

Jul 26 2023

Quality product, great cost and efficient delivery times.

Matt K

Jun 22 2023

Was unable to get my tax exemption applied. Charged for tax when they stated my exemption was in effect. Tax is still currently being applied to purchases and very slow response from support.

Whitni H

May 29 2023

I wish I could give this specific experience a zero. Normally I do not have issues but this time I ordered , paid, and my order processed for 9 days. I emailed , no response. I called and they initially said they did not even see the order number I gave. After further investigation they found my order “locked “ online. They were unsure why; but because they found it they completed it. However it would have been nice if they rushed shipping as I had already waiting 9 days. Plus it’s a holiday weekend so it’s going to take 6 days to ship. Very disappointed.

Derrick G

Mar 11 2023

Very fast shipping on my first purchase. We will definitely be back soon.

Benjamin A

Feb 18 2023

As long as you order online then it’s good. If you have to special order anything then it’s a really slow process if you are dealing with the west coast. If you can go through the Nashville it’s a little better.

Gary M

Jan 24 2023

We received you bags in a timely manner, to find out one of our employees ordered the wrong size. When we have decided on the right bag we will get back to you. Thank you, Gary McFarland

Noreen S

Jan 18 2023

Quick and easy ordering. Came when expected. Bags work great for what I need them for.

Bronte L

Nov 17 2022

Quick delivery! Great product every time!

Jimmy T

Sep 23 2022

Crazy fast shipping times!


Aug 17 2022



Aug 09 2022

Knowledgeable staff, helping me decide on the best packaging. Very satisfied.

David B

May 30 2022

Great product. Very timely response!

Eric B

Apr 10 2022

The bags I ordered were the perfect size at a very good price! My original supplier could not get these bags any longer but now I think I've found my new supplier!

Francisco D

Mar 22 2022

The bags arrived without “one-way” valve. Please explain. Thanks

Richard S

Mar 11 2022

I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Robert R

Feb 21 2022

Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.

campbell c

Jan 18 2022

Fast simple correct - good value! Well done!

Emily L

Dec 21 2021

The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.

Doug F

Dec 10 2021

Products are top quality, retail store grade. Shipping is always fast, service is excellent.

Eric S

Nov 27 2021

No discounts applied for 1st time buyer (5% discount) and shipping address improperly claimed was in an free shipping zone.

Justin S

Nov 17 2021

Shopping experience was fine. Unfortunately, we’re seeing about 15% of the bags are defective and unusable.

Jessica C

Oct 25 2021

Wanted to use a coupon. Reached out to customer service and they directed me to Damon. He was extremely hard to get in touch with, and stopped answering emails. Claimed only one item was eligible for the coupon and I needed to do two separate purchases. Tried multiple times and did not work. Reached out to Damon again and received no response. Eventually gave up and purchased without discount as it became too frustrating. Customer service should be more helpful and responsive in assisting customers!!

David Beachboard

Oct 07 2021

Good morning, I am redacting my three star review and giving 5 stars due to the response given by the moderator. You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room. Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at God bless and have a wonderful day. Best! -David

Virginia B

Sep 28 2023

Prompt service. Perfect sizes. Good prices. And always helpful customer service.

Tal F

Aug 17 2023

The products are great, but ever since Tricor Braun implemented their software, I have to call PBFY if I want my order to actually be processed and ship. Please fix this.

Jesse C

Jul 04 2023

Lead times drastically different than usual. No tracking info sent. Overall, might have to find a different provider.

Dan D

Jun 13 2023

Product as described, processing was fast, shipment arrived safely and intact!

Charlie W

May 08 2023


Mario V

Mar 09 2023

Great experience and orders always arrive in timely manner.

Loretta G

Feb 10 2023


Rex G

Jan 22 2023

Excellent customer service

Michael M

Jan 17 2023

Damon responded to our original request very quickly.

meghana v

Nov 09 2022

We Loved the customer service, very prompt reply. One of the package was missing they delivered it with in 2day without no extra shipping charges. Very easy to contact them. Keep your number handy.

Trenton Y

Sep 22 2022

My sales rep has not been responsive to product inquiries. I received the wrong product and reached out to my sales rep and he has not been responsive in correcting the situation.

Joseph M

Aug 17 2022

Exactly the product I was looking for at a great price and the shipping was 2 days FASTER than anticipated!!

John W

Aug 05 2022

The sales person Lisa S. is fantastic to work with, she is very good at her job

Natalie W

May 20 2022

Love these reseal stickers! Great hold.

Rafael D

Apr 06 2022

The website is slow on , adjusting the balance and page loads need to be updated.

Jamie B

Mar 20 2022


Denvil B

Mar 01 2022

I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Matt F

Feb 08 2022

Exactly what I needed

Tuesday E

Jan 07 2022

Great customer service.

Diane B

Dec 20 2021

Easy ordering, quality product, good shipping times.

Candace C

Dec 07 2021

Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you

Jeremy W

Nov 24 2021

Great bags and fair pricing.

Maria B

Nov 15 2021

I received the wrong order, which would normally be fine, I understand that things happen. However, I've reached out twice and still have not heard a response. I'm growing concerned I'm going to get stuck with the wrong item, all the while my business is dependent upon getting the correct item.

Laura M

Oct 20 2021

Thanks for all the kind, polite, patient help with a new customer. We are thankful and grateful.

Christine A

Oct 06 2021

Anthony helped me out and went above expectations to ensure everything went smoothly.

Robert Y

Sep 19 2023

Transactions have gone very smoothly. Shipping is fast! Kathy Stevens has been a pleasure to work with.

Christine W

Aug 02 2023

This is difficult to rate- bags are very good, and communication was excellent with PBFY. But they used Fed Ex for shipping, & it was the worst shipping experience I’ve had in 10 years of running our business. Order was a week late, no one warned us so I was expecting them in time to deliver coffee to our clients. I ended up having to track it down, frantically, & pick it up myself. Fed Ex is awful- they need to quit relying on automation & robot customer service.

Larry D

Jun 26 2023

This review is for the online shopping and purchasing of coffee bags. The website navigation was easy enough, but one thing that would help is to add a filter for the size of the bags. For example, a filter that would list all ounce options for standup bags such as 4, 8, 12, 16, etc. This way you could quickly view only the options for the desired bag size. The check out process was easy and the email notification that followed was great.

Keri L

Jun 04 2023

The product I ordered was out of stock. Customer service was exceptionally helpful in retrofitting another product to meet my needs. Only downside is that the product I received does not accommodate my current labeling.

carina d

Apr 27 2023

All are great help, great representatives. I talked to Mike Pedroni sometimes because he is such a great soul, knows a lot and has helped me a lot. I would recommend a raise to your customer service people. Thank you very much for your help and great products.

Frank S

Mar 02 2023

Going to enjoy doing business with PBFY, simple and easy to do business. Thank You!

Danielle R

Jan 28 2023

shipping is always faster than expected and products have are always quality

Juliano D

Jan 21 2023

I like

Sean V

Dec 11 2022

Good bags - great prices, especially when there’s a sale. FAST FAST shipping. THANKS

John L

Oct 21 2022

Easy to buy easy to use

Gilbert T

Sep 08 2022

Solid Bags. Solid Price


Aug 17 2022

A little annoying. I kept receiving a notice that my order was still sitting in my cart, although I had already paid for and completed it. I emailed twice regarding it, because I also did not receive a confirmation email (although I saw it was complete on the website), and never received a response. Shipping was quick, as usual.

Tyler A

Jul 26 2022

Great product and great purchase experience from PBFY!

Scott O

Apr 22 2022

Good online ordering experience, fast delivery. Good work sorting out a discount that wasn't properly applied to an order.

Karla G

Mar 28 2022

Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.

Janie H

Mar 17 2022

Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

Mike T

Feb 28 2022

On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Brian B

Jan 27 2022

Fast, accurate

Susan Zink

Jan 04 2022

great customer service and help with my order. Prompt and professional

Giuseppe B

Dec 14 2021

We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!

Justin H

Dec 07 2021

Great service and the speed of delivery was right on time. Thank you

Elbert B

Nov 24 2021

So far really nice pods but I'm still trying to get my lids but I understand with the holidays everyone is busy.

Morgan G

Oct 26 2021

Missing a case of block bottom matte bags. Spoke with a gentleman who was looking into it and would take care of it, but never heard back. Have reached out twice since then to have this taken care of and have not received a response back. This is a shame since I like the product. I will go elsewhere from now on, but fully expect this issue to be taken care of considering it is over $300 of product missing that I have not received.

Gary C

Oct 13 2021

Great Product, Quick Shipping!!

Aaron P

Oct 06 2021

Product is great. The box was slit and nearly beaten to shreds when it arrived though and partially open.