PBFY is new packaging supplier for my business, and the packaging was faulty. While they responded quickly and professionally my reputation was scarred with 'leaky' packages of salsa on my accounts shelves. I'm still reeling from this. I hope to have better results with lot of packaging and will improve the rating score at a later date. Butch Craft Western Spirit Salsa Co Denver, CO
The best packaging company, quick service, my packaging arrived sooner than expected. Spoke with one of their staff and she was courteous and professional, she even offered to take my order on the phone. Love this company, will definitely order from them again.
Great customer service, excellent product! Arrived swiftly and put together as asked for (valve placement)
Exactly correct order beautifully wrapped and packaged with very speedy delivery
The bags are a bit thicker than needed. They also lack 1/4 inch at the top for easier sealing (the coffee beans burst out so it’s fiddly for the packer). They are also a bit wide so if this could be adjusted they would pack better. The bio valve is a bit low so our labels barely fit (although the last batch the cables were higher and it was much better!). There are often pieces of plastic, clear film on the bags at the bottom...seems like static cling and then it gets clingie all everywhere! The bundles with rubber bands are not necessary. If packed snuggly they just get in the way and create waste. Thanks! I needed to pass this info over. Love the east coast location and the nice price and the fast service. And they work! Which is a miracle in itself. They are good looking too.
Bags are great and shipping was fantastic
Great product, quick shipping, and wonderful customer service! Thanks!
Thanks for the good service. Ordered online. No issues...order was correct and on time.
PBFY does an excellent job of not only providing great products at a very competitive price, they also have top notch customer service! I love our whole bean coffee packaging! I plan on using PBFY for as much as I can!
I am a returning customer and PBFY service levels and shipping response times have always been better than most. Great ordering experience, I recommend!
Great sales rep and customer service
I was lucky enough to run into you guys in Boston at the SCA Conference. You guys rock!
Very good customer service. Fast and reliable.
Easy to order. Easy to talk to someone when you need help. PBFY made it happen. Perfect.
Quick and easy!
Excellent 4oz and 8oz bags. The material is solid and the degassing valve securely in place with the proper hole punctured on the bag. Ordering online was easy and straightforward. Will order again but this time with some hot stamping. Leveling up!
Great bags and reliable service!
it was good
Arrived on time and product arrived as advertised.
Great quality and quick delivery!
Easy ordering, great selection
Fast delivery , clean packages. Wish they were heat sealable but getting the job down regardless.
Product good! Fast turn around
I am a very satisfied customer. The order was fulfilled and I received my pouches in less than a week.
Delivered on time, great variation of products and easy to navigate through website.
Excellent quality, and service, and fast shipping. best price on the internet. highly recommended.
Easy shopping process.
I am a coffee roaster and ordered 12 oz black matte stand up pouches. With 12 oz of standard beans the bag seemed empty. I then ordered samples of the 8oz bag and they are too small to fit 12 oz of coffee. I am happy with the bags and the material but I think there should be an 10 oz option. as selling coffee in 12 oz bags is very common now and that seems like it would suit 12oz of standard coffee the best. I understand the density and bean size will impact which bag is best, but regardless of the bean, 4 oz is too big a jump when looking for the proper sized bag.
Fast, items are described and great follow up. Thumbs up
Awesome customer service and products. The order shipped quickly and was exactly what we were looking for.
Use for our microgreens and the product and service has been amazing and we’ve gotten so many compliments. Love!
Great product and great service! We have a dog supplement business and these are the only bags we use for all of our products! We never have any issues!
every thing was as ordered and arrived very fast!
Had a great experience at PBFY. Their selection is amazing and their prices are good. I will be purchasing my bags from them from now on.
It was amazing.
It was very easy to work with the team and to order from the website. Great customer service.
It was easy to choose the bags pics and dimensions were available. Shipping was hassle free
Very nice and good quality
Delivery was on time.
Delivery was quick. Description accurate.
The bags we ordered were perfect for our coffee and they were shipped very quickly. No complaints.
Good product fast delivery
Good website, easy to navigate and excellent product.
I placed the order with the automated system and it worked perfectly. Thank you!
Samples were helpful to see and feel the product before buying a thousand. Good quality and affordable
Very happy with the product. Very happy with the fast shipping. Very happy with the customer service rep that answered my questions on the phone. Was nice to be able to call a company and speak with a real person. Have become a customer for life. We are in the process of changing over all of our brands to your packaging.
Very fast shipping and good quality bags. Will definitely be ordering again for future needs
Everything was as ordered. Many thanks to my account person, George Britt, who made everything easy to understand.
Easy to order, fast shipping, accuarate, great quality. A++++
Great products, easy checkout, fast shipping!
Great quality product with fast delivery time. Excellent service and satisfaction. Thank you. John Sotelo Symbys Logistics Eureka Ca 95501 Logistics@symbys.com
The bags are perfect and shipped fast. No complaints!
Great company to work with & I will be ordering more!
Ordering online is easy…. Website is well organized. However dealing with your customer service department for special order is a nightmare! It will be nice and efficient is someone can actually call and give a personal service.
Outstanding service and products, great support too !
Great support and I received the order sooner than expected
Very easy to order. I am very pleased with the quality of the bags. Bags are strong and thick to keep my spice fresh. perfect size. Love the professional look.
PFY has greta products & easy online ordering with fast shipments.
Product was great and came quickly. Thank you.
Way better than our previous bag suppliers. Quality great and delivered in timely fashion.
Easy browsing, fast shipping, and quality products.
I am extremely pleased with the pouches I received. Great customer service, and I love that they will send you free samples before you purchase. I will definitely be ordering more through PBFY.
Easy to navigate.
Great bags, good prices.
Always good quality bags.
The packaging is perfect for my product! So glad to finally find the perfect container that reflects the values of my company.
site was easy to use and navigate, products are as good as expected, and shipped quickly. I had trouble finding the tracking info, but that was likely due to user error on my part.. I then received a call from my sales guy Mike. He was incredibly informative and easy to talk to. I look forward to working with you moving forward
I really appreciated being able to request free samples in the mail so I could make sure I was choosing a product that would work for me!
Great selection. Just a technical issue where I'm unable to reset my password. The reset link uses email.pbfy.com and the domain does not resolve.
Products came quickly and as expected - thanks so much!!
Great product, fast shipping, easy to order!
The bags I got are great! We use them for bagging our fresh roasted coffee and we pull a vacuum on the one way valve and as long as you've heat sealed the top it holds. My only gripe is that the zipper seal does allow air into the bag but that's not a deal breaker. Will definitely be purchasing more bags from pbfy. Looking at getting the 5lb version next. I do wish more bag types were available in the kraft white as it works great for our stamping methods.
I have ordered several items over the past few years from PBFY and have always had a positive experience!
Great quality packaging at a good price and timely delivery. Very impressed.
Had issues with our online account, so I had to order by the phone. It was very easy, and the rep made sure to verify every item we ordered based off of previous orders, which was helpful and greatly appreciated.
Waiting to hear back from someone regarding labels
Excellent service but need to improve on communication.
Good price. Shipping cost is only downside to purchase. I have bought from Amazon & always get free shipping.
Great service, product received as advertised
great bags, choices, customer service and pricing. love the fully compostable ones, since many customers require this.
You guys are great!
I love the compostable bag I buy from you guys! Comes quickly too!
It was perfect site for our need, and generous size.! We are happy for the purchase and definitely going to re-order more.!
The bags were great quality! They were shipped right away.
Fast, friendly, and high quality!
I knew what we needed and was able to find it on the website and order it easily.
Have had issues with sales staff not returning calls or emails in the past. Hope that will change with the new rep we have been assigned
Excellent selection with great prices