Kathy Stevens is absolutely phenomenal!!! Every time I need or want ANYTHING she has been the one to handle it and it has ALWAYS been handled ASAP and correctly... Her customer service is always fantastic and she makes everything go so smooth... I will not change companies for my business and she is the reason why.... Look no further than PBFY for your coffee bag needs and ask for Kathy Stevens..... She will not let you down!!!
We had a little hiccup with the order - but the customer service was ON IT! I got my package delivered and the products are high quality. Excellent! Thanks!
It would be nice if somewhere you announced the charges would show up as Tricorbraun and not PBFY. I almost blocked the transaction as fraudulent until I Googled the name. Also, I would like to receive a tracking number as well for my shipment.
Coupon you keep sending applies to nothing i ever buy, tin ties overlooked on my usual items, customer service request not responded to, seperate purchase of ties cost me more shipping and had that gone through with original order that free shipping minimum would have been met.
Honest pricing - FAST DELIVERY!
Quality product Great service
Mostly good. One suggestion would be to have the bags wrapped in a plastic bag, that way if a box gets damaged in delivery, it is less likely to compromise the bags inside.
Great product and FAST shipping!
Excellent customer service from Kathy!
Thank you for the great service!
Very good experience. I office girl caught that I order an unusual code from previous order, so she called me on the phone. We got that corrected right away, but...that made a price change...so she sent me a link & that also was corrected in a timely manor.
As always, fast and accurate.
Excellent customer service.
Great customer service...I will be a returning customer!
Kathy is the best!
I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.
Love this company. Fast shipping and very helpful if and issue ever arises.
Great product line-up. Super fast customer service response from a real person who is very helpful. Website can be a bit slow, but works.
Shipped quickly and accurately
As expected. Everything was great. Love these bags.
Quality product, great cost and efficient delivery times.
Was unable to get my tax exemption applied. Charged for tax when they stated my exemption was in effect. Tax is still currently being applied to purchases and very slow response from support.
I wish I could give this specific experience a zero. Normally I do not have issues but this time I ordered , paid, and my order processed for 9 days. I emailed , no response. I called and they initially said they did not even see the order number I gave. After further investigation they found my order “locked “ online. They were unsure why; but because they found it they completed it. However it would have been nice if they rushed shipping as I had already waiting 9 days. Plus it’s a holiday weekend so it’s going to take 6 days to ship. Very disappointed.
Very fast shipping on my first purchase. We will definitely be back soon.
As long as you order online then it’s good. If you have to special order anything then it’s a really slow process if you are dealing with the west coast. If you can go through the Nashville it’s a little better.
We received you bags in a timely manner, to find out one of our employees ordered the wrong size. When we have decided on the right bag we will get back to you. Thank you, Gary McFarland
Quick and easy ordering. Came when expected. Bags work great for what I need them for.
Quick delivery! Great product every time!
Crazy fast shipping times!
Knowledgeable staff, helping me decide on the best packaging. Very satisfied.
Great product. Very timely response!
The bags I ordered were the perfect size at a very good price! My original supplier could not get these bags any longer but now I think I've found my new supplier!
The bags arrived without “one-way” valve. Please explain. Thanks
I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.
Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.
Fast simple correct - good value! Well done!
The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.
Products are top quality, retail store grade. Shipping is always fast, service is excellent.
No discounts applied for 1st time buyer (5% discount) and shipping address improperly claimed was in an free shipping zone.
Shopping experience was fine. Unfortunately, we’re seeing about 15% of the bags are defective and unusable.
Wanted to use a coupon. Reached out to customer service and they directed me to Damon. He was extremely hard to get in touch with, and stopped answering emails. Claimed only one item was eligible for the coupon and I needed to do two separate purchases. Tried multiple times and did not work. Reached out to Damon again and received no response. Eventually gave up and purchased without discount as it became too frustrating. Customer service should be more helpful and responsive in assisting customers!!
Good morning, I am redacting my three star review and giving 5 stars due to the response given by the moderator. You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room. Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at t.me/normancoffee God bless and have a wonderful day. Best! -David
Prompt service. Perfect sizes. Good prices. And always helpful customer service.
The products are great, but ever since Tricor Braun implemented their software, I have to call PBFY if I want my order to actually be processed and ship. Please fix this.
Lead times drastically different than usual. No tracking info sent. Overall, might have to find a different provider.
Product as described, processing was fast, shipment arrived safely and intact!
Great experience and orders always arrive in timely manner.
Excellent customer service
Damon responded to our original request very quickly.
We Loved the customer service, very prompt reply. One of the package was missing they delivered it with in 2day without no extra shipping charges. Very easy to contact them. Keep your number handy.
My sales rep has not been responsive to product inquiries. I received the wrong product and reached out to my sales rep and he has not been responsive in correcting the situation.
Exactly the product I was looking for at a great price and the shipping was 2 days FASTER than anticipated!!
The sales person Lisa S. is fantastic to work with, she is very good at her job
Love these reseal stickers! Great hold.
The website is slow on , adjusting the balance and page loads need to be updated.
I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you
Exactly what I needed
Great customer service.
Easy ordering, quality product, good shipping times.
Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you
Great bags and fair pricing.
I received the wrong order, which would normally be fine, I understand that things happen. However, I've reached out twice and still have not heard a response. I'm growing concerned I'm going to get stuck with the wrong item, all the while my business is dependent upon getting the correct item.
Thanks for all the kind, polite, patient help with a new customer. We are thankful and grateful.
Anthony helped me out and went above expectations to ensure everything went smoothly.
Transactions have gone very smoothly. Shipping is fast! Kathy Stevens has been a pleasure to work with.
This is difficult to rate- bags are very good, and communication was excellent with PBFY. But they used Fed Ex for shipping, & it was the worst shipping experience I’ve had in 10 years of running our business. Order was a week late, no one warned us so I was expecting them in time to deliver coffee to our clients. I ended up having to track it down, frantically, & pick it up myself. Fed Ex is awful- they need to quit relying on automation & robot customer service.
This review is for the online shopping and purchasing of coffee bags. The website navigation was easy enough, but one thing that would help is to add a filter for the size of the bags. For example, a filter that would list all ounce options for standup bags such as 4, 8, 12, 16, etc. This way you could quickly view only the options for the desired bag size. The check out process was easy and the email notification that followed was great.
The product I ordered was out of stock. Customer service was exceptionally helpful in retrofitting another product to meet my needs. Only downside is that the product I received does not accommodate my current labeling.
All are great help, great representatives. I talked to Mike Pedroni sometimes because he is such a great soul, knows a lot and has helped me a lot. I would recommend a raise to your customer service people. Thank you very much for your help and great products.
Going to enjoy doing business with PBFY, simple and easy to do business. Thank You!
shipping is always faster than expected and products have are always quality
Good bags - great prices, especially when there’s a sale. FAST FAST shipping. THANKS
Easy to buy easy to use
Solid Bags. Solid Price
A little annoying. I kept receiving a notice that my order was still sitting in my cart, although I had already paid for and completed it. I emailed twice regarding it, because I also did not receive a confirmation email (although I saw it was complete on the website), and never received a response. Shipping was quick, as usual.
Great product and great purchase experience from PBFY!
Good online ordering experience, fast delivery. Good work sorting out a discount that wasn't properly applied to an order.
Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.
Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.
On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.
great customer service and help with my order. Prompt and professional
We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!
Great service and the speed of delivery was right on time. Thank you
So far really nice pods but I'm still trying to get my lids but I understand with the holidays everyone is busy.
Missing a case of block bottom matte bags. Spoke with a gentleman who was looking into it and would take care of it, but never heard back. Have reached out twice since then to have this taken care of and have not received a response back. This is a shame since I like the product. I will go elsewhere from now on, but fully expect this issue to be taken care of considering it is over $300 of product missing that I have not received.
Great Product, Quick Shipping!!
Product is great. The box was slit and nearly beaten to shreds when it arrived though and partially open.