Your company always answers calls with a person who is patient, knowledgeable and displays great customer service skills.
Staff explained the need to replace our base unit, when we would get the new one, and a little about the installation process. The message was thoughtful, clear, and well-presented.
Great customer service
Works very well
Very polite. Sent me the info I needed promptly
Signing up was so easy. We received & installed within a week. Hopefully we will not use your service but we now have peace of mind. That’s more than worth the yearly cost.
We're very happy with the level of service we received.
My father seems to be happy with the Medical Alert . A true comfort with him . Thank you
Very knowledgeable and professional staff
Kept getting low battery messages, called and they are sending new unit to replace.
Brian was fantastic. He responded to our request for service promptly and was extremely helpful in setting the system up. I feel confident that my loved one will receive exceptional service if he ever needs it
Medical Care Alert customer service helped us test our new system. They were friendly and explained how the test worked so we would know what to expect.
With wonderful help and assistance, Debbie made sure that my mom was taken care of!
Easy to set up. So far haven't had to use it.
Mom loves it but ribbon for necklace is too thick and bulky.
It will take me some time to get used to it
Very nice on the phone, Came on time with no trouble setting up.
I needed a system right away and I was treated with respect and I felt the person I was talking to was trustworthy. Unfortunately, it hasn't arrived yet because of delays in shipping with USPS. But that can't be helped.
Everyone was very helpful
Very kind, courteous and always helpful when asking questions.
works great, talk right into the device
Polite and helpful
This was a great experience with this company. They were always quick and professional to respond to emergencies.
always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane
Our unit was installed immediately and we felt relief having it installed.
Customer service was great! I received an email reminding me the annual payment was coming up and the CC on file was xxxx and I immediately called to update my credit card information to a different card and all was taken care of right over the phone and a confirmation email was sent to me. I felt very comfortable, confidant and secure speaking with the representative. Carrie
Very easy setup with clear instructions
The process was mostly smooth, easy and simple. The unit took only a few days to arrive. Setting up the unit and testing it was easy and well explained. My only concern is the payment options noted on the site are different than what is offered when you call. Monthly option not being available to new customers should be in bold and explained better. I may have missed it and if so, that says it should stick out that only quarterly and yearly payment options are available for first timers. The customer service call also dropped twice.. First time I called and was put on hold the call dropped. Then while we were chatting the call dropped again. Probably not a good sign for an emergency service. Overall though the experience has been good. Thank you.
Very friendly person helped me pay my bill with credit card! Thanks, Ginger
My questions are always answered in a very informative manner.
Everyone we have talked to has been so helpful. The only negative was the amount of errors in the information that was recorded, especially in the home phone number. Getting issues resolved however was very easy.
Your customer support is always outstanding!
Customer service is top notch!
Thanks! You were wonderful.
It was an ok exchange. They didn’t ask any questions about why I wanted to return the equipment. I felt like they should have asked. It seemed they only cared about the business side of it
Explained my options and satisfied my problem....thanks so much!
Brian was very knowledgeable about his product, he was patient to answer all my questions and had pointed out features that I had not thought to consider. I basically do not like salesman, but I am sure I would have a better assessment if all were as considerate as Brian.
seem to be ok i have not had to use it as yet and thats a good thing
My sisters and I got this for my mother as she has Dementia and is over 80 years old. She was also staring to fall a bit. We got her the necklace so she could wear it outside. However, she never used it nor did she ever wear the necklace. However, the few times I had to call the call center, everyone was always very nice and helpful.
Very helpful and professional.
I did not speak with anyone, only updated account info.
Thank you Medical Care Alert for giving us peace of mind with our mom. You helped us so many times, with both our parents.
It was easy quick very good communication I'm glad I joined Medical Care alert thank you
My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!
Happy to have this system for my mom!
always there when we call
The service from the representative (Brian) was OUTSTANDING!! There was no "over selling" or push....just the information and recommendations based on my personal situation. He was professional and a pleasure to deal with.
So far this has been a very positive experience. Great support, literature, and hardware.
My experience was very satisfactory.
t`s too soon.
much too brief for a review
your customer service was very good, thank you
My situation was handled in good time.
The staff was very helpful in helping my granddaughter get this unit set up for us.
I have been feeling very safe with my med alert. I wear it morning to night and the few timesI have had to use it, the response was immediate. I am telling evey one I know and all my doctors that this is the best. Thank you. Carol dietrick
Very helpful in talking me through set up, sent out a part that needed replacement, and when I called to order, rep was very helpful in guiding me in the right system I needed.
Medical Care Alert has always been helpful and courteous. Everything was always explained to us well.
Protecting our loved ones is top priority. There are not enough kind words to express my gratitude and satisfaction with Medical Care Alert. We made the very tragic mistake of misunderstanding and purchased Medical Alert. Their product is substandard and never recognized falls. My very elderly mom won’t go anywhere without wearing it. All of her falls have been detected, ambulances have been dispatched and they are available 24 hours a day. The costumers service is excellent:a always pleasant, helpful and well trained. Our family is very grateful to subscribe to this service.
Can’t read it at this time as one of the phone wires was broken and I have not been able to use it and I’m waiting for a replacement
Professional and kind
Except for the phone tag we played to get connected, I would say that the experience was extremely easy. All my questions were answered with respect and the process to start the system was very easy.
Fast and easy transaction when I had to close my account. Thank you for your service you are the BEST.
Please let me know when I can expect my account to be credited for returned, unopened product. Thanks.
The responses are immediate and informative. I've been in contact twice and found both times very helpful.
This person was very courteous and I hope I helped her.
I have recommended MCA to several people. Though my mother is no longer in need of the device, I felt she was safer for wearing it. The fall protection is worth the piece of mind.
It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.
The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.
it was great. they do good work and help you.
I'm 74 yrs ole man, just got my first SMART phone and can't understand how to use it. So, when my wife got her new Medical Care Alert, I tried and tried to install the tracking applications and FAILED, so I'll called for HELP myself. Fortunately, the Med Alert person had a TON of patients and slowly but surely, step by step, helped me load the Application and get signed.....THANKS MCA, I don't think my simple little mind could have done it without you!!
We were very plesaed with the responsiveness.
Very personal, friendly and answered all my question.
Bryan was very friendly and helpful answering all of my questions He was not pushy and gave us time to consider our purchase. I appreciate his time and I appreciate this product! The video and instructions were thorough and easy to understand. My 85 year old mother was able to set up the Ultra device by herself. Thank you Medical Care Alert!
Customer service is excellent. All the people I’ve spoken with seem to truly care about providing the best service possible.
So far my experience has been great!
Awesome all around
My Mom lives out on a ranch & it seems to work in most places in the house but does not reach very far outside of the house - not as far as was advertised but it will be better than not having any fall alert.
My experience was a good one, All was taken care of and The Representative was Very Courteous and Professional.
My only complaint is after paying for 2 day shipping, delivery took 5 days....not good.
Never had a problem with the company and the reps we spoke to were very nice and helpful.
Good service so far, but we’re not installed yet. Still awaiting delivery of the system.
so far everything is fine.
I spoke with a rep to update some account information. They were very professional, caring and helpful
This system is great. It is very light weight. I usually put in in the charger durung dinner and then put it on again. It charges very quickly!
I did and it does not show
Very pleased with the service provided.
Excellent service. Returned unit. Now waiting for refund. My husband died.
Always very pleasant and helpful when dealing with you.