Lori P

May 21, 2021

The process was mostly smooth, easy and simple. The unit took only a few days to arrive. Setting up the unit and testing it was easy and well explained. My only concern is the payment options noted on the site are different than what is offered when you call. Monthly option not being available to new customers should be in bold and explained better. I may have missed it and if so, that says it should stick out that only quarterly and yearly payment options are available for first timers. The customer service call also dropped twice.. First time I called and was put on hold the call dropped. Then while we were chatting the call dropped again. Probably not a good sign for an emergency service. Overall though the experience has been good. Thank you.

Ginger B

May 07, 2021

Very friendly person helped me pay my bill with credit card! Thanks, Ginger

Pamela J

Apr 11, 2021

My questions are always answered in a very informative manner.

Helen O

Mar 28, 2021

Everyone we have talked to has been so helpful. The only negative was the amount of errors in the information that was recorded, especially in the home phone number. Getting issues resolved however was very easy.

Anne E

Feb 26, 2021

Positive experience

Sandy U

Feb 24, 2021

Your customer support is always outstanding!

Megan M

Feb 15, 2021

Customer service is top notch!

Stefanie M

Feb 04, 2021

Thanks! You were wonderful.

Renee B

Jan 25, 2021

It was an ok exchange. They didn’t ask any questions about why I wanted to return the equipment. I felt like they should have asked. It seemed they only cared about the business side of it

Terese K

Jan 18, 2021

Explained my options and satisfied my problem....thanks so much!

Lonnie U

Jan 07, 2021

Brian was very knowledgeable about his product, he was patient to answer all my questions and had pointed out features that I had not thought to consider. I basically do not like salesman, but I am sure I would have a better assessment if all were as considerate as Brian.

Robert M

Jan 04, 2021

seem to be ok i have not had to use it as yet and thats a good thing

Maime W

Dec 29, 2020

My sisters and I got this for my mother as she has Dementia and is over 80 years old. She was also staring to fall a bit. We got her the necklace so she could wear it outside. However, she never used it nor did she ever wear the necklace. However, the few times I had to call the call center, everyone was always very nice and helpful.


Dec 22, 2020

Very helpful and professional.

Sharon B

Dec 09, 2020

Very Helpful

Merilyn T

Dec 01, 2020

I did not speak with anyone, only updated account info.

Dora T

Nov 16, 2020

Thank you Medical Care Alert for giving us peace of mind with our mom. You helped us so many times, with both our parents.

Bernadette P

Oct 30, 2020

It was easy quick very good communication I'm glad I joined Medical Care alert thank you

Ann G

Oct 23, 2020

My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!

Doris C

Oct 06, 2020

Happy to have this system for my mom!

Janet A

Oct 02, 2020

always there when we call


Sep 24, 2020

Lori is a pleasure to work with. Very congenial

William G

Sep 15, 2020

I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.

Norma J

Aug 29, 2020

Great so d Far

Gail L

Aug 15, 2020

Very efficient and timely. Well done

Ann M

May 20, 2021

much too brief for a review

Larry A

May 06, 2021

your customer service was very good, thank you

Mark G

Apr 08, 2021

My situation was handled in good time.


Mar 18, 2021

The staff was very helpful in helping my granddaughter get this unit set up for us.

Carol E

Feb 26, 2021

I have been feeling very safe with my med alert. I wear it morning to night and the few timesI have had to use it, the response was immediate. I am telling evey one I know and all my doctors that this is the best. Thank you. Carol dietrick

Laura F

Feb 19, 2021

Very helpful in talking me through set up, sent out a part that needed replacement, and when I called to order, rep was very helpful in guiding me in the right system I needed.

Katherine S

Feb 11, 2021

Medical Care Alert has always been helpful and courteous. Everything was always explained to us well.

Judy O

Feb 03, 2021


Melody M

Jan 21, 2021

Protecting our loved ones is top priority. There are not enough kind words to express my gratitude and satisfaction with Medical Care Alert. We made the very tragic mistake of misunderstanding and purchased Medical Alert. Their product is substandard and never recognized falls. My very elderly mom won’t go anywhere without wearing it. All of her falls have been detected, ambulances have been dispatched and they are available 24 hours a day. The costumers service is excellent:a always pleasant, helpful and well trained. Our family is very grateful to subscribe to this service.

Gisele L

Jan 13, 2021

Can’t read it at this time as one of the phone wires was broken and I have not been able to use it and I’m waiting for a replacement

Alice A

Jan 06, 2021

Professional and kind

David S

Jan 04, 2021


Kari K

Dec 29, 2020

Except for the phone tag we played to get connected, I would say that the experience was extremely easy. All my questions were answered with respect and the process to start the system was very easy.

Pauline T

Dec 18, 2020

Fast and easy transaction when I had to close my account. Thank you for your service you are the BEST.

Cheryl S

Dec 03, 2020

Please let me know when I can expect my account to be credited for returned, unopened product. Thanks.

Helen V

Dec 01, 2020

The responses are immediate and informative. I've been in contact twice and found both times very helpful.

Pamela H

Nov 11, 2020

This person was very courteous and I hope I helped her.

Elizabeth L

Oct 28, 2020

I have recommended MCA to several people. Though my mother is no longer in need of the device, I felt she was safer for wearing it. The fall protection is worth the piece of mind.

Gwendolyn R

Oct 19, 2020

It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.

Lisa A

Oct 06, 2020

Great service!

Janet C

Oct 02, 2020

The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.

Mitchell T

Sep 24, 2020

Your representative was professional, knowledgeable, courteous and very helpful.

Corey C

Sep 09, 2020

Thanks for all your help, every senior adult need to get one.

Joyce M

Aug 27, 2020

I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call. So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.

Patricia P

Aug 14, 2020

Totally satisfied.

Patricia A

May 12, 2021

Very personal, friendly and answered all my question.

Sharon Y

Apr 26, 2021

Bryan was very friendly and helpful answering all of my questions He was not pushy and gave us time to consider our purchase. I appreciate his time and I appreciate this product! The video and instructions were thorough and easy to understand. My 85 year old mother was able to set up the Ultra device by herself. Thank you Medical Care Alert!

Billie A

Apr 05, 2021

Customer service is excellent. All the people I’ve spoken with seem to truly care about providing the best service possible.

Melba P

Mar 14, 2021

So far my experience has been great!

Nancy W

Feb 24, 2021

Awesome all around

Kenneth T

Feb 18, 2021

Awesome system

Tammy R

Feb 10, 2021

My Mom lives out on a ranch & it seems to work in most places in the house but does not reach very far outside of the house - not as far as was advertised but it will be better than not having any fall alert.


Feb 02, 2021

My experience was a good one, All was taken care of and The Representative was Very Courteous and Professional.

Patricia A

Jan 21, 2021

My only complaint is after paying for 2 day shipping, delivery took 5 days....not good.

Vivian E

Jan 13, 2021

Never had a problem with the company and the reps we spoke to were very nice and helpful.

Sandra S

Jan 06, 2021


Brenda S

Jan 04, 2021

Great product

Linda P

Dec 23, 2020

Five Star!


Dec 15, 2020

Good service so far, but we’re not installed yet. Still awaiting delivery of the system.

Jackie M

Dec 03, 2020

so far everything is fine.

Wanja S

Nov 29, 2020

I spoke with a rep to update some account information. They were very professional, caring and helpful

Francine M

Nov 07, 2020

This system is great. It is very light weight. I usually put in in the charger durung dinner and then put it on again. It charges very quickly!

Sheila R

Oct 28, 2020

I did and it does not show

Laurie N

Oct 15, 2020

Very pleased with the service provided.

Karen O

Oct 05, 2020

Excellent service. Returned unit. Now waiting for refund. My husband died.

Nancy G

Sep 25, 2020

Always very pleasant and helpful when dealing with you.

Bonny B

Sep 23, 2020

We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️

Mary C

Sep 04, 2020

Very helpful for such matters-- life or death or well-being

Karen H

Aug 23, 2020

Very helpful. Prompt service.


Aug 12, 2020

Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.

KennyDeen Q

May 11, 2021

Signing up was so easy. We received & installed within a week. Hopefully we will not use your service but we now have peace of mind. That’s more than worth the yearly cost.

Olivia R

Apr 14, 2021

We're very happy with the level of service we received.

Robert J

Apr 01, 2021

My father seems to be happy with the Medical Alert . A true comfort with him . Thank you


Mar 13, 2021

Very knowledgeable and professional staff

Miriam S

Feb 24, 2021

Kept getting low battery messages, called and they are sending new unit to replace.

Marjorie P

Feb 17, 2021

Brian was fantastic. He responded to our request for service promptly and was extremely helpful in setting the system up. I feel confident that my loved one will receive exceptional service if he ever needs it

Trina C

Feb 08, 2021

Medical Care Alert customer service helped us test our new system. They were friendly and explained how the test worked so we would know what to expect.

Sandra P

Jan 26, 2021

With wonderful help and assistance, Debbie made sure that my mom was taken care of!

Cheryl S

Jan 19, 2021

Easy to set up. So far haven't had to use it.

Sharon C

Jan 13, 2021

Mom loves it but ribbon for necklace is too thick and bulky.

Elmer F

Jan 05, 2021

It will take me some time to get used to it

Larry P

Dec 31, 2020

Very nice on the phone, Came on time with no trouble setting up.

Carolyn M

Dec 23, 2020

I needed a system right away and I was treated with respect and I felt the person I was talking to was trustworthy. Unfortunately, it hasn't arrived yet because of delays in shipping with USPS. But that can't be helped.

Eunice E

Dec 11, 2020

Everyone was very helpful

Carol M

Dec 02, 2020

Very helpful

Stanley G

Nov 22, 2020

Very kind, courteous and always helpful when asking questions.

Leonard E

Nov 03, 2020

works great, talk right into the device

John M

Oct 26, 2020

Polite and helpful

Stephen W

Oct 08, 2020

This was a great experience with this company. They were always quick and professional to respond to emergencies.

Deidri A

Oct 03, 2020

always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane

Kathy K

Sep 24, 2020

The young man who helped me set up my Mom’s replacement equipment was a saint! He was so patient with me. I’m not the sharpest knife in the drawer when it comes to stuff like that! Anyway, finally got it going and just as we did, I accidentally disconnected us without thanking him! I was running late for an appointment so I didn’t call back to thank him and then it just slipped my mind later. I’m not sure but I think his name was Fred. I would appreciate it if you could pass on to him my sincere thanks for his help that day. I have said from the beginning that your customer service is second to none and that’s why I recommend your company any time the subject of this type of service comes up. Sincerely, Kathy Koontz

Joan C

Sep 17, 2020

So far we have been very pleased, it’s going on 2 weeks now. We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently. I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour difference.

Linda B

Sep 04, 2020

Helpful. Patient. Pleasant.

Esther Q

Aug 21, 2020

All good

Margaret G

Aug 11, 2020

Great service