Very reassuring. Rated 9 rather than 10 because too soon to determine what experience will be when service used over time.
I was a little disappointed to find that the communication is through the base station only and not the pendant. Mom is hard of hearing so when in another room it concerns me a bit. also, I was told the kit would include pendant and wrist buttons but only the pendant was included. Set up and testing were simple and operators very courteous.
brief but informative
Like it so far. Thanks
Sam was very friendly and efficient.
Very helpful people.
Someone came on right away to help me. Immediately called the EMS in my area. Very pleased with the help I got in a very timely manner!!
Excellent responsiveness and customer service!
Debbie was very easy to work with to establish a monitoring account and obtain the monitor equipment for my mom. We are especially happy with the GPS and mapping function that allows us to see where the device is located with an app on our smart phones.
In all honestly, it was an accident that I hit the button. But to say I think the response time was slow, glad it was not an emergency.
nice because the pendant button batteries never need charging, so i dont have to worry
I was just checking my new system.
YOU ANSWERED MY QUESTION
The person was very helpful and knowledgable.
Always responds immediately
My experience in speaking with you has been very good. Fortunately, I have not had any emergencies so far, so I cannot comment on that.
SO FAR, SO GOOD!
I have been very please with my mom's alert button. She has more of a secure feel for her to live independently
I was very impressed with Loti. She really helped me figure out what I needed, and made the whole process of signing up easy. I have my alert button now and am wearing it religiosity and charge it every night. I have replaced the black cord with a cheap gold looking chain so it looks more “fashionable “! Thanks for your good help.
I am pleased with the operation of this system. It is not difficult to handle. The services received have been outstanding also. The staff is always courteous and helpful with any concern. I have no complaint.
Grant was very helpful in setting up this device,,,,,
Product enhanced our sense of safety. We liked that we could use it in our Minnesota home but then also take it for use for 3 months in Florida.
The only problem I have is that it takes a little bit of time for them to answer the call It's a very easy system to set up no landline needed can move it if you have to anywhere in your home
All's going well. I've learned that the 'button' is VERY sensitiveand that you respond even if I just 'put it down too hard! So, I am very careful to be 'gentle'! I do hope that you do not ask for 'reviews' too often.
Happy they had me upgrade my equipment so now it works well. It wasn't connecting to at&t wifi before.
Very easy to install. I tested the system after installation, I had a little problem but the agent quickly resolve the problem by accomplishing a reset.
having this system inlace gave peace of mind to my Mother, knowing help was on the way had I taken a fall
What a godsend. We had been signed up less than a month when mom fell in the garage and couldn't move. You talked to her, kept her calm, and got her help. She ended up back home with only bad scrapes and bruises. Without you, she could have been in that garage for hours. Thank you.
Your system is fine. It was the EMS Life Link representative who installed your system..attaching it to the wireless modem, etc. He walked me through the first line check call. Most people who work with this kind of installation would have a difficult time installing it...and..I am very computer savvy.
In general, it was a good service. However, there are some specific areas that could be improved. 1) battery life was a mystery. It seemed to always need to be charged just when you were about to go somewhere, and on several occasions it directed me to place the unit on the charger, and I had just removed it from the charger. 2) On several occasions, it thought I needed help when I had not fallen or even made a sudden movement. On at least once, the unit was in fact sitting on a hard surface and had not even been moved. 3) I only really fell once, and the unit did not detect it. 4) Instructions for cancelling a call could be clearer. It took me several trials before I realize that the second time I held the button down I needed to keep it down until it responded. 5) It was sometimes irritating to be awakened by the unit telling me it needed to be charged. When there was a contact by your personnel, it was always prompt and professional, even if no assistance was required. I never tested the GPS accuracy of the unit, but assume it was accurate. I like the fact that there was a lockbox with key for emergency personnel. I thought the service was a good value.
Very helpful, I will recommend this Co. to anyone, have a peace of mind now.
The rep was very courteous and knowledgeable about the product, not pushy, just explaining and answering any questions I had.
I spoke with Debbie and she took care of all of my needs she was professional and kind in Helping me with the medical alert pendant as you can see I'm not that very old but I have Respitory issues and fall sometimes I had to stop working in my field as a Security Guard because I couldn't Breathe so I really appreciate her help and it was something I could afford on a quarterly basis I have told my Family Church and friends about the system and that gives them peace of mind.Thank you so much Debbie for reaching out to me.
Everyone has always been very prompt and very kind in replying to me.
So Was fine
The representative was curteous and patient while she answered my questions.
Very good client services, answered all my questions and then some.
I've never actually used your service at this point.
Great customer service
Great customer service and knowledge of the product
Told me they would send instructions on what to do with the equipment. It was very informative, step by step which helped tremendously. Unable to find original box but packed everything in a regular box which worked. Only had 2?weeks from time if call which I felt was tight due to everything going on in our lives.
Very helpful. Knew all the answers to my questions
We help my mother set up her system and it was very easy and everyone was friendly. So far she hasn’t had to use it but she likes the ability to talk into her pendant and go outside knowing she can easily ask for help if needed.
I called to check my device. The staff was quick and efficient.
It seems to be working well, just wish it was a little lighter weight. The original lanyard opened twice by itself and you sent me a areplacement which is working but I don’t have full confidence that it won’t open by itself again, especially when I am away from home.
Handled shipping error in professional and timely fashion.
I spoke with someone in the office when I was ready to come on board and I found them very pleasant and solicitous!
Very helpful service. Tested system and works fine. Patient with having to change system before installation.
I have referred several times. Thank you!
The customer service lady was SUPER nice and helpful but the app keeps closing and won't locate my MOM in my phone. I just hope that they can locate her and help in an emergency.
Excellent, professional service. No pressure sales. Excellent product knowledge.
It has not been a week yet but seems well. Bob, from EMS Life Link picked up that system equipment and helped set up my Medical Care Alert System. My power went off yesterday for a short time, but all seems well. No major alarms. I will do my one week test Thursday or Friday.
Top notch. Everyone I have contacted has been very responsive and helpful. Thanks. It gives me and my mom great peace of mind. S
I’m very satisfied with this service
Thank you for your help. The new system works well.
Great service. Got new necklace buttons and programmed them. The only problem was one lady who spoke very rapidly and made it difficult to hear and process what she was saying
My conversation with billing went well.
A great purchase for my medical concerns. Shower fall recognition is very reassuring
I never had a emergency but every time I dropped my device they responded quickly and very kind.
The wearer fell between to cars and the pendant could not reach the base station. Kind of self explanatory, blockage by car body of radio signal.
Answered my call promptly & took care of my concerns.
I had to return it due to our family situation. I have knocked off 2 stars because there is absolutely no excuse for taking a month to process a refund AFTER the return was received. You just open the box and check it. If everything is returned as new, that should take 2 minutes to check it then how long does a refund to the card take. The service itself seems fine but we didnt get to really use it.
You were VERY responsive and helpful and especially understanding when talking with my 94 year old dad. Him wearing your fall button allows me to sleep at night. Thank you.
Everyone was very helpful and I liked your program but decided I wasn’t ready for it yet
I like it but I'm a little confused with having to have two separate buttons, one for house and one when I travel or just go down the block. Also having to test them once a week is a little trying.
Medical Care Alert is easy to work with, they get their equipment to you fast and they make it very easy to get everything set up in the home.
very good and helpful
The staff that I spoke with were very helpful and knowledgeable. However, the shipping department was less than accurate causing the Post Office to return the unit as not deliverable. Once the error was corrected, the company overnighted the unit to my father. The set-up procedure was easy to follow especially with the link to the video provided to us via email.
Your staf is always nice and understanding. I appreciate everyone. Donna Elmore
Very helpful changing service to this company…..
Everyone I spoke with was warm, caring and knowledgeable.
From the beginning until the device was mailed to me, the representative was helpful and knowledgeable. She left me alone to work things out with my family and didn't send me a hundred emails asking if I was ready, she was patient with me and that made the whole process a whole lot smoother. My mother seems to be happy with the device...we'll see if she wears it!
Polite and knowledgeable.
Great customer service!
Excellent customer service from Debbie Elie. She was very nice, accommodating and easy to work with. She responded to my emails immediately and answered all my questions. I felt like she really went out of her way to be helpful.
Very easy to work with. Reps are very knowledgeable.
We were very pleased with the way the system was so quickly installed...We have not used it yet..... we've only had it a week or so....
My experience has been positive.
I have had almost all wonderful experiences with Medical Care Alert. The people who answer the phone whenever my device goes off, to a person, have all been very professional, but also very kind and 'warm.' They make you feel safe and reassured, even when it's a false alarm (which, for me, is all that I've had. I'm a rather active 74 year old lady and live on a farm and have a garden, so mine often goes off when I'm working outside. It even goes off sometimes when I stand up from using the bathroom. (I think it has a 'hair trigger, but it gives me reassurance that it will go off if I ever have a real emergency. The people who 'work in the office' have been consistently helpful and friendly as well. My only quibble is that the wristband on my Bedtime Buddy arrived WAY too big. It might have fit a sumo wrestler. I was able to make it fit by folding it in two places and using a big safety pin to make it small enough to fit. I have found that I can make my own band just by buying a pack of Velcro fasteners at the craft/sewing area at WalMart (comes in several different colors with a slot to secure the small end of the homemade 'wristband.' I called to see if I could clip off the original Sumo Wrestler band and replace it with the Velcro from WalMart. I was told that if I did, I would have to pay for the device because it would have been tampered with. So I still have the Sumo wristband with my Velcro one that fits underneath the Sumo. (Are they going to re-use the Sumo length wristband on another customer when it gets sent back after I'm done with it? I don't think anyone would want a frayed, stained wristband!---Now that's the ONLY problem I've had! They have bent over backward to let me try the newest emergency button (which wouldn't work for me) and did not complain when I sent it back. Other than the Sumo Wrestler wristband and my effort to fix it so that it fits my wrist, I have not had a single problem. I think it's a great company with wonderful people on the phones and in the office, and it works in all 50 states. I can press the button if I'm in a city and get frightened, thinking I might be being followed, or if I think there's someone trying to get into the house, or if I see a fire, and know that there will be someone there to get help, and with the GPS they can locate where I am without my trying to remember my address or location.
My Mom accidently activated the device. She said that the responder was very nice and asked her several times if she was OK. Very satisfied with the service.
We were very pleased with your professional service; even being patient with us when the emergency button was pushed by mistake. The only reason we are dropping your service is that we are moving to a senior living facility that has on site emergency care. Richard Newman 217-359-2469
Easy to order and set up. So far customer service has been friendly and helpful.
Even though I am technologically challenged, your technicians never make me feel that way. They help solve my problem in a timely manner. Thank you,
Each person I talked than to at different times were very helpful, courteous and patient with me!
I received a phone call that Medical Alert got a message of a battery problem with my system. It was explained to me the step to correct the problem. I a few days I received my new bracelet and necklace. I followed the simple instructions which I performed and was back to normal. Very pleased with my Medical Care Alert system.
I had an excellent experience. The person I talked with knew the product and gave me answers to all my questions. I felt like you had the services I wanted and Deb was able to explain them in detail. I already recommended you and the Margaret is now wearing your product.
I found the service to be operationally good. If I did something to initiate a call I received a response with minutes. My criticism is two fold. First the annual cost is very expensive. Second, MCA has failed to keep up with technology. My i-phone 4 has made my MCA service obsolete. The watch with wi-fi and cell service does more at a lessor cost without a distance limitation of 400 feet from the base unit. For somebody home bound and not technology proficient the MCA program has merit. Al Voegele
So far so good.