Frances G

Aug 01, 2020

I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.

Melford R

Jul 26, 2020

Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.

Linda S

Jul 17, 2020

I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.

Cathy F

Jul 14, 2020

Very good customer service.

Tammy B

Jun 26, 2020

It's really nice & we love it! Thank you

Rose A

Jun 22, 2020

The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.

Carolyn H

Jun 15, 2020

I'm pleased with the system and regret it has gone off my mistake several times.

Marcia B

Jun 02, 2020

We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.

James G

May 28, 2020

Medical CareAlert customer service personnel are most accommodating and responsive to my questions and needs.

Kae R

May 20, 2020

So far, product is great.

Lisa A

May 11, 2020

Lisa Doub is always assisting me out.

Edna L

Apr 20, 2020

It was great!

Henry M

Mar 24, 2020

Great services my old one broke I called to replace it 3days I have the new one 5 star

Adolph A

Mar 15, 2020

The medical alert system calls for help when you press the button

Garnet D

Feb 27, 2020

knowledgeable, courteous, gave me time to make a decision without annoying phone calls

William M

Feb 05, 2020

To sensitive. Also, if the alarm is sounded by accident, you can not make a phone call out to cancel the alert. It takes over your phone.

Mary L

Jan 29, 2020

Sue Neal is a great person to deal with. Every encounter with her has always been great. She is knowledgeable and always ready to help. Thank you

Michele D

Jan 16, 2020

customer service was courteous and quick.

Karen K

Jan 02, 2020

Very responsive customer service

Sarah

Dec 27, 2019

Bryan was so great! He took care of my family so quickly and did a same day install to help keep my family member connected with help. Cameron was out installer and he was very kind and courteous to my family and made us feel comfortable with the entire install and useage process. Thank you so much for everything!

Mary T

Nov 26, 2019

Excellent care interns of quick phone responses. Fortunately I didn’t need an emergency alert. I wished that the pendant was smaller. If it had been, I would have worn it all the time. Instead, I constantly wore the Bedside Buddy. Its range did not extend very far in my house, rendering it almost useless, but also the Buddy’s cloth band broke twice. Thank you for your service.

Gary E

Nov 13, 2019

very good and helpful

Mark A

Nov 11, 2019

The staff that I spoke with were very helpful and knowledgeable. However, the shipping department was less than accurate causing the Post Office to return the unit as not deliverable. Once the error was corrected, the company overnighted the unit to my father. The set-up procedure was easy to follow especially with the link to the video provided to us via email.

Donna L

Nov 01, 2019

Your staf is always nice and understanding. I appreciate everyone. Donna Elmore

Lorraine D

Oct 25, 2019

Very helpful changing service to this company…..

Carolyn M

Jul 28, 2020

Courteous and helpful

Shirley A

Jul 24, 2020

Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)

Katharine E

Jul 16, 2020

Medical Alert program provides a feeling that I can live alone and get help if I fall, have a heart attack or stroke or other medical problem.

Jacalyn L

Jul 12, 2020

I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!

Joanna P

Jun 23, 2020

Very not ice and informative

Connie K

Jun 18, 2020

Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.

Gail W

Jun 15, 2020

Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail

Rodney G

Jun 01, 2020

good

William E

May 23, 2020

one thing I feel should be changed is to have the pacemaker notice more visible as at very start of your presentation. Then one could call Dr. and see if alright before going any further. I did not see the notice until I had already ordered and received the kit.. As it turned out he said it would be ok to wear. Bill Timberman A ten likely.

Joan M

May 17, 2020

Always pleasurable

Lilah E

May 02, 2020

I didn't realize my husband couldn't talk to you through his pendant. He is hard of hearing so probably won;t be able to hear you.

Sharon D

Apr 08, 2020

My Mother never had to use the alert but it was a comfort for our family to have it available for her. The service was very good, Thank you!

Joan P

Mar 24, 2020

The device is rather heavy and cumbersome to wear around neck. They do respond quickly as I had bent over and button was activated by mistake.

John

Mar 13, 2020

Ordered this medical alert last week. Fast friendly knowledgeable service easy to install extremely happy.

Kathryn F

Feb 23, 2020

Very helpful and reassurimg..

Janelle M

Feb 01, 2020

Always friendly and helpful.

Carolyn A

Jan 23, 2020

The process could not be easier. Debbie took my order and was very helpful. We received the equipment within 2 days of the order and the set up was very simple. I would recommend Medical Care Alert to anyone needing a life alert system

Valerie P

Jan 16, 2020

My experience was good but not extraordinary. If I had a complaint, it would be how long it took to receive the partial refund (nearly 60 days from the notification date). Still, I appreciate that there was a refund. I didn't think to ask for that, as I made the notification the day after my mother died. The refund took my experience from a 3-star to a 4-star review (and my likely recommendation from a 7 to a 9).

Loretta A

Jan 01, 2020

I Have not used it yet. I hope I never well

Daniel K

Dec 26, 2019

Excellent service I will highly recommend you to any one of my friends who need medical alert you guys do a great job you stay with me three times already

Joan G

Nov 19, 2019

Very reassuring. Rated 9 rather than 10 because too soon to determine what experience will be when service used over time.

Mary P

Nov 13, 2019

I was a little disappointed to find that the communication is through the base station only and not the pendant. Mom is hard of hearing so when in another room it concerns me a bit. also, I was told the kit would include pendant and wrist buttons but only the pendant was included. Set up and testing were simple and operators very courteous.

Marlyn W

Nov 10, 2019

brief but informative

Nancy

Oct 31, 2019

Like it so far. Thanks

Ronald

Oct 24, 2019

Sam was very friendly and efficient.

Gayl L

Jul 27, 2020

very good service. thank you

Daniel K

Jul 22, 2020

During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.

Sandra A

Jul 16, 2020

No issues. All went well.

Patricia A

Jul 07, 2020

Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home

Andrew G

Jun 23, 2020

The test was successful. Thank you

Eunice G

Jun 17, 2020

5 star customer service!

Randall H

Jun 11, 2020

Very easy to set up and test. Price is reasonable.

Rebecca

May 29, 2020

see previous review

Matthew H

May 22, 2020

just wonderful!

Rosalyn L

May 15, 2020

My experience has been very good from the very beginning.

Loretta S

Apr 24, 2020

The base was much too loud so someone at your office helped me turn it down. I live in an older building without enough wall outlets so I set mine up in an extension strip, which did not work. I had to search for an accessible wall outlet which did work. The ones behind the fridge and the piano were not available.

Margaret G

Apr 01, 2020

representative was very courteous and patient with all my questions

Judy P

Mar 24, 2020

Great customer service, product was easy to set up and tested good.

Rita V

Mar 10, 2020

The lady I spoke to was extremely helpful and answered all my questions.

Linda G

Feb 14, 2020

Great service. Very friendly responders.

Adrian A

Jan 31, 2020

my first weekly test is coming up monday

Beth A

Jan 21, 2020

Very friendly, explained everything thoroughly, thank you for peace of mind.

Thomas J

Jan 09, 2020

!

Lorraine A

Jan 01, 2020

Great response to situation. Highly recommend this company

Lorraine B

Dec 24, 2019

Always responsive and helpful

Joan G

Nov 18, 2019

All's going well. I've learned that the 'button' is VERY sensitiveand that you respond even if I just 'put it down too hard! So, I am very careful to be 'gentle'! I do hope that you do not ask for 'reviews' too often.

Trenna A

Nov 12, 2019

Happy they had me upgrade my equipment so now it works well. It wasn't connecting to at&t wifi before.

Michael M

Nov 09, 2019

Very easy to install. I tested the system after installation, I had a little problem but the agent quickly resolve the problem by accomplishing a reset.

Rona W

Oct 29, 2019

having this system inlace gave peace of mind to my Mother, knowing help was on the way had I taken a fall

Margaret A

Oct 24, 2019

very helpful

Theresa J

Jul 26, 2020

Great

Joseph S

Jul 19, 2020

very good system, plus customer service is very good

Aubrey W

Jul 15, 2020

Easy to purchase and install

Rose L

Jul 06, 2020

I was very happy with your service and working with your personnel was a pleasure.

Rick H

Jun 23, 2020

VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED

Janet D

Jun 15, 2020

Will write more after I have had it for a longer time -- Only a week so farl.

Robin A

Jun 05, 2020

Customer service staff have always been efficient, professional and helpful. Thank you!

Jeff

May 29, 2020

We have appreciated the extra layer of protection for my mother in law, as we are both having to work full time this summer, so she is on her own much of the day.

Thomas R

May 20, 2020

Your ad in AARP is not clear on actual cost with additional services. Why not just give the full facts on cost and billing.?? Skip all the small print and use the color graphic spaces for full information?

Jack v

May 13, 2020

I am very pleased your representative was helpful and Knowledgeable. I feel safer now ....ThankYou

Lisa

Apr 24, 2020

Toni was pleasant and helpful.

Darlene L

Mar 31, 2020

I FOUND YOUR SALES PEOPLE WERE VERY HELPFUL AND PATIENT WITH ALL MY QUESTIONS PRIOR TO PURCHASING UNIT. AND CUSTOMER SERVICE HAS BEEN VERY GOOD ABOUT THE TESTING.

Barbara G

Mar 22, 2020

Everything is great

Sherry S

Mar 07, 2020

Excellent help through your chat system. And the representative followed up with just like he said he would. System setup was easy.

Stacy F

Feb 05, 2020

The product was never used. My dad is not ready to go there yet. My experience with the person Debbie and the other person who work's with her, I am sorry I didn't get her name, were exceptional. They answered all my questions and they also answered the phone! I would definitely recommend your company. When my dad is ready I'll be back.

Gabriela

Jan 30, 2020

Excellent service

David M

Jan 20, 2020

Medical Care Alert personnel need to ask up front whether patient has a pace-maker. Thanks! Seems like good system.

John C

Jan 05, 2020

Great

Doris Y

Dec 29, 2019

Helpful support staff

Michael B

Dec 23, 2019

Great customer service

Edith E

Nov 14, 2019

It seems to be working well, just wish it was a little lighter weight. The original lanyard opened twice by itself and you sent me a areplacement which is working but I don’t have full confidence that it won’t open by itself again, especially when I am away from home.

William H

Nov 11, 2019

Handled shipping error in professional and timely fashion.

Jody S

Nov 07, 2019

I spoke with someone in the office when I was ready to come on board and I found them very pleasant and solicitous!

David

Oct 25, 2019

Very helpful service. Tested system and works fine. Patient with having to change system before installation.

Richard

Oct 15, 2019

Good