Lawrence G

Jul 25, 2019

A great purchase for my medical concerns. Shower fall recognition is very reassuring

Ruby L

Jul 18, 2019

I never had a emergency but every time I dropped my device they responded quickly and very kind.

Emery E

Jun 08, 2019

The wearer fell between to cars and the pendant could not reach the base station. Kind of self explanatory, blockage by car body of radio signal.

Romayne A

Jun 04, 2019

Answered my call promptly & took care of my concerns.

Jeffrey C

May 28, 2019

I had to return it due to our family situation. I have knocked off 2 stars because there is absolutely no excuse for taking a month to process a refund AFTER the return was received. You just open the box and check it. If everything is returned as new, that should take 2 minutes to check it then how long does a refund to the card take. The service itself seems fine but we didnt get to really use it.


Apr 28, 2019

You were VERY responsive and helpful and especially understanding when talking with my 94 year old dad. Him wearing your fall button allows me to sleep at night. Thank you.

Judith F

Apr 12, 2019

Everyone was very helpful and I liked your program but decided I wasn’t ready for it yet


Mar 26, 2019

I like it but I'm a little confused with having to have two separate buttons, one for house and one when I travel or just go down the block. Also having to test them once a week is a little trying.

Marion C

Mar 19, 2019

Medical Care Alert is easy to work with, they get their equipment to you fast and they make it very easy to get everything set up in the home.

Michael A

Mar 13, 2019

Excellent service


Mar 12, 2019

It was very easy to set up?and everything. Didn't need too much help

Betsy B

Jan 17, 2019

Immediate response. B Not an emergency. Feel secure with the device

Edward R

Jan 16, 2019

was good i joined

David L

Jan 16, 2019

Professional, friendly and helpful

Joann R

Jan 07, 2019

Spoke with Sue about returning med alert as I no longer needed it, she helped me get everything I needed to send back address and even answered our mail clerks question and helped me quickly and friendly, she’s a keeper.

Priscilla L

Dec 18, 2018

good job great people

John R

Nov 28, 2018

I found that the device did not always work and other times it was quite a bother. It was recommended to me to get an Apple Watch with a fall detection and GPS that is water proof. I did and found less costly also.

Kathryn L

Oct 22, 2018

MCA customer service dept is always excellent!

Carol J

Oct 12, 2018

Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.

Eleanore B

Oct 03, 2018

The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.

Betty S

Sep 28, 2018

Customer Service has a remedy my problem.

Ada M

Sep 25, 2018

The device is small and easy to use. Just wear and press the button if you need help and help is really on the way! They answer quickly happy I bought for my mother.

Roselyn B

Sep 23, 2018

5 stars. Always caring and always ready to answer your call.

Trever C

Sep 19, 2018

Excellent assistance

Karen P

Sep 16, 2018

I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!

William S

Jul 24, 2019

My Mom accidently activated the device. She said that the responder was very nice and asked her several times if she was OK. Very satisfied with the service.

Jeffry L

Jun 17, 2019

We were very pleased with your professional service; even being patient with us when the emergency button was pushed by mistake. The only reason we are dropping your service is that we are moving to a senior living facility that has on site emergency care. Richard Newman 217-359-2469

Mary S

Jun 07, 2019

Easy to order and set up. So far customer service has been friendly and helpful.

Mary W

May 29, 2019

Even though I am technologically challenged, your technicians never make me feel that way. They help solve my problem in a timely manner. Thank you,

Connie F

May 28, 2019

Each person I talked than to at different times were very helpful, courteous and patient with me!

Jane P

Apr 23, 2019

I received a phone call that Medical Alert got a message of a battery problem with my system. It was explained to me the step to correct the problem. I a few days I received my new bracelet and necklace. I followed the simple instructions which I performed and was back to normal. Very pleased with my Medical Care Alert system.

Carole H

Apr 08, 2019

I had an excellent experience. The person I talked with knew the product and gave me answers to all my questions. I felt like you had the services I wanted and Deb was able to explain them in detail. I already recommended you and the Margaret is now wearing your product.

Frank W

Mar 26, 2019

Excellent service

Albin D

Mar 19, 2019

I found the service to be operationally good. If I did something to initiate a call I received a response with minutes. My criticism is two fold. First the annual cost is very expensive. Second, MCA has failed to keep up with technology. My i-phone 4 has made my MCA service obsolete. The watch with wi-fi and cell service does more at a lessor cost without a distance limitation of 400 feet from the base unit. For somebody home bound and not technology proficient the MCA program has merit. Al Voegele

Mary B

Mar 13, 2019

So far so good.

Robert S

Mar 06, 2019

It was a false alarm, but answered promptly. :)

Barry E

Jan 17, 2019

Everything as promised great company thank you

Warren L

Jan 16, 2019

All questions answered. Very helpful.

Jewish F

Jan 11, 2019


Jelani T

Jan 02, 2019

Very good, I just wish there was 24 hour customer service.

Andrew T

Dec 12, 2018

Loved the device. Just wish I could have gotten it sooner in my fathers life

Mary Nelson

Oct 22, 2018

Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good. UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)

Faye L

Oct 20, 2018

I was pleased at the response to my sister's fall.

Elinor E

Oct 11, 2018

Very good. Thank you.

Anne C

Sep 30, 2018

Very helpful replacing a damaged unit.

Betty S

Sep 28, 2018

Customer Service has a remedy my problem.

Gloria S

Sep 25, 2018

Very satisfied with my contact with your rep. She was very helpful.

Lila L

Sep 22, 2018

Very helpful and friendly anytime I called with questions. Thankfully, the button never needed to be pushed for an emergency. It was accidentally pushed a couple of times, and each time, everyone was very friendly!! Thank you!!

Mark P

Sep 18, 2018

Very good customer service. Thanks for your help

Judy S

Sep 14, 2018

I am well pleased with the service and problems are quickly solved

Sam C

Jul 19, 2019

My questions Were All Answered vary well Great service!!

Mona N

Jun 14, 2019

My experience in speaking with you has been very good. Fortunately, I have not had any emergencies so far, so I cannot comment on that.


Jun 04, 2019


Lynda B

May 29, 2019

I have been very please with my mom's alert button. She has more of a secure feel for her to live independently

Sue H

May 28, 2019

I was very impressed with Loti. She really helped me figure out what I needed, and made the whole process of signing up easy. I have my alert button now and am wearing it religiosity and charge it every night. I have replaced the black cord with a cheap gold looking chain so it looks more “fashionable “! Thanks for your good help.

Beurena H

Apr 15, 2019

I am pleased with the operation of this system. It is not difficult to handle. The services received have been outstanding also. The staff is always courteous and helpful with any concern. I have no complaint.

Jack H

Apr 04, 2019

Grant was very helpful in setting up this device,,,,,

John B

Mar 25, 2019

Product enhanced our sense of safety. We liked that we could use it in our Minnesota home but then also take it for use for 3 months in Florida.

Margaret A

Mar 19, 2019

The only problem I have is that it takes a little bit of time for them to answer the call It's a very easy system to set up no landline needed can move it if you have to anywhere in your home

Isabell M

Mar 12, 2019

Thank goodness I have Medi Alert! I have fallen very often and they are right there on the microphone. The service is outstanding and everyone is so nice! It gives me such piece of mind to always have it. Especially since I added the “fall” feature. It works every time.

Margaret Y

Jan 23, 2019

We were able to cancel and received a refund after this client's death. Thank you.

Marilyn A

Jan 16, 2019

great experience

August T

Jan 16, 2019

I had no problem with the process except that it cost $25 to return the equipment and than I receive an email a few days later saying how did I like the process of returning with free shipping! Now I had to return the equipment cause my Dad passed away, so it wasn't like I was changing to another company. So I did not need this extra expense with all that I am dealing with now.

Jewish F

Jan 11, 2019


Brent C

Dec 25, 2018

EXCELLENT and attentive customer care. VERY efficient and prompt response to any concerns.

Gail M

Dec 10, 2018

Medical Care Alert is great!

Gloria M

Oct 22, 2018

I activated the system by accident. Howver, everything worked well and the resonse time was excellent.

Janet S

Oct 15, 2018

We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts. Thank you :)

Elinor E

Oct 11, 2018

Very good. Thank you.

Nolan G

Sep 29, 2018

Everything OK. People very supportive and nice.


Sep 26, 2018

A few problems as the alarm went off for no reason. In one instance it went off while I was on the phone with a rep who was responding to another false alarm. Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged] Can't wait for your new model

Nancy F

Sep 24, 2018

Quick to reply, replaced, received it in 3 days, easy to return and easy to set up, easy to test very happy with service

Cynthia R

Sep 21, 2018

A five . I am pleased so far

Herbert R

Sep 17, 2018

Thank you for being we we needed you.

Raquel R

Sep 14, 2018

I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.

James M

Jul 18, 2019

Very good client services, answered all my questions and then some.

Patricia K

Jun 14, 2019

I've never actually used your service at this point.

Carroll M

Jun 04, 2019

Great customer service

Rosalie B

May 28, 2019

Great customer service and knowledge of the product

William B

May 28, 2019


Paula T

Apr 15, 2019

Told me they would send instructions on what to do with the equipment. It was very informative, step by step which helped tremendously. Unable to find original box but packed everything in a regular box which worked. Only had 2?weeks from time if call which I felt was tight due to everything going on in our lives.

Linda E

Mar 29, 2019

Very helpful. Knew all the answers to my questions

Catherine K

Mar 24, 2019

We help my mother set up her system and it was very easy and everyone was friendly. So far she hasn’t had to use it but she likes the ability to talk into her pendant and go outside knowing she can easily ask for help if needed.

Lorretta B

Mar 15, 2019

I called to check my device. The staff was quick and efficient.

Kathy F

Mar 12, 2019


Seymour W

Jan 18, 2019


Darice D

Jan 16, 2019

Very nice

Ellen M

Jan 16, 2019

It worked every time.

Susy G

Jan 11, 2019

Awesome gentleman. Not pushy but very pleasant and understanding

Deborah A

Dec 20, 2018

Medical Alert you are wonderful!!! Thank you for calling to let me know that my mother and fathers fall alarm was not functioning. They did not realize that shutting off the house phone, shut off the fall system. Thank you to the courteous staff that assisted me in getting their new equipment and service lined out. You guys are the best. :-) Recommend your service to any one that needs fall monitoring to help keep their aging parents in their own home. Sincerely, Deborah R. Adams-Flint

Cheryl A

Dec 03, 2018

So far under a week, we've had great service.

Gary Scovill

Oct 22, 2018

Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you

Rebecca V

Oct 12, 2018

Great customer service rep!


Oct 05, 2018

My experience was very satisfying. Thanks

Suzanne W

Sep 29, 2018


Roma T

Sep 25, 2018


Margery H

Sep 24, 2018

Medical Care Alert has helped my mother not only with concerns but with things like changing the batteries in her monitoring system! Full service customer support.

Ross N

Sep 21, 2018


Arlo N

Sep 17, 2018

As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.

Mary J

Sep 12, 2018

I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.