Very pleased with the response time and customer service with the company.
Excellent and helpful!
Toni was very professional and resolved my issue!
Outstanding customer service and products! Way above the rest in comparison to other companies I have dealt with in medical alert systems
My concern was handled politely and completely
I received a new unit just prior to the holidays. After setting it up, I activated and receive a reply from an associate from Medical Care Alert. They were very prompt in replying to my alert. I had indicated that I was just testing out the unit and there was no emergency. My new unit works 100% better than my former unit.
it has been a great comfort having the the medical alert system as we prepare to move her to hospice or Nursing Home. thank you!
Debbie was friendly and didn’t act put out that I called several times with questions. It was easy to install/setup. Paperwork was relevant and not repetitive.
I was pleased speaking with Debbie & very reassured when I placed the order for my Aunt who lives in Chicago, but when the device came to my Aunt Emily Malinowski the wrong paperwork was sent & fortunately when I called they added other contacts over the phone. Had an event on Thursday 10/26 & EMT’s were dispatched but they were not given the code for the lockbox. I talked with the fire department when they were at her apartment &!they said they did not know the code; however my Aunt was able to answer the door. Thank goodness it was a false alarm otherwise they would’ve knocked down her door, I spoke to Brandon in the call center with my complaint’ he advised he would notify the supervisor. I hope this doesn’t happen to anybody else.
Easy and helpful
Easy system to purchase online and install. The product came on time and was setup and tested. The customer rep was helpful in answering questions. The system was just set up so we cannot speak to the service itself but everything up to this point was great. Thank you!
Response was immediate and friendly. Just wish the automatic fall alert button was smaller and the lanyard easier to change the length.
I feel much safer with the medic alert button.
That battery lost some of its life and it was replaced quickly and easily. Thank!
Up to expectations
The gentleman I spoke with on the phone was in very helpful and very knowledgeable. I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.
So far the process of ordering and setup has been very easy Happy with the fact that there isn’t a long term contract and have options for contacting during emergency’s
I've noticed that the button to call for help is quite sensitive. I accidentally called for help twice since I got the device. Fortunately, I received a call, and I could explain I didn't need help.
Thank you for helping us test our new system and for answering a false alarm.
Way too cumbersome for residents of American House Sterling meadows. Residents need to press an alert and be taken care of by the existing 24/7 medical team instead of going through Medical Care Alert. I would be happy to discuss further with you.
I called to exchange my Mom’s fall alert button for a regular button. The woman was very helpful and explained the process for returning the button and receiving the new device. Very satisfied with the company’s service
I have not had a need for assistance but I feel safe knowing you are there to make sure I am cared for. Thank you, merry Christmas and a wonderful year ahead.
I had Debbie help me with getting my mother hooked up with the medical alert and it was so easy and Debbie was able to help me with all questions I didn’t understand .
Aleen was very helpful. Phone answered quickly with a real person!
I told the gal what my issues were, she had me try a couple of different things which didn’t do the trick. So she ordered a replacement for me. It came and I sent the old one back. Just one question. The older one had an account number on the device itself. This one does not. Why?
Package arrived on-time and was easy to setup.
Not good with technology, but Niki was able to solve problem.
Very friendly informative and customer service was great
All good!! Very helpful!!
I spoke with a customer service representative and asked for confirmation that all of my information was received and entered into the system including my 3 contacts and their phone numbers and that I had a lock box on my door with a pass code. She verified everything and we tested the device so now I am using my it wherever I go. It gives me a level of comfort that I didn’t have before. I can contact Medical Care Alert wherever I am and get help if I need it. My thanks to the person who helped me.
Excellent all the way.
Am very happy
Had a little problem setting up the unit but Lisa talked me through it. She was patient, knowledgeable and very helpful.
So far so good, We will be setting MedAlert system up this weekend. We needed a longer phone line. Debbie Ellie has touched base with the family regularly. Eric Beck
We have always been taken care by you! It’s so reassuring that you are there when needed! Everyone I’ve spoken with has been so kind and helpful! You all are a treasure to us!!
Medical Care Alert had a great variety of emergency medical devices at very reasonable cost. They were very helpful in suggesting what was best for me, and the delivery of the item was as told. I felt very confident that I chose the right device and the right company to make sure that I can get the best response from first responders no matter where I am in the US.
Everyone wAs very helpful and patient as I worked through the options that were best for me. I selected the watch and wear it daily in my home ( I live alone) even in the shower and in bed.
Absolutely best investment I made to date. It was easy to hookup to with the help of your friendly and utterly wonderful people. This granny feels safe and secure and have more confidence in whatever I do…I AM HAPPY!
Gives piece of mind if there is a problem. Would recommend them to others.
Great to work with. Answered all my questions quickly and shipped the product in a timely manor.
Dispatcher spoke slowly and clearly and calmly. Thank you
Very courteous, friendly, and professional.
Very helpful
I accidentally engaged my Medical Alert device. Medical Alert responded quickly. They were so polite. I hated that I had enabled the device, but I was happy to know how quickly they responded.
Great customer service.
Lisa was a great customer service representative and was very helpful!
Patient has hearing aids and had difficulty understanding commands. She knows she must identify herself first. I’m not sure if she will answer the following questions accurately however. Overall she’s happy with the size of the device and ease of use. She feels much safer when she’s left alone for short periods of time. Thank you!
Everything was just as described and works fine
Handled well
I gave her and how she represented your company a 5 star.
I guess we won’t really know how well it works until the service is needed, but the ordering, set up & testing process went without issues.
Too soon for me to write a review
I asked for help to get logged into my phone app and the agent said she wasn’t able to help me with that but she would put in an order for non-emergency help. It has now been over 2 weeks and to date, no one has contacted me at all. I’m quite disappointed as my family is not able to get on either. Would love to have someone reach out to be as requested.
I called in to do a test and was asked to hold. I waited for a few minutes and was cut off. So I called again and it was answered promptly. I hung up, pushed the alert button and the speaker elicited loud noises. So I waited for a rep to come on to give more information but there was silence. I called back again and the rep told me that I was given the wrong test and to try again. This time it worked. Reps were very nice and polite but as described above there needs to be improvement
Simple, easy to follow set up and test instructions. Device performs, as advertised. Excellent customer service. - Thanks
I was unfortunately unable to use the Medical Care Alert watch because the signal throughout the house was too weak (one bar). I have contacted Verizon and the problem can hopefully be resolved. The Medical Care Alert staff were helpful and supportive in handling the issue and in helping me return the watch. I may try again if the signal strength problem can be resolved.
Great customer service. It was nice to talk to an american citizen and not someone from India.
I have been very pleased.
Very positive experience, answered all questions and very helpful in the set up of watch.
Great service and friendly help!
Excellent company and device for my Dad. Works exactly as promised by the company for a very remote area with no landline in the home.
Customer service was responsive, very polite. It is nice to know you can wear a watch instead of a pendant. That always seemed so obvious what you were wearing.
Satisfied
Great service and caring people to talk with on the alert
Everything is ok and we received the new device in a timely manner.
all went great. the only problem I had was a phone call saying the backup battery wasn’t charging properly. they would keep an eye on it & send out another base unit if needed. I do not live in the same state as my Mom, so have to rely on someone else taking care of that for her.
Set up was easy and customer service is outstanding!
We are new with medical care alert. Fortunately no falls However we have had a few false alarms and the response has been rapid. Everyone we have talked to has been friendly and polite
Excellent. We tested the system and the representative responded quickly.
The lady was SOOO helpful to me! She helped me really understand how this new device would work. I could see by all she said that THIS device would be perfect for ME and my particular needs (and the stage of life I am in!) I REALLY appreciate her guidance! I am THRILLED with my new device AND I feel even safer than before because I can take it everywhere! Sincerely, Ann
The lock box would not open. Called customer support they said that it did open, it was checked before it left their facility. I suggested that the code number was transposed. Impossible. Guess what, the code number was transposed.
Excellent customer service! Friendly and extremely helpful!
Great people to work with and a wonderful well thought out service.
I had a good experience with the representative who helped me with my device. It came quickly and was easy to set up. I like the GPS system, letting the EMS find me if I'm outside or in my car.
CUSTOMER SERVICE WAS VERY HELPFUL AND EFFICENT IN SENDING A REPLACEMENT NECKLACE. VERY PLEASED.
Immediate response. Stayed connected until I assured the responder that everyone in our house was fine.
Good
I was pleased with my experience ordering this system for my dad. The representative, Debbie, was knowledgeable and patient answering all of my questions. Set up was easy and took no time to test and activate. I would recommend this company for anyone needing a medical alert system.
It was the happiest call with you ever. My questions were answered quickly and clearly.
Great customer service
Customer service was excellent. Very helpful. Very understanding.
I called to order another device as a gift for a family member. When I called for any reason I find the staff to be knowledgeable, patient and helpful. I talked to my niece, who received, the device as my gift and she was very, very pleased with the service when she called to set-up the device. I appreciate the service your company provides.
Very easy setup Customer Service excellent so far
I actually don’t remember the interaction. I’m sure it was fine. If there were a problem, I would remember.
Debbie and the other woman did their best I live so rural that a cellular signal frequently goes off with heavy clouds rain wind. I told them thank you but am no feeling safe That’s the same problem any company like yours would have and I wasn’t aware of this challenges
great customer service
Easy process. Good information and forms for first responders. Helps one to think ahead. Hope we never have to use it.
Person I spoke to did not look at the account before telling me her usual "speech," insisting that I needed to fill out the form and return it when I had already done that electronically and returned it before the package was shipped, because we are in KY. I had to tell her more than once that I had already done that.
Debbie was professional, polite, and very helpful! Thank you!
Support was easy to work with and issue was resolved that day. New replacement was shipped. Item was easy to set up. It was delayed it shipment to me due to a USPS issue and not Medical Care Alert.
We are so happy to have found a company with great customer service. Thank you for what you do.
very efficient, fast and essay to follow instructions.
Sue was extremely helpful and patient. She was pleasant, professional and kind and reflects great service upon herself and Medical Care Alert. My customer service experience while researching and ordering the service was excellent. I patronize family owned, private businesses when possible due to service and professionalism. Medical Care Alert did not disappoint. ~Boyd - Indiana
Excellent service
So far so good.
My main reason for wanting the system was for in case I fell getting out of the shower. I’m so disappointed that I can’t wear it in the shower.
Very helpful!
Everyone has been very friendly and informative
I have not actually used the system yet or filled out the Paper for the local people. I’m working on it. I do not like the size of your pendant at all. Too large!!! Will be In Touch when I have it all together.
I love that I have a system to help keep my mother in touch with medical care if I am not with her and she is in need. Our only problem thus far is that she has accidentally set off her necklace button when she bent over (we shortened the necklace length to prevent this from happening again). However, she also accidentally set it off while sleeping as she must have rolled over on it. I would love suggestions you might have to help us not have the similar incidents happen again. Is the button set at too sensitive a level?? Thank you for your help!!! Everyone has been so wonderfully kind and forgiving when the alarm has been alerted!!