Vernon L

Nov 13, 2018

the person I spoke with was very knowledgeable and helpful. My question was promptly answered.

Mary Nelson

Oct 22, 2018

Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good. UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)

Faye L

Oct 20, 2018

I was pleased at the response to my sister's fall.

Elinor E

Oct 11, 2018

Very good. Thank you.

Anne C

Sep 30, 2018

Very helpful replacing a damaged unit.

Betty S

Sep 28, 2018

Customer Service has a remedy my problem.

Gloria S

Sep 25, 2018

Very satisfied with my contact with your rep. She was very helpful.

Lila L

Sep 22, 2018

Very helpful and friendly anytime I called with questions. Thankfully, the button never needed to be pushed for an emergency. It was accidentally pushed a couple of times, and each time, everyone was very friendly!! Thank you!!

Mark P

Sep 18, 2018

Very good customer service. Thanks for your help

Judy S

Sep 14, 2018

I am well pleased with the service and problems are quickly solved

Floyd M

Sep 07, 2018

Great

Mary B

Sep 03, 2018

Very pleased

Ruth Gebbia

Aug 30, 2018

It was just a test call but it seemed to take a long time

Andy J

Aug 28, 2018

The product and service were excellent. When we need this type of service again, we will definitely use Medical Care Alert.

Barbara

Aug 25, 2018

I had the best sales person, and he was very knowledgeable about the equipment. I spent a month investigating into different companies, after a week of being harrasd by sales people from other companies it made it easier to pick Medical Care Alert!! Who wants a company that is going to harass our loved ones!!! Best part they have no hidden fees or price increases like the other companies. I feel good about selecting Medical Care Alert for my mom!!!

William G

Aug 22, 2018

I was very pleased with the response exhibited by Medical Care Alert.

Helen R

Aug 20, 2018

Excellent

Theodore H

Aug 14, 2018

xxx

DJ M

Aug 14, 2018

Your employees are always so quick to answer and so kind. This is a great service

Doris K

Jul 18, 2018

I am now in assisted Living, But it save me many times! Thank you for your service. I have turned my med alert back in.

Margaret D

Jul 13, 2018

It was just a change of charge card information.

Nadine Schloemer

Jun 22, 2018

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J Craig Porter

Jun 08, 2018

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Christopher Santucci

May 24, 2018

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William M

May 05, 2018

Perfect system and easy to use. Entire family can rest a bit easier.

John S

Nov 13, 2018

I only have 4 days off service to review, so things may be skewed. But the ordering process was smooth thanks to Justin (I think) and the equipment arrived in two days. Set up was as simple as advertised, and so far we are TOTALLY happy. Thank you for the priceless peace of mind.

Gloria M

Oct 22, 2018

I activated the system by accident. Howver, everything worked well and the resonse time was excellent.

Janet S

Oct 15, 2018

We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts. Thank you :)

Elinor E

Oct 11, 2018

Very good. Thank you.

Nolan G

Sep 29, 2018

Everything OK. People very supportive and nice.

Robert

Sep 26, 2018

A few problems as the alarm went off for no reason. In one instance it went off while I was on the phone with a rep who was responding to another false alarm. Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged] Can't wait for your new model

Nancy F

Sep 24, 2018

Quick to reply, replaced, received it in 3 days, easy to return and easy to set up, easy to test very happy with service

Cynthia R

Sep 21, 2018

A five . I am pleased so far

Herbert R

Sep 17, 2018

Thank you for being we we needed you.

Raquel R

Sep 14, 2018

I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.

Sharon W

Sep 07, 2018

Everyone was very helpful

Peggy

Sep 02, 2018

The Medical Alert team is spectacular!! They are organized and always ready to help.

Becca D

Aug 30, 2018

Thank you for your service. We know longer need you as my mom in law is almost 100, so she has someone with her at all times. We did need your service a few times in which medical help was summoned, so thank you for that.

James M

Aug 28, 2018

Very profrssional. A great help

Ira N

Aug 24, 2018

excellent knowledge of your representatives. got averything resolved in 1 call

Richard (

Aug 22, 2018

The service is great. The push of a button will get you help when needed.

Bridger J

Aug 16, 2018

Great. We had a practice run to show my mom how to use the system.

Theodore H

Aug 14, 2018

xxx

Donald I

Aug 13, 2018

I would recommend the service

Catherine P

Jul 17, 2018

Very good help with setup issues and finances. Very clear and friendly.

Customer

Jun 28, 2018

Thank you for "being there" 24/7! You gring comfort and safety! You may think these long empty shifts are thankless - they are not! Thank you!!!

Cyndi Cini

Jun 11, 2018

I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.

Carol Luciane

Jun 03, 2018

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Michelle S

May 23, 2018

It's working well except when the operater doesn't hang up and then your phone is off the hook and we didn't know how to hang it up and it was making a loud noise. But we talk to someone after the phone finally disconnected and know how to hangup it if that happen again

mlgood

Apr 29, 2018

VERY EFFICIENT EFFECTIVE "my call was answered quickly and emergency help came prontly"

Teresa S

Oct 31, 2018

I ordered replacement parts for my dad's Medical Care Alert (2 belt loop clips). I only received one, but when I brought it to the customer services' attention, it was taken care of immediately.

Gary Scovill

Oct 22, 2018

Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you

Rebecca V

Oct 12, 2018

Great customer service rep!

Margaret

Oct 05, 2018

My experience was very satisfying. Thanks

Suzanne W

Sep 29, 2018

Great!

Roma T

Sep 25, 2018

Satisfied

Margery H

Sep 24, 2018

Medical Care Alert has helped my mother not only with concerns but with things like changing the batteries in her monitoring system! Full service customer support.

Ross N

Sep 21, 2018

n/c

Arlo N

Sep 17, 2018

As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.

Mary J

Sep 12, 2018

I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.

George

Sep 07, 2018

Great customer service could not have had a better experience they do a great job

Barbara

Sep 02, 2018

nothing to write yet

Debbie A

Aug 30, 2018

I love The piece of mind that no matter where she is my mom has help at the push of a button. Her unit stopped working properly, we call and talked to them about it and in 3 days we had her new units. Great customer service.

Linda S

Aug 28, 2018

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Viola P

Aug 24, 2018

Everyone in your customer service dept are terrific. The clasp on my bedtime buddy broke and a new bedtime buddy was sent sent out immediately

Norvell W

Aug 21, 2018

Medical Care Alert has always seemed very conscientious and diligent. I am discontinuing my use of their services because my own changed circumstances substantially diminish my expectation of needing their service. The only reason I am not giving a 6 star review is that they have very little flexibility about the service they are willing to provide.

Tlynn G

Aug 15, 2018

Loved your service while I needed it Thank You

Robert H

Aug 14, 2018

VeryGood!

JR H

Jul 24, 2018

AWESOME!!!!!!!

Alfred E

Jul 17, 2018

The person I talked to was very helpful, the button was for my sister.

Kathryn Couser

Jun 28, 2018

.

Mary R Gruber

Jun 11, 2018

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Roger Markiewcz

May 30, 2018

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Sarah Crews

May 07, 2018

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scrposey

Apr 28, 2018

GREAT SERVICE! "Arrived on time just like they said!"

Richard E

Oct 25, 2018

There response has always been good the people are pleasant and the agent is very good and helpfull

Kathryn L

Oct 22, 2018

MCA customer service dept is always excellent!

Carol J

Oct 12, 2018

Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.

Eleanore B

Oct 03, 2018

The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.

Betty S

Sep 28, 2018

Customer Service has a remedy my problem.

Ada M

Sep 25, 2018

The device is small and easy to use. Just wear and press the button if you need help and help is really on the way! They answer quickly happy I bought for my mother.

Roselyn B

Sep 23, 2018

5 stars. Always caring and always ready to answer your call.

Trever C

Sep 19, 2018

Excellent assistance

Karen P

Sep 16, 2018

I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!

Amanda

Sep 12, 2018

Very easy to work with and good customer service!

Gloria M

Sep 04, 2018

Excellence. In clarity & communication.

Grace C

Aug 31, 2018

My experience with Medical Alert has been very good. I spoke with a very knowledgeable person and my equipment was delivered as they said. I am very pleased.

Parks W

Aug 28, 2018

Very responsive and professional followup

Carol M

Aug 26, 2018

The agent was pleasant and helpful. Thank you.

Jean C

Aug 23, 2018

Excellent, life saving reaction from Medical Care Alert.

Eileen E

Aug 21, 2018

Extremely helpful and understanding. Thank you for blessing Eileen’s day

Kathleen G

Aug 15, 2018

Simply to install.

Randall C

Aug 14, 2018

Low battery alerts became the norm.

Sherry S

Jul 23, 2018

It works, but I cannot get it to turn off when accidentally pressed. I push button once then again and hold for 7 seconds. It used to cancel when I did this, but now it goes ahead and contacts. Not a big problem, but it should cancel when I try to turn it off. I did fall one time and got someone and had help right away. I thank you for that. Unable to use bedtime buddy and had to return. Light switches activate some lights and the ones that aren't might be close enough to window, but are not available. I'm glad that the main unit works as well as it does. The people who answer are really terrific.

Peter J

Jul 14, 2018

New pouch-style carrier is far superior to the others you have provided.

Monta Rae Cook

Jun 22, 2018

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Cyndi C

Jun 11, 2018

“I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.”

Winnie W Yee

May 29, 2018

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Terry E Rector

May 06, 2018

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jhaflinger

Apr 24, 2018

EASY "They were very friendly and made it easy to get set up with a new account. The free shipping was very quick. They followed up several times to make sure everything was fine. The equipment was simple to get working."