I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Very not ice and informative
Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.
Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail
one thing I feel should be changed is to have the pacemaker notice more visible as at very start of your presentation. Then one could call Dr. and see if alright before going any further. I did not see the notice until I had already ordered and received the kit.. As it turned out he said it would be ok to wear. Bill Timberman A ten likely.
I didn't realize my husband couldn't talk to you through his pendant. He is hard of hearing so probably won;t be able to hear you.
My Mother never had to use the alert but it was a comfort for our family to have it available for her. The service was very good, Thank you!
The device is rather heavy and cumbersome to wear around neck. They do respond quickly as I had bent over and button was activated by mistake.
Ordered this medical alert last week. Fast friendly knowledgeable service easy to install extremely happy.
Very helpful and reassurimg..
Always friendly and helpful.
The process could not be easier. Debbie took my order and was very helpful. We received the equipment within 2 days of the order and the set up was very simple. I would recommend Medical Care Alert to anyone needing a life alert system
My experience was good but not extraordinary. If I had a complaint, it would be how long it took to receive the partial refund (nearly 60 days from the notification date). Still, I appreciate that there was a refund. I didn't think to ask for that, as I made the notification the day after my mother died. The refund took my experience from a 3-star to a 4-star review (and my likely recommendation from a 7 to a 9).
I Have not used it yet. I hope I never well
Excellent service I will highly recommend you to any one of my friends who need medical alert you guys do a great job you stay with me three times already
Very reassuring. Rated 9 rather than 10 because too soon to determine what experience will be when service used over time.
I was a little disappointed to find that the communication is through the base station only and not the pendant. Mom is hard of hearing so when in another room it concerns me a bit. also, I was told the kit would include pendant and wrist buttons but only the pendant was included. Set up and testing were simple and operators very courteous.
brief but informative
Like it so far. Thanks
Sam was very friendly and efficient.
Very helpful people.
Someone came on right away to help me. Immediately called the EMS in my area. Very pleased with the help I got in a very timely manner!!
Excellent responsiveness and customer service!
Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home
The test was successful. Thank you
5 star customer service!
Very easy to set up and test. Price is reasonable.
see previous review
My experience has been very good from the very beginning.
The base was much too loud so someone at your office helped me turn it down. I live in an older building without enough wall outlets so I set mine up in an extension strip, which did not work. I had to search for an accessible wall outlet which did work. The ones behind the fridge and the piano were not available.
representative was very courteous and patient with all my questions
Great customer service, product was easy to set up and tested good.
The lady I spoke to was extremely helpful and answered all my questions.
Great service. Very friendly responders.
my first weekly test is coming up monday
Very friendly, explained everything thoroughly, thank you for peace of mind.
Great response to situation. Highly recommend this company
Always responsive and helpful
All's going well. I've learned that the 'button' is VERY sensitiveand that you respond even if I just 'put it down too hard! So, I am very careful to be 'gentle'! I do hope that you do not ask for 'reviews' too often.
Happy they had me upgrade my equipment so now it works well. It wasn't connecting to at&t wifi before.
Very easy to install. I tested the system after installation, I had a little problem but the agent quickly resolve the problem by accomplishing a reset.
having this system inlace gave peace of mind to my Mother, knowing help was on the way had I taken a fall
What a godsend. We had been signed up less than a month when mom fell in the garage and couldn't move. You talked to her, kept her calm, and got her help. She ended up back home with only bad scrapes and bruises. Without you, she could have been in that garage for hours. Thank you.
Your system is fine. It was the EMS Life Link representative who installed your system..attaching it to the wireless modem, etc. He walked me through the first line check call. Most people who work with this kind of installation would have a difficult time installing it...and..I am very computer savvy.
I was very happy with your service and working with your personnel was a pleasure.
VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED
Will write more after I have had it for a longer time -- Only a week so farl.
Customer service staff have always been efficient, professional and helpful. Thank you!
We have appreciated the extra layer of protection for my mother in law, as we are both having to work full time this summer, so she is on her own much of the day.
Your ad in AARP is not clear on actual cost with additional services. Why not just give the full facts on cost and billing.?? Skip all the small print and use the color graphic spaces for full information?
I am very pleased your representative was helpful and Knowledgeable. I feel safer now ....ThankYou
Toni was pleasant and helpful.
I FOUND YOUR SALES PEOPLE WERE VERY HELPFUL AND PATIENT WITH ALL MY QUESTIONS PRIOR TO PURCHASING UNIT. AND CUSTOMER SERVICE HAS BEEN VERY GOOD ABOUT THE TESTING.
Everything is great
Excellent help through your chat system. And the representative followed up with just like he said he would. System setup was easy.
The product was never used. My dad is not ready to go there yet. My experience with the person Debbie and the other person who work's with her, I am sorry I didn't get her name, were exceptional. They answered all my questions and they also answered the phone! I would definitely recommend your company. When my dad is ready I'll be back.
Medical Care Alert personnel need to ask up front whether patient has a pace-maker. Thanks! Seems like good system.
Helpful support staff
Great customer service
It seems to be working well, just wish it was a little lighter weight. The original lanyard opened twice by itself and you sent me a areplacement which is working but I don’t have full confidence that it won’t open by itself again, especially when I am away from home.
Handled shipping error in professional and timely fashion.
I spoke with someone in the office when I was ready to come on board and I found them very pleasant and solicitous!
Very helpful service. Tested system and works fine. Patient with having to change system before installation.
I have referred several times. Thank you!
The customer service lady was SUPER nice and helpful but the app keeps closing and won't locate my MOM in my phone. I just hope that they can locate her and help in an emergency.
Excellent, professional service. No pressure sales. Excellent product knowledge.
It's really nice & we love it! Thank you
The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.
I'm pleased with the system and regret it has gone off my mistake several times.
We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.
Medical CareAlert customer service personnel are most accommodating and responsive to my questions and needs.
So far, product is great.
Lisa Doub is always assisting me out.
It was great!
Great services my old one broke I called to replace it 3days I have the new one 5 star
The medical alert system calls for help when you press the button
knowledgeable, courteous, gave me time to make a decision without annoying phone calls
To sensitive. Also, if the alarm is sounded by accident, you can not make a phone call out to cancel the alert. It takes over your phone.
Sue Neal is a great person to deal with. Every encounter with her has always been great. She is knowledgeable and always ready to help. Thank you
customer service was courteous and quick.
Very responsive customer service
Bryan was so great! He took care of my family so quickly and did a same day install to help keep my family member connected with help. Cameron was out installer and he was very kind and courteous to my family and made us feel comfortable with the entire install and useage process. Thank you so much for everything!
Excellent care interns of quick phone responses. Fortunately I didn’t need an emergency alert. I wished that the pendant was smaller. If it had been, I would have worn it all the time. Instead, I constantly wore the Bedside Buddy. Its range did not extend very far in my house, rendering it almost useless, but also the Buddy’s cloth band broke twice. Thank you for your service.
very good and helpful
The staff that I spoke with were very helpful and knowledgeable. However, the shipping department was less than accurate causing the Post Office to return the unit as not deliverable. Once the error was corrected, the company overnighted the unit to my father. The set-up procedure was easy to follow especially with the link to the video provided to us via email.
Your staf is always nice and understanding. I appreciate everyone. Donna Elmore
Very helpful changing service to this company…..
Everyone I spoke with was warm, caring and knowledgeable.
From the beginning until the device was mailed to me, the representative was helpful and knowledgeable. She left me alone to work things out with my family and didn't send me a hundred emails asking if I was ready, she was patient with me and that made the whole process a whole lot smoother. My mother seems to be happy with the device...we'll see if she wears it!
Polite and knowledgeable.
Great customer service!