Ross N

star star star star star
Sep 21, 2018

n/c

Arlo N

star star star star star
Sep 17, 2018

As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.

Mary J

star star star star star
Sep 12, 2018

I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.

George

star star star star star
Sep 07, 2018

Great customer service could not have had a better experience they do a great job

Barbara

star star star star star
Sep 02, 2018

nothing to write yet

Debbie A

star star star star star
Aug 30, 2018

I love The piece of mind that no matter where she is my mom has help at the push of a button. Her unit stopped working properly, we call and talked to them about it and in 3 days we had her new units. Great customer service.

Linda S

star star star star star
Aug 28, 2018

.

Viola P

star star star star star
Aug 24, 2018

Everyone in your customer service dept are terrific. The clasp on my bedtime buddy broke and a new bedtime buddy was sent sent out immediately

Norvell W

star star star star star
Aug 21, 2018

Medical Care Alert has always seemed very conscientious and diligent. I am discontinuing my use of their services because my own changed circumstances substantially diminish my expectation of needing their service. The only reason I am not giving a 6 star review is that they have very little flexibility about the service they are willing to provide.

Tlynn G

star star star star star
Aug 15, 2018

Loved your service while I needed it Thank You

Robert H

star star star star star
Aug 14, 2018

VeryGood!

JR H

star star star star star
Jul 24, 2018

AWESOME!!!!!!!

Alfred E

star star star star star
Jul 17, 2018

The person I talked to was very helpful, the button was for my sister.

Kathryn Couser

star star star star star
Jun 28, 2018

.

Mary R Gruber

star star star star star
Jun 11, 2018

.

Roger Markiewcz

star star star star star
May 30, 2018

.

Sarah Crews

star star star star star
May 07, 2018

.

scrposey

star star star star star
Apr 28, 2018

GREAT SERVICE! "Arrived on time just like they said!"

Mildred Baker

star star star star star
Apr 23, 2018

.

Leola M

star star star star star
Apr 21, 2018

Really easy to set up and to use by my 96 year old mother. Call center is very responsive. Regular tests of the system are encouraged and easy to accomplish. I highly recommend this alert company.

Daryl R

star star star star star
Apr 20, 2018

Excellent service!

Mary J

star star star star star
Apr 20, 2018

GALE WIELAND WAS VERY HELPFUL AND COURTEOUS. I HAVE ONLY HAD THIS UNIT FOR A SHORT TERM. BUT I AM SURE THAT I WILL LIKE IT.

Linda E

star star star star star
Apr 20, 2018

The one problem I had was that the thing that goes around your neck is way to long. I am short and have already hit the button when working.. Is there a way that you can pin it on the side of your shirt Other wise it has been great

gr8friend2

star star star star star
Apr 19, 2018

PEACE OF MIND "The call center is very responsive. My 96 year old mother requested that my sister and I be contacted versus emergency persons. She was feeling weak, but did not want to go to the hospital. We were able to help her and soon she was feeling better. The device is easy to set up and to use. It provides me with peace of mind to know that my mother can solicit help when she needs it and that I will be contacted immediately to be informed of the situation."

Sybil B Diehl

star star star star star
Apr 02, 2018

.

Trever C

star star star star star
Sep 19, 2018

Excellent assistance

Karen P

star star star star star
Sep 16, 2018

I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!

Amanda

star star star star star
Sep 12, 2018

Very easy to work with and good customer service!

Gloria M

star star star star star
Sep 04, 2018

Excellence. In clarity & communication.

Grace C

star star star star star
Aug 31, 2018

My experience with Medical Alert has been very good. I spoke with a very knowledgeable person and my equipment was delivered as they said. I am very pleased.

Parks W

star star star star star
Aug 28, 2018

Very responsive and professional followup

Carol M

star star star star star
Aug 26, 2018

The agent was pleasant and helpful. Thank you.

Jean C

star star star star star
Aug 23, 2018

Excellent, life saving reaction from Medical Care Alert.

Eileen E

star star star star star
Aug 21, 2018

Extremely helpful and understanding. Thank you for blessing Eileen’s day

Kathleen G

star star star star star
Aug 15, 2018

Simply to install.

Randall C

star star star star star
Aug 14, 2018

Low battery alerts became the norm.

Sherry S

star star star star star
Jul 23, 2018

It works, but I cannot get it to turn off when accidentally pressed. I push button once then again and hold for 7 seconds. It used to cancel when I did this, but now it goes ahead and contacts. Not a big problem, but it should cancel when I try to turn it off. I did fall one time and got someone and had help right away. I thank you for that. Unable to use bedtime buddy and had to return. Light switches activate some lights and the ones that aren't might be close enough to window, but are not available. I'm glad that the main unit works as well as it does. The people who answer are really terrific.

Peter J

star star star star star
Jul 14, 2018

New pouch-style carrier is far superior to the others you have provided.

Monta Rae Cook

star star star star star
Jun 22, 2018

.

Cyndi C

star star star star star
Jun 11, 2018

“I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.”

Winnie W Yee

star star star star star
May 29, 2018

.

Terry E Rector

star star star star star
May 06, 2018

.

jhaflinger

star star star star star
Apr 24, 2018

EASY "They were very friendly and made it easy to get set up with a new account. The free shipping was very quick. They followed up several times to make sure everything was fine. The equipment was simple to get working."

Carol Rowe

star star star star star
Apr 23, 2018

.

Carl H

star star star star star
Apr 21, 2018

I would describe their service as excellent. I have made a couple of mistakes and they have been very patient with me. They take their job VERY seriously and that is important to all of us who wear a medical alert pendant. .

Cynthia H

star star star star star
Apr 20, 2018

Great

Joseph R

star star star star star
Apr 20, 2018

Easy as all things could be!

Mason W

star star star star star
Apr 20, 2018

Medical alert is excellent.I pressed the excellent star & it didn't register..Yes I would recommend

Dave Mcmanamen

star star star star star
Apr 17, 2018

.

William Labus

star star star star star
Mar 25, 2018

.

Mark P

star star star star star
Sep 18, 2018

Very good customer service. Thanks for your help

Judy S

star star star star star
Sep 14, 2018

I am well pleased with the service and problems are quickly solved

Floyd M

star star star star star
Sep 07, 2018

Great

Mary B

star star star star star
Sep 03, 2018

Very pleased

Ruth Gebbia

star star star star star
Aug 30, 2018

It was just a test call but it seemed to take a long time

Andy J

star star star star star
Aug 28, 2018

The product and service were excellent. When we need this type of service again, we will definitely use Medical Care Alert.

Barbara

star star star star star
Aug 25, 2018

I had the best sales person, and he was very knowledgeable about the equipment. I spent a month investigating into different companies, after a week of being harrasd by sales people from other companies it made it easier to pick Medical Care Alert!! Who wants a company that is going to harass our loved ones!!! Best part they have no hidden fees or price increases like the other companies. I feel good about selecting Medical Care Alert for my mom!!!

William G

star star star star star
Aug 22, 2018

I was very pleased with the response exhibited by Medical Care Alert.

Helen R

star star star star star
Aug 20, 2018

Excellent

Theodore H

star star star star star
Aug 14, 2018

xxx

DJ M

star star star star star
Aug 14, 2018

Your employees are always so quick to answer and so kind. This is a great service

Doris K

star star star star star
Jul 18, 2018

I am now in assisted Living, But it save me many times! Thank you for your service. I have turned my med alert back in.

Margaret D

star star star star star
Jul 13, 2018

It was just a change of charge card information.

Nadine Schloemer

star star star star star
Jun 22, 2018

.

J Craig Porter

star star star star star
Jun 08, 2018

.

Christopher Santucci

star star star star star
May 24, 2018

.

William M

star star star star star
May 05, 2018

Perfect system and easy to use. Entire family can rest a bit easier.

lisamwilson-2588

star star star star star
Apr 24, 2018

IT WAS OK "My mom found this very difficult to put together. The representative couldn't have cared less about it either. I hope if she has to call in the person who answers is more caring."

Ann T

star star star star star
Apr 22, 2018

I have to master how to operate.

Michael Wooden

star star star star star
Apr 20, 2018

.

Linda L

star star star star star
Apr 20, 2018

Very responsive customer service. Fast response when I push the alert button.

Sharon D

star star star star star
Apr 20, 2018

I was very impressed and comfortable with Gale, who I ordered thru. We have not yet started using the system but all questions were answered. When I first started looking for a system for my parents, I was over whelmed. But I got a good report from a former client and am so glad I did, price is wonderful, extras are wonderful and have no doubt service will also be wonderful. Thank you for our peace of mind!

Kathryn F

star star star star star
Apr 20, 2018

I love it, but two things about it are bothersome. First, it sets itself off sometimes without me falling or pushing the button (it might not be a problems if I had a smaller chest). Secondly, the fabric at the places where the strap is fastened to the pendent and to the clasp irritates and rubs my skin----especially on the back of my neck.. Also, for us baby boomers, having an option to buy them in psychedelic colors or some sort of tie-dye pattern would be great.

Lorraine Cutter

star star star star star
Apr 09, 2018

.

William Kuhl

star star star star star
Mar 24, 2018

.

Herbert R

star star star star star
Sep 17, 2018

Thank you for being we we needed you.

Raquel R

star star star star star
Sep 14, 2018

I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.

Sharon W

star star star star star
Sep 07, 2018

Everyone was very helpful

Peggy

star star star star star
Sep 02, 2018

The Medical Alert team is spectacular!! They are organized and always ready to help.

Becca D

star star star star star
Aug 30, 2018

Thank you for your service. We know longer need you as my mom in law is almost 100, so she has someone with her at all times. We did need your service a few times in which medical help was summoned, so thank you for that.

James M

star star star star star
Aug 28, 2018

Very profrssional. A great help

Ira N

star star star star star
Aug 24, 2018

excellent knowledge of your representatives. got averything resolved in 1 call

Richard (

star star star star star
Aug 22, 2018

The service is great. The push of a button will get you help when needed.

Bridger J

star star star star star
Aug 16, 2018

Great. We had a practice run to show my mom how to use the system.

Theodore H

star star star star star
Aug 14, 2018

xxx

Donald I

star star star star star
Aug 13, 2018

I would recommend the service

Catherine P

star star star star star
Jul 17, 2018

Very good help with setup issues and finances. Very clear and friendly.

Customer

star star star star star
Jun 28, 2018

Thank you for "being there" 24/7! You gring comfort and safety! You may think these long empty shifts are thankless - they are not! Thank you!!!

Cyndi Cini

star star star star star
Jun 11, 2018

I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.

Carol Luciane

star star star star star
Jun 03, 2018

.

Michelle S

star star star star star
May 23, 2018

It's working well except when the operater doesn't hang up and then your phone is off the hook and we didn't know how to hang it up and it was making a loud noise. But we talk to someone after the phone finally disconnected and know how to hangup it if that happen again

mlgood

star star star star star
Apr 29, 2018

VERY EFFICIENT EFFECTIVE "my call was answered quickly and emergency help came prontly"

Judith A

star star star star star
Apr 24, 2018

Equipment is top quality and company calls if I haven't checked my equipment and I like their reminders. No problems and am very satisfied.

director-84032

star star star star star
Apr 21, 2018

VERY PLEASED! "Order was recieved quickly, easy to set up. Operators are polite and helpful."

jagrant

star star star star star
Apr 20, 2018

THE SYSTEM HAS MET MY EXPECTATIONS "Other than a few hiccups, the system has worked well for me. Don't care for the lanyard so I wear it hooked to my belt or when around the house hooked on my bra. Have been doing a lot of yard work, bending and stooping with no problems and no false alarms. Very pleased with the system and the responses I have received when it has gone off by accident. I wished the unit were slightly smaller, but have learned to live with it. I would recommend it. "

Ronald S

star star star star star
Apr 20, 2018

Has worked so far.

Judith W

star star star star star
Apr 20, 2018

I have been extremely pleased. I'm probably their problem child; I seem to have frequent false alarms; mostly dropping it, and the people who answer are so very kind and patient, and it's always a really quick response. I can't wear my system around my neck, and had trouble with the original clip, and they quickly sent me a much better clip. The customer service line is just as nice as the line that answers when a fall (or an accidental drop, or a bump into something that presses the button occurs) occurs. You couldn't ask for anything better. When you need customer service (or have a false alarm) there is always a cheerful person who picks up and answers. Another nice thing I like is that I can use it in ALL the United States, including Alaska and Hawaii. I looked at several different systems on the internet and this one seemed the best. It has three different levels of distance, depending on your lifestyle, so if you are active and like to travel, they've got you covered. I think for the choices of distance coverage, the responsive customer service, and the patient emergency call responders, this system can't be beat.

empirestateauto

star star star star star
Apr 19, 2018

VERY PROMPT "Good company to deal with "

Elizabeth A Lofthus

star star star star star
Apr 06, 2018

.

Terrell Jenkins

star star star star star
Mar 21, 2018

.