You were VERY responsive and helpful and especially understanding when talking with my 94 year old dad. Him wearing your fall button allows me to sleep at night. Thank you.
Everyone was very helpful and I liked your program but decided I wasn’t ready for it yet
I like it but I'm a little confused with having to have two separate buttons, one for house and one when I travel or just go down the block. Also having to test them once a week is a little trying.
Medical Care Alert is easy to work with, they get their equipment to you fast and they make it very easy to get everything set up in the home.
It was very easy to set up?and everything. Didn't need too much help
Immediate response. B Not an emergency. Feel secure with the device
was good i joined
Professional, friendly and helpful
Spoke with Sue about returning med alert as I no longer needed it, she helped me get everything I needed to send back address and even answered our mail clerks question and helped me quickly and friendly, she’s a keeper.
good job great people
I found that the device did not always work and other times it was quite a bother. It was recommended to me to get an Apple Watch with a fall detection and GPS that is water proof. I did and found less costly also.
MCA customer service dept is always excellent!
Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.
The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.
Customer Service has a remedy my problem.
The device is small and easy to use. Just wear and press the button if you need help and help is really on the way! They answer quickly happy I bought for my mother.
5 stars. Always caring and always ready to answer your call.
I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!
Very easy to work with and good customer service!
Excellence. In clarity & communication.
My experience with Medical Alert has been very good. I spoke with a very knowledgeable person and my equipment was delivered as they said. I am very pleased.
Very responsive and professional followup
The agent was pleasant and helpful. Thank you.
I received a phone call that Medical Alert got a message of a battery problem with my system. It was explained to me the step to correct the problem. I a few days I received my new bracelet and necklace. I followed the simple instructions which I performed and was back to normal. Very pleased with my Medical Care Alert system.
I had an excellent experience. The person I talked with knew the product and gave me answers to all my questions. I felt like you had the services I wanted and Deb was able to explain them in detail. I already recommended you and the Margaret is now wearing your product.
I found the service to be operationally good. If I did something to initiate a call I received a response with minutes. My criticism is two fold. First the annual cost is very expensive. Second, MCA has failed to keep up with technology. My i-phone 4 has made my MCA service obsolete. The watch with wi-fi and cell service does more at a lessor cost without a distance limitation of 400 feet from the base unit. For somebody home bound and not technology proficient the MCA program has merit. Al Voegele
So far so good.
It was a false alarm, but answered promptly. :)
Everything as promised great company thank you
All questions answered. Very helpful.
Very good, I just wish there was 24 hour customer service.
Loved the device. Just wish I could have gotten it sooner in my fathers life
Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good. UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)
I was pleased at the response to my sister's fall.
Very good. Thank you.
Very helpful replacing a damaged unit.
Customer Service has a remedy my problem.
Very satisfied with my contact with your rep. She was very helpful.
Very helpful and friendly anytime I called with questions. Thankfully, the button never needed to be pushed for an emergency. It was accidentally pushed a couple of times, and each time, everyone was very friendly!! Thank you!!
Very good customer service. Thanks for your help
I am well pleased with the service and problems are quickly solved
It was just a test call but it seemed to take a long time
The product and service were excellent. When we need this type of service again, we will definitely use Medical Care Alert.
I had the best sales person, and he was very knowledgeable about the equipment. I spent a month investigating into different companies, after a week of being harrasd by sales people from other companies it made it easier to pick Medical Care Alert!! Who wants a company that is going to harass our loved ones!!! Best part they have no hidden fees or price increases like the other companies. I feel good about selecting Medical Care Alert for my mom!!!
I am pleased with the operation of this system. It is not difficult to handle. The services received have been outstanding also. The staff is always courteous and helpful with any concern. I have no complaint.
Grant was very helpful in setting up this device,,,,,
Product enhanced our sense of safety. We liked that we could use it in our Minnesota home but then also take it for use for 3 months in Florida.
The only problem I have is that it takes a little bit of time for them to answer the call It's a very easy system to set up no landline needed can move it if you have to anywhere in your home
Thank goodness I have Medi Alert! I have fallen very often and they are right there on the microphone. The service is outstanding and everyone is so nice! It gives me such piece of mind to always have it. Especially since I added the “fall” feature. It works every time.
We were able to cancel and received a refund after this client's death. Thank you.
I had no problem with the process except that it cost $25 to return the equipment and than I receive an email a few days later saying how did I like the process of returning with free shipping! Now I had to return the equipment cause my Dad passed away, so it wasn't like I was changing to another company. So I did not need this extra expense with all that I am dealing with now.
EXCELLENT and attentive customer care. VERY efficient and prompt response to any concerns.
Medical Care Alert is great!
I activated the system by accident. Howver, everything worked well and the resonse time was excellent.
We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts. Thank you :)
Very good. Thank you.
Everything OK. People very supportive and nice.
A few problems as the alarm went off for no reason. In one instance it went off while I was on the phone with a rep who was responding to another false alarm. Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged] Can't wait for your new model
Quick to reply, replaced, received it in 3 days, easy to return and easy to set up, easy to test very happy with service
A five . I am pleased so far
Thank you for being we we needed you.
I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.
Everyone was very helpful
The Medical Alert team is spectacular!! They are organized and always ready to help.
Thank you for your service. We know longer need you as my mom in law is almost 100, so she has someone with her at all times. We did need your service a few times in which medical help was summoned, so thank you for that.
Very profrssional. A great help
excellent knowledge of your representatives. got averything resolved in 1 call
Told me they would send instructions on what to do with the equipment. It was very informative, step by step which helped tremendously. Unable to find original box but packed everything in a regular box which worked. Only had 2?weeks from time if call which I felt was tight due to everything going on in our lives.
Very helpful. Knew all the answers to my questions
We help my mother set up her system and it was very easy and everyone was friendly. So far she hasn’t had to use it but she likes the ability to talk into her pendant and go outside knowing she can easily ask for help if needed.
I called to check my device. The staff was quick and efficient.
WONDERFUL RESPONSE FROM YOUR STAFF!
It worked every time.
Awesome gentleman. Not pushy but very pleasant and understanding
Medical Alert you are wonderful!!! Thank you for calling to let me know that my mother and fathers fall alarm was not functioning. They did not realize that shutting off the house phone, shut off the fall system. Thank you to the courteous staff that assisted me in getting their new equipment and service lined out. You guys are the best. :-) Recommend your service to any one that needs fall monitoring to help keep their aging parents in their own home. Sincerely, Deborah R. Adams-Flint
So far under a week, we've had great service.
Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you
Great customer service rep!
My experience was very satisfying. Thanks
Medical Care Alert has helped my mother not only with concerns but with things like changing the batteries in her monitoring system! Full service customer support.
As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.
I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.
Great customer service could not have had a better experience they do a great job
nothing to write yet
I love The piece of mind that no matter where she is my mom has help at the push of a button. Her unit stopped working properly, we call and talked to them about it and in 3 days we had her new units. Great customer service.
Everyone in your customer service dept are terrific. The clasp on my bedtime buddy broke and a new bedtime buddy was sent sent out immediately