the person I spoke with was very knowledgeable and helpful. My question was promptly answered.
Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good. UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)
I was pleased at the response to my sister's fall.
Very good. Thank you.
Very helpful replacing a damaged unit.
Customer Service has a remedy my problem.
Very satisfied with my contact with your rep. She was very helpful.
Very helpful and friendly anytime I called with questions. Thankfully, the button never needed to be pushed for an emergency. It was accidentally pushed a couple of times, and each time, everyone was very friendly!! Thank you!!
Very good customer service. Thanks for your help
I am well pleased with the service and problems are quickly solved
It was just a test call but it seemed to take a long time
The product and service were excellent. When we need this type of service again, we will definitely use Medical Care Alert.
I had the best sales person, and he was very knowledgeable about the equipment. I spent a month investigating into different companies, after a week of being harrasd by sales people from other companies it made it easier to pick Medical Care Alert!! Who wants a company that is going to harass our loved ones!!! Best part they have no hidden fees or price increases like the other companies. I feel good about selecting Medical Care Alert for my mom!!!
I was very pleased with the response exhibited by Medical Care Alert.
Your employees are always so quick to answer and so kind. This is a great service
I am now in assisted Living, But it save me many times! Thank you for your service. I have turned my med alert back in.
It was just a change of charge card information.
Perfect system and easy to use. Entire family can rest a bit easier.
I only have 4 days off service to review, so things may be skewed. But the ordering process was smooth thanks to Justin (I think) and the equipment arrived in two days. Set up was as simple as advertised, and so far we are TOTALLY happy. Thank you for the priceless peace of mind.
I activated the system by accident. Howver, everything worked well and the resonse time was excellent.
We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts. Thank you :)
Very good. Thank you.
Everything OK. People very supportive and nice.
A few problems as the alarm went off for no reason. In one instance it went off while I was on the phone with a rep who was responding to another false alarm. Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged] Can't wait for your new model
Quick to reply, replaced, received it in 3 days, easy to return and easy to set up, easy to test very happy with service
A five . I am pleased so far
Thank you for being we we needed you.
I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.
Everyone was very helpful
The Medical Alert team is spectacular!! They are organized and always ready to help.
Thank you for your service. We know longer need you as my mom in law is almost 100, so she has someone with her at all times. We did need your service a few times in which medical help was summoned, so thank you for that.
Very profrssional. A great help
excellent knowledge of your representatives. got averything resolved in 1 call
The service is great. The push of a button will get you help when needed.
Great. We had a practice run to show my mom how to use the system.
I would recommend the service
Very good help with setup issues and finances. Very clear and friendly.
Thank you for "being there" 24/7! You gring comfort and safety! You may think these long empty shifts are thankless - they are not! Thank you!!!
I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.
It's working well except when the operater doesn't hang up and then your phone is off the hook and we didn't know how to hang it up and it was making a loud noise. But we talk to someone after the phone finally disconnected and know how to hangup it if that happen again
VERY EFFICIENT EFFECTIVE "my call was answered quickly and emergency help came prontly"
I ordered replacement parts for my dad's Medical Care Alert (2 belt loop clips). I only received one, but when I brought it to the customer services' attention, it was taken care of immediately.
Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you
Great customer service rep!
My experience was very satisfying. Thanks
Medical Care Alert has helped my mother not only with concerns but with things like changing the batteries in her monitoring system! Full service customer support.
As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.
I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.
Great customer service could not have had a better experience they do a great job
nothing to write yet
I love The piece of mind that no matter where she is my mom has help at the push of a button. Her unit stopped working properly, we call and talked to them about it and in 3 days we had her new units. Great customer service.
Everyone in your customer service dept are terrific. The clasp on my bedtime buddy broke and a new bedtime buddy was sent sent out immediately
Medical Care Alert has always seemed very conscientious and diligent. I am discontinuing my use of their services because my own changed circumstances substantially diminish my expectation of needing their service. The only reason I am not giving a 6 star review is that they have very little flexibility about the service they are willing to provide.
Loved your service while I needed it Thank You
The person I talked to was very helpful, the button was for my sister.
GREAT SERVICE! "Arrived on time just like they said!"
There response has always been good the people are pleasant and the agent is very good and helpfull
MCA customer service dept is always excellent!
Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.
The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.
Customer Service has a remedy my problem.
The device is small and easy to use. Just wear and press the button if you need help and help is really on the way! They answer quickly happy I bought for my mother.
5 stars. Always caring and always ready to answer your call.
I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!
Very easy to work with and good customer service!
Excellence. In clarity & communication.
My experience with Medical Alert has been very good. I spoke with a very knowledgeable person and my equipment was delivered as they said. I am very pleased.
Very responsive and professional followup
The agent was pleasant and helpful. Thank you.
Excellent, life saving reaction from Medical Care Alert.
Extremely helpful and understanding. Thank you for blessing Eileen’s day
Simply to install.
Low battery alerts became the norm.
It works, but I cannot get it to turn off when accidentally pressed. I push button once then again and hold for 7 seconds. It used to cancel when I did this, but now it goes ahead and contacts. Not a big problem, but it should cancel when I try to turn it off. I did fall one time and got someone and had help right away. I thank you for that. Unable to use bedtime buddy and had to return. Light switches activate some lights and the ones that aren't might be close enough to window, but are not available. I'm glad that the main unit works as well as it does. The people who answer are really terrific.
New pouch-style carrier is far superior to the others you have provided.
“I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.”
EASY "They were very friendly and made it easy to get set up with a new account. The free shipping was very quick. They followed up several times to make sure everything was fine. The equipment was simple to get working."