As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.
I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.
Great customer service could not have had a better experience they do a great job
nothing to write yet
I love The piece of mind that no matter where she is my mom has help at the push of a button. Her unit stopped working properly, we call and talked to them about it and in 3 days we had her new units. Great customer service.
Everyone in your customer service dept are terrific. The clasp on my bedtime buddy broke and a new bedtime buddy was sent sent out immediately
Medical Care Alert has always seemed very conscientious and diligent. I am discontinuing my use of their services because my own changed circumstances substantially diminish my expectation of needing their service. The only reason I am not giving a 6 star review is that they have very little flexibility about the service they are willing to provide.
Loved your service while I needed it Thank You
The person I talked to was very helpful, the button was for my sister.
GREAT SERVICE! "Arrived on time just like they said!"
Really easy to set up and to use by my 96 year old mother. Call center is very responsive. Regular tests of the system are encouraged and easy to accomplish. I highly recommend this alert company.
GALE WIELAND WAS VERY HELPFUL AND COURTEOUS. I HAVE ONLY HAD THIS UNIT FOR A SHORT TERM. BUT I AM SURE THAT I WILL LIKE IT.
The one problem I had was that the thing that goes around your neck is way to long. I am short and have already hit the button when working.. Is there a way that you can pin it on the side of your shirt Other wise it has been great
PEACE OF MIND "The call center is very responsive. My 96 year old mother requested that my sister and I be contacted versus emergency persons. She was feeling weak, but did not want to go to the hospital. We were able to help her and soon she was feeling better. The device is easy to set up and to use. It provides me with peace of mind to know that my mother can solicit help when she needs it and that I will be contacted immediately to be informed of the situation."
I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!
Very easy to work with and good customer service!
Excellence. In clarity & communication.
My experience with Medical Alert has been very good. I spoke with a very knowledgeable person and my equipment was delivered as they said. I am very pleased.
Very responsive and professional followup
The agent was pleasant and helpful. Thank you.
Excellent, life saving reaction from Medical Care Alert.
Extremely helpful and understanding. Thank you for blessing Eileen’s day
Simply to install.
Low battery alerts became the norm.
It works, but I cannot get it to turn off when accidentally pressed. I push button once then again and hold for 7 seconds. It used to cancel when I did this, but now it goes ahead and contacts. Not a big problem, but it should cancel when I try to turn it off. I did fall one time and got someone and had help right away. I thank you for that. Unable to use bedtime buddy and had to return. Light switches activate some lights and the ones that aren't might be close enough to window, but are not available. I'm glad that the main unit works as well as it does. The people who answer are really terrific.
New pouch-style carrier is far superior to the others you have provided.
“I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.”
EASY "They were very friendly and made it easy to get set up with a new account. The free shipping was very quick. They followed up several times to make sure everything was fine. The equipment was simple to get working."
I would describe their service as excellent. I have made a couple of mistakes and they have been very patient with me. They take their job VERY seriously and that is important to all of us who wear a medical alert pendant. .
Easy as all things could be!
Medical alert is excellent.I pressed the excellent star & it didn't register..Yes I would recommend
Very good customer service. Thanks for your help
I am well pleased with the service and problems are quickly solved
It was just a test call but it seemed to take a long time
The product and service were excellent. When we need this type of service again, we will definitely use Medical Care Alert.
I had the best sales person, and he was very knowledgeable about the equipment. I spent a month investigating into different companies, after a week of being harrasd by sales people from other companies it made it easier to pick Medical Care Alert!! Who wants a company that is going to harass our loved ones!!! Best part they have no hidden fees or price increases like the other companies. I feel good about selecting Medical Care Alert for my mom!!!
I was very pleased with the response exhibited by Medical Care Alert.
Your employees are always so quick to answer and so kind. This is a great service
I am now in assisted Living, But it save me many times! Thank you for your service. I have turned my med alert back in.
It was just a change of charge card information.
Perfect system and easy to use. Entire family can rest a bit easier.
IT WAS OK "My mom found this very difficult to put together. The representative couldn't have cared less about it either. I hope if she has to call in the person who answers is more caring."
I have to master how to operate.
Very responsive customer service. Fast response when I push the alert button.
I was very impressed and comfortable with Gale, who I ordered thru. We have not yet started using the system but all questions were answered. When I first started looking for a system for my parents, I was over whelmed. But I got a good report from a former client and am so glad I did, price is wonderful, extras are wonderful and have no doubt service will also be wonderful. Thank you for our peace of mind!
I love it, but two things about it are bothersome. First, it sets itself off sometimes without me falling or pushing the button (it might not be a problems if I had a smaller chest). Secondly, the fabric at the places where the strap is fastened to the pendent and to the clasp irritates and rubs my skin----especially on the back of my neck.. Also, for us baby boomers, having an option to buy them in psychedelic colors or some sort of tie-dye pattern would be great.
Thank you for being we we needed you.
I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.
Everyone was very helpful
The Medical Alert team is spectacular!! They are organized and always ready to help.
Thank you for your service. We know longer need you as my mom in law is almost 100, so she has someone with her at all times. We did need your service a few times in which medical help was summoned, so thank you for that.
Very profrssional. A great help
excellent knowledge of your representatives. got averything resolved in 1 call
The service is great. The push of a button will get you help when needed.
Great. We had a practice run to show my mom how to use the system.
I would recommend the service
Very good help with setup issues and finances. Very clear and friendly.
Thank you for "being there" 24/7! You gring comfort and safety! You may think these long empty shifts are thankless - they are not! Thank you!!!
I like knowing my mother can get help in an emergency. What we do not like is the live test procedure. We have a very difficult time hearing the operator (and there is nothing wrong with my hearing). In addition, the live test procedure is different every time we call so we never know what we will get.
It's working well except when the operater doesn't hang up and then your phone is off the hook and we didn't know how to hang it up and it was making a loud noise. But we talk to someone after the phone finally disconnected and know how to hangup it if that happen again
VERY EFFICIENT EFFECTIVE "my call was answered quickly and emergency help came prontly"
Equipment is top quality and company calls if I haven't checked my equipment and I like their reminders. No problems and am very satisfied.
VERY PLEASED! "Order was recieved quickly, easy to set up. Operators are polite and helpful."
THE SYSTEM HAS MET MY EXPECTATIONS "Other than a few hiccups, the system has worked well for me. Don't care for the lanyard so I wear it hooked to my belt or when around the house hooked on my bra. Have been doing a lot of yard work, bending and stooping with no problems and no false alarms. Very pleased with the system and the responses I have received when it has gone off by accident. I wished the unit were slightly smaller, but have learned to live with it. I would recommend it. "
Has worked so far.
I have been extremely pleased. I'm probably their problem child; I seem to have frequent false alarms; mostly dropping it, and the people who answer are so very kind and patient, and it's always a really quick response. I can't wear my system around my neck, and had trouble with the original clip, and they quickly sent me a much better clip. The customer service line is just as nice as the line that answers when a fall (or an accidental drop, or a bump into something that presses the button occurs) occurs. You couldn't ask for anything better. When you need customer service (or have a false alarm) there is always a cheerful person who picks up and answers. Another nice thing I like is that I can use it in ALL the United States, including Alaska and Hawaii. I looked at several different systems on the internet and this one seemed the best. It has three different levels of distance, depending on your lifestyle, so if you are active and like to travel, they've got you covered. I think for the choices of distance coverage, the responsive customer service, and the patient emergency call responders, this system can't be beat.
VERY PROMPT "Good company to deal with "