Awesome all around
My Mom lives out on a ranch & it seems to work in most places in the house but does not reach very far outside of the house - not as far as was advertised but it will be better than not having any fall alert.
My experience was a good one, All was taken care of and The Representative was Very Courteous and Professional.
My only complaint is after paying for 2 day shipping, delivery took 5 days....not good.
Never had a problem with the company and the reps we spoke to were very nice and helpful.
Good service so far, but we’re not installed yet. Still awaiting delivery of the system.
so far everything is fine.
I spoke with a rep to update some account information. They were very professional, caring and helpful
This system is great. It is very light weight. I usually put in in the charger durung dinner and then put it on again. It charges very quickly!
I did and it does not show
Very pleased with the service provided.
Excellent service. Returned unit. Now waiting for refund. My husband died.
Always very pleasant and helpful when dealing with you.
We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️
Very helpful for such matters-- life or death or well-being
Very helpful. Prompt service.
Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.
This is the second time I have had to use your services. It is rewarding to have the quality of service that I pay for, Thank you.
very good system, plus customer service is very good
Easy to purchase and install
Kept getting low battery messages, called and they are sending new unit to replace.
Brian was fantastic. He responded to our request for service promptly and was extremely helpful in setting the system up. I feel confident that my loved one will receive exceptional service if he ever needs it
Medical Care Alert customer service helped us test our new system. They were friendly and explained how the test worked so we would know what to expect.
With wonderful help and assistance, Debbie made sure that my mom was taken care of!
Easy to set up. So far haven't had to use it.
Mom loves it but ribbon for necklace is too thick and bulky.
It will take me some time to get used to it
Very nice on the phone, Came on time with no trouble setting up.
I needed a system right away and I was treated with respect and I felt the person I was talking to was trustworthy. Unfortunately, it hasn't arrived yet because of delays in shipping with USPS. But that can't be helped.
Everyone was very helpful
Very kind, courteous and always helpful when asking questions.
works great, talk right into the device
Polite and helpful
This was a great experience with this company. They were always quick and professional to respond to emergencies.
always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane
The young man who helped me set up my Mom’s replacement equipment was a saint! He was so patient with me. I’m not the sharpest knife in the drawer when it comes to stuff like that! Anyway, finally got it going and just as we did, I accidentally disconnected us without thanking him! I was running late for an appointment so I didn’t call back to thank him and then it just slipped my mind later. I’m not sure but I think his name was Fred. I would appreciate it if you could pass on to him my sincere thanks for his help that day. I have said from the beginning that your customer service is second to none and that’s why I recommend your company any time the subject of this type of service comes up. Sincerely, Kathy Koontz
So far we have been very pleased, it’s going on 2 weeks now. We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently. I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour difference.
Helpful. Patient. Pleasant.
I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.
Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.
I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.
Very good customer service.
Your customer support is always outstanding!
Customer service is top notch!
Thanks! You were wonderful.
It was an ok exchange. They didn’t ask any questions about why I wanted to return the equipment. I felt like they should have asked. It seemed they only cared about the business side of it
Explained my options and satisfied my problem....thanks so much!
Brian was very knowledgeable about his product, he was patient to answer all my questions and had pointed out features that I had not thought to consider. I basically do not like salesman, but I am sure I would have a better assessment if all were as considerate as Brian.
seem to be ok i have not had to use it as yet and thats a good thing
My sisters and I got this for my mother as she has Dementia and is over 80 years old. She was also staring to fall a bit. We got her the necklace so she could wear it outside. However, she never used it nor did she ever wear the necklace. However, the few times I had to call the call center, everyone was always very nice and helpful.
Very helpful and professional.
I did not speak with anyone, only updated account info.
Thank you Medical Care Alert for giving us peace of mind with our mom. You helped us so many times, with both our parents.
It was easy quick very good communication I'm glad I joined Medical Care alert thank you
My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!
Happy to have this system for my mom!
always there when we call
Lori is a pleasure to work with. Very congenial
I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.
Great so d Far
Very efficient and timely. Well done
It was an accident that she hit the button but the operator was very understanding and sweet!
Courteous and helpful
Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)
Medical Alert program provides a feeling that I can live alone and get help if I fall, have a heart attack or stroke or other medical problem.
I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Very helpful in talking me through set up, sent out a part that needed replacement, and when I called to order, rep was very helpful in guiding me in the right system I needed.
Medical Care Alert has always been helpful and courteous. Everything was always explained to us well.
Protecting our loved ones is top priority. There are not enough kind words to express my gratitude and satisfaction with Medical Care Alert. We made the very tragic mistake of misunderstanding and purchased Medical Alert. Their product is substandard and never recognized falls. My very elderly mom won’t go anywhere without wearing it. All of her falls have been detected, ambulances have been dispatched and they are available 24 hours a day. The costumers service is excellent:a always pleasant, helpful and well trained. Our family is very grateful to subscribe to this service.
Can’t read it at this time as one of the phone wires was broken and I have not been able to use it and I’m waiting for a replacement
Professional and kind
Except for the phone tag we played to get connected, I would say that the experience was extremely easy. All my questions were answered with respect and the process to start the system was very easy.
Fast and easy transaction when I had to close my account. Thank you for your service you are the BEST.
Please let me know when I can expect my account to be credited for returned, unopened product. Thanks.
The responses are immediate and informative. I've been in contact twice and found both times very helpful.
This person was very courteous and I hope I helped her.
I have recommended MCA to several people. Though my mother is no longer in need of the device, I felt she was safer for wearing it. The fall protection is worth the piece of mind.
It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.
The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.
Your representative was professional, knowledgeable, courteous and very helpful.
Thanks for all your help, every senior adult need to get one.
I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call. So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.
After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.
very good service. thank you
During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.
No issues. All went well.
Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home