Betsy B

Jan 17, 2019

Immediate response. B Not an emergency. Feel secure with the device

Edward R

Jan 16, 2019

was good i joined

David L

Jan 16, 2019

Professional, friendly and helpful

Joann R

Jan 07, 2019

Spoke with Sue about returning med alert as I no longer needed it, she helped me get everything I needed to send back address and even answered our mail clerks question and helped me quickly and friendly, she’s a keeper.

Priscilla L

Dec 18, 2018

good job great people

John R

Nov 28, 2018

I found that the device did not always work and other times it was quite a bother. It was recommended to me to get an Apple Watch with a fall detection and GPS that is water proof. I did and found less costly also.

Kathryn L

Oct 22, 2018

MCA customer service dept is always excellent!

Carol J

Oct 12, 2018

Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.

Eleanore B

Oct 03, 2018

The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.

Betty S

Sep 28, 2018

Customer Service has a remedy my problem.

Ada M

Sep 25, 2018

The device is small and easy to use. Just wear and press the button if you need help and help is really on the way! They answer quickly happy I bought for my mother.

Roselyn B

Sep 23, 2018

5 stars. Always caring and always ready to answer your call.

Trever C

Sep 19, 2018

Excellent assistance

Karen P

Sep 16, 2018

I had a marvelous experience with the Medical Care Alert customer service personnel. Easy to talk to and understand. All questions and concerns were answered and I feel my mother is in good hands with your company!


Sep 12, 2018

Very easy to work with and good customer service!

Gloria M

Sep 04, 2018

Excellence. In clarity & communication.

Grace C

Aug 31, 2018

My experience with Medical Alert has been very good. I spoke with a very knowledgeable person and my equipment was delivered as they said. I am very pleased.

Parks W

Aug 28, 2018

Very responsive and professional followup

Carol M

Aug 26, 2018

The agent was pleasant and helpful. Thank you.

Jean C

Aug 23, 2018

Excellent, life saving reaction from Medical Care Alert.

Eileen E

Aug 21, 2018

Extremely helpful and understanding. Thank you for blessing Eileen’s day

Kathleen G

Aug 15, 2018

Simply to install.

Randall C

Aug 14, 2018

Low battery alerts became the norm.

Sherry S

Jul 23, 2018

It works, but I cannot get it to turn off when accidentally pressed. I push button once then again and hold for 7 seconds. It used to cancel when I did this, but now it goes ahead and contacts. Not a big problem, but it should cancel when I try to turn it off. I did fall one time and got someone and had help right away. I thank you for that. Unable to use bedtime buddy and had to return. Light switches activate some lights and the ones that aren't might be close enough to window, but are not available. I'm glad that the main unit works as well as it does. The people who answer are really terrific.

Peter J

Jul 14, 2018

New pouch-style carrier is far superior to the others you have provided.

Barry E

Jan 17, 2019

Everything as promised great company thank you

Warren L

Jan 16, 2019

All questions answered. Very helpful.

Jewish F

Jan 11, 2019


Jelani T

Jan 02, 2019

Very good, I just wish there was 24 hour customer service.

Andrew T

Dec 12, 2018

Loved the device. Just wish I could have gotten it sooner in my fathers life

Mary Nelson

Oct 22, 2018

Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good. UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)

Faye L

Oct 20, 2018

I was pleased at the response to my sister's fall.

Elinor E

Oct 11, 2018

Very good. Thank you.

Anne C

Sep 30, 2018

Very helpful replacing a damaged unit.

Betty S

Sep 28, 2018

Customer Service has a remedy my problem.

Gloria S

Sep 25, 2018

Very satisfied with my contact with your rep. She was very helpful.

Lila L

Sep 22, 2018

Very helpful and friendly anytime I called with questions. Thankfully, the button never needed to be pushed for an emergency. It was accidentally pushed a couple of times, and each time, everyone was very friendly!! Thank you!!

Mark P

Sep 18, 2018

Very good customer service. Thanks for your help

Judy S

Sep 14, 2018

I am well pleased with the service and problems are quickly solved

Floyd M

Sep 07, 2018


Mary B

Sep 03, 2018

Very pleased

Ruth Gebbia

Aug 30, 2018

It was just a test call but it seemed to take a long time

Andy J

Aug 28, 2018

The product and service were excellent. When we need this type of service again, we will definitely use Medical Care Alert.


Aug 25, 2018

I had the best sales person, and he was very knowledgeable about the equipment. I spent a month investigating into different companies, after a week of being harrasd by sales people from other companies it made it easier to pick Medical Care Alert!! Who wants a company that is going to harass our loved ones!!! Best part they have no hidden fees or price increases like the other companies. I feel good about selecting Medical Care Alert for my mom!!!

William G

Aug 22, 2018

I was very pleased with the response exhibited by Medical Care Alert.

Helen R

Aug 20, 2018


Theodore H

Aug 14, 2018



Aug 14, 2018

Your employees are always so quick to answer and so kind. This is a great service

Doris K

Jul 18, 2018

I am now in assisted Living, But it save me many times! Thank you for your service. I have turned my med alert back in.

Margaret D

Jul 13, 2018

It was just a change of charge card information.

Marilyn A

Jan 16, 2019

great experience

August T

Jan 16, 2019

I had no problem with the process except that it cost $25 to return the equipment and than I receive an email a few days later saying how did I like the process of returning with free shipping! Now I had to return the equipment cause my Dad passed away, so it wasn't like I was changing to another company. So I did not need this extra expense with all that I am dealing with now.

Jewish F

Jan 11, 2019


Brent C

Dec 25, 2018

EXCELLENT and attentive customer care. VERY efficient and prompt response to any concerns.

Gail M

Dec 10, 2018

Medical Care Alert is great!

Gloria M

Oct 22, 2018

I activated the system by accident. Howver, everything worked well and the resonse time was excellent.

Janet S

Oct 15, 2018

We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts. Thank you :)

Elinor E

Oct 11, 2018

Very good. Thank you.

Nolan G

Sep 29, 2018

Everything OK. People very supportive and nice.


Sep 26, 2018

A few problems as the alarm went off for no reason. In one instance it went off while I was on the phone with a rep who was responding to another false alarm. Still frustrated when I get a message that it is shut off within an hour after I removed it from the charging base [it was there for three hours or more and the lights reflected that it was charged] Can't wait for your new model

Nancy F

Sep 24, 2018

Quick to reply, replaced, received it in 3 days, easy to return and easy to set up, easy to test very happy with service

Cynthia R

Sep 21, 2018

A five . I am pleased so far

Herbert R

Sep 17, 2018

Thank you for being we we needed you.

Raquel R

Sep 14, 2018

I had a very good experience. They sent me new batteries with the instructions of how to replace them and an envelope to send the used ones back. Thank you.

Sharon W

Sep 07, 2018

Everyone was very helpful


Sep 02, 2018

The Medical Alert team is spectacular!! They are organized and always ready to help.

Becca D

Aug 30, 2018

Thank you for your service. We know longer need you as my mom in law is almost 100, so she has someone with her at all times. We did need your service a few times in which medical help was summoned, so thank you for that.

James M

Aug 28, 2018

Very profrssional. A great help

Ira N

Aug 24, 2018

excellent knowledge of your representatives. got averything resolved in 1 call

Richard (

Aug 22, 2018

The service is great. The push of a button will get you help when needed.

Bridger J

Aug 16, 2018

Great. We had a practice run to show my mom how to use the system.

Theodore H

Aug 14, 2018


Donald I

Aug 13, 2018

I would recommend the service

Catherine P

Jul 17, 2018

Very good help with setup issues and finances. Very clear and friendly.


Jun 28, 2018

Thank you for "being there" 24/7! You gring comfort and safety! You may think these long empty shifts are thankless - they are not! Thank you!!!

Darice D

Jan 16, 2019

Very nice

Ellen M

Jan 16, 2019

It worked every time.

Susy G

Jan 11, 2019

Awesome gentleman. Not pushy but very pleasant and understanding

Deborah A

Dec 20, 2018

Medical Alert you are wonderful!!! Thank you for calling to let me know that my mother and fathers fall alarm was not functioning. They did not realize that shutting off the house phone, shut off the fall system. Thank you to the courteous staff that assisted me in getting their new equipment and service lined out. You guys are the best. :-) Recommend your service to any one that needs fall monitoring to help keep their aging parents in their own home. Sincerely, Deborah R. Adams-Flint

Cheryl A

Dec 03, 2018

So far under a week, we've had great service.

Gary Scovill

Oct 22, 2018

Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you

Rebecca V

Oct 12, 2018

Great customer service rep!


Oct 05, 2018

My experience was very satisfying. Thanks

Suzanne W

Sep 29, 2018


Roma T

Sep 25, 2018


Margery H

Sep 24, 2018

Medical Care Alert has helped my mother not only with concerns but with things like changing the batteries in her monitoring system! Full service customer support.

Ross N

Sep 21, 2018


Arlo N

Sep 17, 2018

As always your staff is prompt and attentive to our requests. Replacing his charging station was delivered quickly.

Mary J

Sep 12, 2018

I was very pleased with the response from customer service when I called. I understood the first time I called when they wanted me to see if my problem continued and when I called back and told them that it did happen again, the person I immediately placed an order for a replacement unit which arrived in 2 days and has been working fine.


Sep 07, 2018

Great customer service could not have had a better experience they do a great job


Sep 02, 2018

nothing to write yet

Debbie A

Aug 30, 2018

I love The piece of mind that no matter where she is my mom has help at the push of a button. Her unit stopped working properly, we call and talked to them about it and in 3 days we had her new units. Great customer service.

Linda S

Aug 28, 2018


Viola P

Aug 24, 2018

Everyone in your customer service dept are terrific. The clasp on my bedtime buddy broke and a new bedtime buddy was sent sent out immediately

Norvell W

Aug 21, 2018

Medical Care Alert has always seemed very conscientious and diligent. I am discontinuing my use of their services because my own changed circumstances substantially diminish my expectation of needing their service. The only reason I am not giving a 6 star review is that they have very little flexibility about the service they are willing to provide.

Tlynn G

Aug 15, 2018

Loved your service while I needed it Thank You

Robert H

Aug 14, 2018



Jul 24, 2018


Alfred E

Jul 17, 2018

The person I talked to was very helpful, the button was for my sister.

Kathryn Couser

Jun 28, 2018