Mitchell T

Sep 24, 2020

Your representative was professional, knowledgeable, courteous and very helpful.

Corey C

Sep 09, 2020

Thanks for all your help, every senior adult need to get one.

Joyce M

Aug 27, 2020

I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call. So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.

Patricia P

Aug 14, 2020

Totally satisfied.

Lois H

Aug 05, 2020

After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.

Gayl L

Jul 27, 2020

very good service. thank you

Daniel K

Jul 22, 2020

During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.

Sandra A

Jul 16, 2020

No issues. All went well.

Patricia A

Jul 07, 2020

Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home

Andrew G

Jun 23, 2020

The test was successful. Thank you

Eunice G

Jun 17, 2020

5 star customer service!

Randall H

Jun 11, 2020

Very easy to set up and test. Price is reasonable.

Rebecca

May 29, 2020

see previous review

Matthew H

May 22, 2020

just wonderful!

Rosalyn L

May 15, 2020

My experience has been very good from the very beginning.

Loretta S

Apr 24, 2020

The base was much too loud so someone at your office helped me turn it down. I live in an older building without enough wall outlets so I set mine up in an extension strip, which did not work. I had to search for an accessible wall outlet which did work. The ones behind the fridge and the piano were not available.

Margaret G

Apr 01, 2020

representative was very courteous and patient with all my questions

Judy P

Mar 24, 2020

Great customer service, product was easy to set up and tested good.

Rita V

Mar 10, 2020

The lady I spoke to was extremely helpful and answered all my questions.

Linda G

Feb 14, 2020

Great service. Very friendly responders.

Adrian A

Jan 31, 2020

my first weekly test is coming up monday

Beth A

Jan 21, 2020

Very friendly, explained everything thoroughly, thank you for peace of mind.

Thomas J

Jan 09, 2020

!

Lorraine A

Jan 01, 2020

Great response to situation. Highly recommend this company

Lorraine B

Dec 24, 2019

Always responsive and helpful

Bonny B

Sep 23, 2020

We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️

Mary C

Sep 04, 2020

Very helpful for such matters-- life or death or well-being

Karen H

Aug 23, 2020

Very helpful. Prompt service.

Phyllis

Aug 12, 2020

Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.

M L

Aug 03, 2020

This is the second time I have had to use your services. It is rewarding to have the quality of service that I pay for, Thank you.

Theresa J

Jul 26, 2020

Great

Joseph S

Jul 19, 2020

very good system, plus customer service is very good

Aubrey W

Jul 15, 2020

Easy to purchase and install

Rose L

Jul 06, 2020

I was very happy with your service and working with your personnel was a pleasure.

Rick H

Jun 23, 2020

VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED

Janet D

Jun 15, 2020

Will write more after I have had it for a longer time -- Only a week so farl.

Robin A

Jun 05, 2020

Customer service staff have always been efficient, professional and helpful. Thank you!

Jeff

May 29, 2020

We have appreciated the extra layer of protection for my mother in law, as we are both having to work full time this summer, so she is on her own much of the day.

Thomas R

May 20, 2020

Your ad in AARP is not clear on actual cost with additional services. Why not just give the full facts on cost and billing.?? Skip all the small print and use the color graphic spaces for full information?

Jack v

May 13, 2020

I am very pleased your representative was helpful and Knowledgeable. I feel safer now ....ThankYou

Lisa

Apr 24, 2020

Toni was pleasant and helpful.

Darlene L

Mar 31, 2020

I FOUND YOUR SALES PEOPLE WERE VERY HELPFUL AND PATIENT WITH ALL MY QUESTIONS PRIOR TO PURCHASING UNIT. AND CUSTOMER SERVICE HAS BEEN VERY GOOD ABOUT THE TESTING.

Barbara G

Mar 22, 2020

Everything is great

Sherry S

Mar 07, 2020

Excellent help through your chat system. And the representative followed up with just like he said he would. System setup was easy.

Stacy F

Feb 05, 2020

The product was never used. My dad is not ready to go there yet. My experience with the person Debbie and the other person who work's with her, I am sorry I didn't get her name, were exceptional. They answered all my questions and they also answered the phone! I would definitely recommend your company. When my dad is ready I'll be back.

Gabriela

Jan 30, 2020

Excellent service

David M

Jan 20, 2020

Medical Care Alert personnel need to ask up front whether patient has a pace-maker. Thanks! Seems like good system.

John C

Jan 05, 2020

Great

Doris Y

Dec 29, 2019

Helpful support staff

Michael B

Dec 23, 2019

Great customer service

Joan C

Sep 17, 2020

So far we have been very pleased, it’s going on 2 weeks now. We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently. I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour difference.

Linda B

Sep 04, 2020

Helpful. Patient. Pleasant.

Esther Q

Aug 21, 2020

All good

Margaret G

Aug 11, 2020

Great service

Frances G

Aug 01, 2020

I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.

Melford R

Jul 26, 2020

Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.

Linda S

Jul 17, 2020

I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.

Cathy F

Jul 14, 2020

Very good customer service.

Tammy B

Jun 26, 2020

It's really nice & we love it! Thank you

Rose A

Jun 22, 2020

The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.

Carolyn H

Jun 15, 2020

I'm pleased with the system and regret it has gone off my mistake several times.

Marcia B

Jun 02, 2020

We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.

James G

May 28, 2020

Medical CareAlert customer service personnel are most accommodating and responsive to my questions and needs.

Kae R

May 20, 2020

So far, product is great.

Lisa A

May 11, 2020

Lisa Doub is always assisting me out.

Edna L

Apr 20, 2020

It was great!

Henry M

Mar 24, 2020

Great services my old one broke I called to replace it 3days I have the new one 5 star

Adolph A

Mar 15, 2020

The medical alert system calls for help when you press the button

Garnet D

Feb 27, 2020

knowledgeable, courteous, gave me time to make a decision without annoying phone calls

William M

Feb 05, 2020

To sensitive. Also, if the alarm is sounded by accident, you can not make a phone call out to cancel the alert. It takes over your phone.

Mary L

Jan 29, 2020

Sue Neal is a great person to deal with. Every encounter with her has always been great. She is knowledgeable and always ready to help. Thank you

Michele D

Jan 16, 2020

customer service was courteous and quick.

Karen K

Jan 02, 2020

Very responsive customer service

Sarah

Dec 27, 2019

Bryan was so great! He took care of my family so quickly and did a same day install to help keep my family member connected with help. Cameron was out installer and he was very kind and courteous to my family and made us feel comfortable with the entire install and useage process. Thank you so much for everything!

Mary T

Nov 26, 2019

Excellent care interns of quick phone responses. Fortunately I didn’t need an emergency alert. I wished that the pendant was smaller. If it had been, I would have worn it all the time. Instead, I constantly wore the Bedside Buddy. Its range did not extend very far in my house, rendering it almost useless, but also the Buddy’s cloth band broke twice. Thank you for your service.

William G

Sep 15, 2020

I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.

Norma J

Aug 29, 2020

Great so d Far

Gail L

Aug 15, 2020

Very efficient and timely. Well done

Laurie E

Aug 05, 2020

It was an accident that she hit the button but the operator was very understanding and sweet!

Carolyn M

Jul 28, 2020

Courteous and helpful

Shirley A

Jul 24, 2020

Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)

Katharine E

Jul 16, 2020

Medical Alert program provides a feeling that I can live alone and get help if I fall, have a heart attack or stroke or other medical problem.

Jacalyn L

Jul 12, 2020

I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!

Joanna P

Jun 23, 2020

Very not ice and informative

Connie K

Jun 18, 2020

Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.

Gail W

Jun 15, 2020

Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail

Rodney G

Jun 01, 2020

good

William E

May 23, 2020

one thing I feel should be changed is to have the pacemaker notice more visible as at very start of your presentation. Then one could call Dr. and see if alright before going any further. I did not see the notice until I had already ordered and received the kit.. As it turned out he said it would be ok to wear. Bill Timberman A ten likely.

Joan M

May 17, 2020

Always pleasurable

Lilah E

May 02, 2020

I didn't realize my husband couldn't talk to you through his pendant. He is hard of hearing so probably won;t be able to hear you.

Sharon D

Apr 08, 2020

My Mother never had to use the alert but it was a comfort for our family to have it available for her. The service was very good, Thank you!

Joan P

Mar 24, 2020

The device is rather heavy and cumbersome to wear around neck. They do respond quickly as I had bent over and button was activated by mistake.

John

Mar 13, 2020

Ordered this medical alert last week. Fast friendly knowledgeable service easy to install extremely happy.

Kathryn F

Feb 23, 2020

Very helpful and reassurimg..

Janelle M

Feb 01, 2020

Always friendly and helpful.

Carolyn A

Jan 23, 2020

The process could not be easier. Debbie took my order and was very helpful. We received the equipment within 2 days of the order and the set up was very simple. I would recommend Medical Care Alert to anyone needing a life alert system

Valerie P

Jan 16, 2020

My experience was good but not extraordinary. If I had a complaint, it would be how long it took to receive the partial refund (nearly 60 days from the notification date). Still, I appreciate that there was a refund. I didn't think to ask for that, as I made the notification the day after my mother died. The refund took my experience from a 3-star to a 4-star review (and my likely recommendation from a 7 to a 9).

Loretta A

Jan 01, 2020

I Have not used it yet. I hope I never well

Daniel K

Dec 26, 2019

Excellent service I will highly recommend you to any one of my friends who need medical alert you guys do a great job you stay with me three times already

Joan G

Nov 19, 2019

Very reassuring. Rated 9 rather than 10 because too soon to determine what experience will be when service used over time.