Carol M

Dec 02, 2020

Very helpful

Stanley G

Nov 22, 2020

Very kind, courteous and always helpful when asking questions.

Leonard E

Nov 03, 2020

works great, talk right into the device

John M

Oct 26, 2020

Polite and helpful

Stephen W

Oct 08, 2020

This was a great experience with this company. They were always quick and professional to respond to emergencies.

Deidri A

Oct 03, 2020

always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane

Kathy K

Sep 24, 2020

The young man who helped me set up my Mom’s replacement equipment was a saint! He was so patient with me. I’m not the sharpest knife in the drawer when it comes to stuff like that! Anyway, finally got it going and just as we did, I accidentally disconnected us without thanking him! I was running late for an appointment so I didn’t call back to thank him and then it just slipped my mind later. I’m not sure but I think his name was Fred. I would appreciate it if you could pass on to him my sincere thanks for his help that day. I have said from the beginning that your customer service is second to none and that’s why I recommend your company any time the subject of this type of service comes up. Sincerely, Kathy Koontz

Joan C

Sep 17, 2020

So far we have been very pleased, it’s going on 2 weeks now. We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently. I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour difference.

Linda B

Sep 04, 2020

Helpful. Patient. Pleasant.

Esther Q

Aug 21, 2020

All good

Margaret G

Aug 11, 2020

Great service

Frances G

Aug 01, 2020

I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.

Melford R

Jul 26, 2020

Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.

Linda S

Jul 17, 2020

I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.

Cathy F

Jul 14, 2020

Very good customer service.

Tammy B

Jun 26, 2020

It's really nice & we love it! Thank you

Rose A

Jun 22, 2020

The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.

Carolyn H

Jun 15, 2020

I'm pleased with the system and regret it has gone off my mistake several times.

Marcia B

Jun 02, 2020

We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.

James G

May 28, 2020

Medical CareAlert customer service personnel are most accommodating and responsive to my questions and needs.

Kae R

May 20, 2020

So far, product is great.

Lisa A

May 11, 2020

Lisa Doub is always assisting me out.

Edna L

Apr 20, 2020

It was great!

Henry M

Mar 24, 2020

Great services my old one broke I called to replace it 3days I have the new one 5 star

Adolph A

Mar 15, 2020

The medical alert system calls for help when you press the button

Merilyn T

Dec 01, 2020

I did not speak with anyone, only updated account info.

Dora T

Nov 16, 2020

Thank you Medical Care Alert for giving us peace of mind with our mom. You helped us so many times, with both our parents.

Bernadette P

Oct 30, 2020

It was easy quick very good communication I'm glad I joined Medical Care alert thank you

Ann G

Oct 23, 2020

My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!

Doris C

Oct 06, 2020

Happy to have this system for my mom!

Janet A

Oct 02, 2020

always there when we call

Robert

Sep 24, 2020

Lori is a pleasure to work with. Very congenial

William G

Sep 15, 2020

I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.

Norma J

Aug 29, 2020

Great so d Far

Gail L

Aug 15, 2020

Very efficient and timely. Well done

Laurie E

Aug 05, 2020

It was an accident that she hit the button but the operator was very understanding and sweet!

Carolyn M

Jul 28, 2020

Courteous and helpful

Shirley A

Jul 24, 2020

Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)

Katharine E

Jul 16, 2020

Medical Alert program provides a feeling that I can live alone and get help if I fall, have a heart attack or stroke or other medical problem.

Jacalyn L

Jul 12, 2020

I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!

Joanna P

Jun 23, 2020

Very not ice and informative

Connie K

Jun 18, 2020

Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.

Gail W

Jun 15, 2020

Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail

Rodney G

Jun 01, 2020

good

William E

May 23, 2020

one thing I feel should be changed is to have the pacemaker notice more visible as at very start of your presentation. Then one could call Dr. and see if alright before going any further. I did not see the notice until I had already ordered and received the kit.. As it turned out he said it would be ok to wear. Bill Timberman A ten likely.

Joan M

May 17, 2020

Always pleasurable

Lilah E

May 02, 2020

I didn't realize my husband couldn't talk to you through his pendant. He is hard of hearing so probably won;t be able to hear you.

Sharon D

Apr 08, 2020

My Mother never had to use the alert but it was a comfort for our family to have it available for her. The service was very good, Thank you!

Joan P

Mar 24, 2020

The device is rather heavy and cumbersome to wear around neck. They do respond quickly as I had bent over and button was activated by mistake.

John

Mar 13, 2020

Ordered this medical alert last week. Fast friendly knowledgeable service easy to install extremely happy.

Helen V

Dec 01, 2020

The responses are immediate and informative. I've been in contact twice and found both times very helpful.

Pamela H

Nov 11, 2020

This person was very courteous and I hope I helped her.

Elizabeth L

Oct 28, 2020

I have recommended MCA to several people. Though my mother is no longer in need of the device, I felt she was safer for wearing it. The fall protection is worth the piece of mind.

Gwendolyn R

Oct 19, 2020

It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.

Lisa A

Oct 06, 2020

Great service!

Janet C

Oct 02, 2020

The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.

Mitchell T

Sep 24, 2020

Your representative was professional, knowledgeable, courteous and very helpful.

Corey C

Sep 09, 2020

Thanks for all your help, every senior adult need to get one.

Joyce M

Aug 27, 2020

I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call. So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.

Patricia P

Aug 14, 2020

Totally satisfied.

Lois H

Aug 05, 2020

After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.

Gayl L

Jul 27, 2020

very good service. thank you

Daniel K

Jul 22, 2020

During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.

Sandra A

Jul 16, 2020

No issues. All went well.

Patricia A

Jul 07, 2020

Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home

Andrew G

Jun 23, 2020

The test was successful. Thank you

Eunice G

Jun 17, 2020

5 star customer service!

Randall H

Jun 11, 2020

Very easy to set up and test. Price is reasonable.

Rebecca

May 29, 2020

see previous review

Matthew H

May 22, 2020

just wonderful!

Rosalyn L

May 15, 2020

My experience has been very good from the very beginning.

Loretta S

Apr 24, 2020

The base was much too loud so someone at your office helped me turn it down. I live in an older building without enough wall outlets so I set mine up in an extension strip, which did not work. I had to search for an accessible wall outlet which did work. The ones behind the fridge and the piano were not available.

Margaret G

Apr 01, 2020

representative was very courteous and patient with all my questions

Judy P

Mar 24, 2020

Great customer service, product was easy to set up and tested good.

Rita V

Mar 10, 2020

The lady I spoke to was extremely helpful and answered all my questions.

Wanja S

Nov 29, 2020

I spoke with a rep to update some account information. They were very professional, caring and helpful

Francine M

Nov 07, 2020

This system is great. It is very light weight. I usually put in in the charger durung dinner and then put it on again. It charges very quickly!

Sheila R

Oct 28, 2020

I did and it does not show

Laurie N

Oct 15, 2020

Very pleased with the service provided.

Karen O

Oct 05, 2020

Excellent service. Returned unit. Now waiting for refund. My husband died.

Nancy G

Sep 25, 2020

Always very pleasant and helpful when dealing with you.

Bonny B

Sep 23, 2020

We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️

Mary C

Sep 04, 2020

Very helpful for such matters-- life or death or well-being

Karen H

Aug 23, 2020

Very helpful. Prompt service.

Phyllis

Aug 12, 2020

Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.

M L

Aug 03, 2020

This is the second time I have had to use your services. It is rewarding to have the quality of service that I pay for, Thank you.

Theresa J

Jul 26, 2020

Great

Joseph S

Jul 19, 2020

very good system, plus customer service is very good

Aubrey W

Jul 15, 2020

Easy to purchase and install

Rose L

Jul 06, 2020

I was very happy with your service and working with your personnel was a pleasure.

Rick H

Jun 23, 2020

VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED

Janet D

Jun 15, 2020

Will write more after I have had it for a longer time -- Only a week so farl.

Robin A

Jun 05, 2020

Customer service staff have always been efficient, professional and helpful. Thank you!

Jeff

May 29, 2020

We have appreciated the extra layer of protection for my mother in law, as we are both having to work full time this summer, so she is on her own much of the day.

Thomas R

May 20, 2020

Your ad in AARP is not clear on actual cost with additional services. Why not just give the full facts on cost and billing.?? Skip all the small print and use the color graphic spaces for full information?

Jack v

May 13, 2020

I am very pleased your representative was helpful and Knowledgeable. I feel safer now ....ThankYou

Lisa

Apr 24, 2020

Toni was pleasant and helpful.

Darlene L

Mar 31, 2020

I FOUND YOUR SALES PEOPLE WERE VERY HELPFUL AND PATIENT WITH ALL MY QUESTIONS PRIOR TO PURCHASING UNIT. AND CUSTOMER SERVICE HAS BEEN VERY GOOD ABOUT THE TESTING.

Barbara G

Mar 22, 2020

Everything is great

Sherry S

Mar 07, 2020

Excellent help through your chat system. And the representative followed up with just like he said he would. System setup was easy.