Very kind, courteous and always helpful when asking questions.
works great, talk right into the device
Polite and helpful
This was a great experience with this company. They were always quick and professional to respond to emergencies.
always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane
The young man who helped me set up my Mom’s replacement equipment was a saint! He was so patient with me. I’m not the sharpest knife in the drawer when it comes to stuff like that! Anyway, finally got it going and just as we did, I accidentally disconnected us without thanking him! I was running late for an appointment so I didn’t call back to thank him and then it just slipped my mind later. I’m not sure but I think his name was Fred. I would appreciate it if you could pass on to him my sincere thanks for his help that day. I have said from the beginning that your customer service is second to none and that’s why I recommend your company any time the subject of this type of service comes up. Sincerely, Kathy Koontz
So far we have been very pleased, it’s going on 2 weeks now. We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently. I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour difference.
Helpful. Patient. Pleasant.
I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.
Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.
I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.
Very good customer service.
It's really nice & we love it! Thank you
The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.
I'm pleased with the system and regret it has gone off my mistake several times.
We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.
Medical CareAlert customer service personnel are most accommodating and responsive to my questions and needs.
So far, product is great.
Lisa Doub is always assisting me out.
It was great!
Great services my old one broke I called to replace it 3days I have the new one 5 star
The medical alert system calls for help when you press the button
I did not speak with anyone, only updated account info.
Thank you Medical Care Alert for giving us peace of mind with our mom. You helped us so many times, with both our parents.
It was easy quick very good communication I'm glad I joined Medical Care alert thank you
My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!
Happy to have this system for my mom!
always there when we call
Lori is a pleasure to work with. Very congenial
I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.
Great so d Far
Very efficient and timely. Well done
It was an accident that she hit the button but the operator was very understanding and sweet!
Courteous and helpful
Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)
Medical Alert program provides a feeling that I can live alone and get help if I fall, have a heart attack or stroke or other medical problem.
I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Very not ice and informative
Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.
Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail
one thing I feel should be changed is to have the pacemaker notice more visible as at very start of your presentation. Then one could call Dr. and see if alright before going any further. I did not see the notice until I had already ordered and received the kit.. As it turned out he said it would be ok to wear. Bill Timberman A ten likely.
I didn't realize my husband couldn't talk to you through his pendant. He is hard of hearing so probably won;t be able to hear you.
My Mother never had to use the alert but it was a comfort for our family to have it available for her. The service was very good, Thank you!
The device is rather heavy and cumbersome to wear around neck. They do respond quickly as I had bent over and button was activated by mistake.
Ordered this medical alert last week. Fast friendly knowledgeable service easy to install extremely happy.
The responses are immediate and informative. I've been in contact twice and found both times very helpful.
This person was very courteous and I hope I helped her.
I have recommended MCA to several people. Though my mother is no longer in need of the device, I felt she was safer for wearing it. The fall protection is worth the piece of mind.
It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.
The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.
Your representative was professional, knowledgeable, courteous and very helpful.
Thanks for all your help, every senior adult need to get one.
I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call. So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.
After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.
very good service. thank you
During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.
No issues. All went well.
Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home
The test was successful. Thank you
5 star customer service!
Very easy to set up and test. Price is reasonable.
see previous review
My experience has been very good from the very beginning.
The base was much too loud so someone at your office helped me turn it down. I live in an older building without enough wall outlets so I set mine up in an extension strip, which did not work. I had to search for an accessible wall outlet which did work. The ones behind the fridge and the piano were not available.
representative was very courteous and patient with all my questions
Great customer service, product was easy to set up and tested good.
The lady I spoke to was extremely helpful and answered all my questions.
I spoke with a rep to update some account information. They were very professional, caring and helpful
This system is great. It is very light weight. I usually put in in the charger durung dinner and then put it on again. It charges very quickly!
I did and it does not show
Very pleased with the service provided.
Excellent service. Returned unit. Now waiting for refund. My husband died.
Always very pleasant and helpful when dealing with you.
We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️
Very helpful for such matters-- life or death or well-being
Very helpful. Prompt service.
Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.
This is the second time I have had to use your services. It is rewarding to have the quality of service that I pay for, Thank you.
very good system, plus customer service is very good
Easy to purchase and install
I was very happy with your service and working with your personnel was a pleasure.
VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED
Will write more after I have had it for a longer time -- Only a week so farl.
Customer service staff have always been efficient, professional and helpful. Thank you!
We have appreciated the extra layer of protection for my mother in law, as we are both having to work full time this summer, so she is on her own much of the day.
Your ad in AARP is not clear on actual cost with additional services. Why not just give the full facts on cost and billing.?? Skip all the small print and use the color graphic spaces for full information?
I am very pleased your representative was helpful and Knowledgeable. I feel safer now ....ThankYou
Toni was pleasant and helpful.
I FOUND YOUR SALES PEOPLE WERE VERY HELPFUL AND PATIENT WITH ALL MY QUESTIONS PRIOR TO PURCHASING UNIT. AND CUSTOMER SERVICE HAS BEEN VERY GOOD ABOUT THE TESTING.
Everything is great
Excellent help through your chat system. And the representative followed up with just like he said he would. System setup was easy.