Dale G

Oct 10, 2019

They suggested a product that was more convenient and cheaper than the way I had been buying coverfage.

Felicia v

Aug 19, 2019

Friendly and helpful staff. Used them twice now for travel insurance.

Dawn D

Jun 12, 2019

Great experience! Very easy and quick to get coverage that could literally be life saving in the event of a medical emergency while traveling.


May 21, 2019

Everyone is very friendly and answer my questions very fast. I have been pleased with the service I have received over the years.


Mar 02, 2019

A true pleasure to work with. Friendly, knowledgeable with prompt service. Process was easy to do online with great options to choose from. You were available to answer all my questions. Thank you & blessing!


Feb 08, 2019

Great service in finding the exact plan that I needed! The quote was emailed to me within minutes and it included each detail that I had requested.

Carl B

Dec 18, 2018

Well, it was really very easy. Of course it was all automatic and I didn't get to talk to Doug about it but Lord willing, we'll have other opportunities to visit with he and his new bride.

Sarah L

Nov 14, 2018

Curtious service

Tobias B

Nov 06, 2018



Oct 16, 2018

I liked the prices and the coverage for extreme sports like rock climbing, but the lack of an online claim system makes it second to other offers.


Oct 16, 2018

Very Good Service


Jun 27, 2018

So thankful Karen was able to help my expat friends find the perfect plan and policy for their family. When they asked us about our insurance and how we were able to navigate the world of international insurance policies, we confidently recommended the folks at GNI. Thank you to Karen and to all at GNI

Robert D

Apr 16, 2018

Hello Pei, Hope you had a good weekend. Following up on my promise to check back with you after the Aetna Forum. It was a good forum. Aetna staff shared reports of what Aetna had done last year and their vision for the future. It was a good time of interaction with them and the other participants. One of the best things I learned, especially from talking with the other participants: How important and valuable You and GNI are for me as my Broker! Thank you for being there for me. Having now gone to two Aetna forums, I have come to appreciate more and more what you and your staff do for our missionaries (and thus for me, too). Thank you. I look forward to working closely with you and your staff. Blessings, Bob Robert D. McCall, D.Min. Special Assistant to the World Missions Executive Leadership Church of God World Missions Cleveland, Tennessee


Jan 18, 2018

Dear Doug, I am writing to let you know how much I appreciate your company's customer service policy. You have the best customer I have ever worked with period. Thank you!


Jan 08, 2018

YES! (This information helps) VERY MUCH SO! I love you, GNI! The best customer service EVER!


Dec 13, 2017

I just wanted to say thank you so so much for all your help. You are amazing at what you do. I have never met anyone in insurance willing to help me out as quickly and honestly as you did. you answered everything I needed in a timely way and helped me process my decision. ONLY because of you we are re-enrolled and added the maternity. You made this difficult process easy and understandable. Thanks so much!!!!


Nov 13, 2017

Thank you! I haven't had any claims, but it makes me feel more secure to know that I have insurance when I travel. Thank you for your service and your email. BTW - Nice layout on the thank you card!


Aug 12, 2017

I wanted to reiterate my thanks to you for all your help with my husband's insurance package for his Everest Base Camp trek. You were always very professional and kind. He unfortunately had to put both insurance plans to the test; he developed a severe throat infection, was airlifted by helicopter out of a small village close to Base Camp, and spent three days in Swacon International Hospital in Kathmandu. Fortunately, he is fine now, and none of his other trekking buddies required medical attention, but we really did need those policies and both of them came through for us with flying colors. It gave me a new appreciation for insurance, as both protection and solidarity. In case you happen to have any more insane clients who want to go on this spectacularly beautiful, but grueling, cold, uncomfortable, oxygen-deprived trek - Global Rescue insurance is not redundant, and is recommended. Best wishes and thanks again.


May 21, 2017

Pei is definitely an incredible asset to your team. I have worked with many people in different industries over the years and she has definitely set the bar high! I truly appreciate her, her work ethics and her amazing customer service skills. Changing my Agent of Record to Good Neighbor Insurance has been one of the best decisions I have made for our group. I could go on and on, but I know I am preaching to the choir so I will just leave it at that.


Jan 05, 2017

Thank you for personally spending so much time to secure the correct information and policy for us. Your efforts relieved me when my time was limited.


Oct 08, 2016

Thank for your insight into our International and now our Domestic insurance needs. I really want to acknowledge Shara's incredible customer care. We have had some real curve balls thrown at us, one the new laws, and two an appeal by one of our members to get a clear response from our carrier. Shara has not hesitated to do the leg work to help us resolve both issues. Within literal hours Shara responded to, and was on top of both. I want to commend Good Neighbor for hiring well, and Shara for great customer care!

Jessica Belkot

Aug 14, 2016

Thank you so much once again for your incredible service! You all are a joy to work with.


Jul 05, 2016

Thank you VERY much for your follow-up. It is helpful to receive such proactive customer service. I did receive your original response and have been pondering all of the options. Based on the information you provided and a very positive local doctor visit, we have decided NO changes are currently necessary in our coverage and we will be renewing our policy as is.

Dennis B

Oct 09, 2019

Very good service.

Kim W

Aug 07, 2019

They were very helpful - and I have short term travel insurance at a reasonable price.

Mary A

Jun 10, 2019

Fast and efficient service.


Apr 08, 2019

I recently took a mission trip to Guatemala with members from my church. We were visiting one of the pastors from our church who had a calling to preach to the people of Guatemala. One of the families from our church went with him, his wife and their son as well. We send two teams down a year and I was blessed to attend and bring the good news of the Gospel to the precious people of Guatemala. I was told I should look at international insurance in the event of an accident, I’d have coverage. They told me about Good Neighbor Insurance and called them right away. I spoke with Jan, she was AMAZING and so easy to work with. She told me everything I needed to know about the plan and how to sign up. The process was very easy, the systems are automated and you receive immediate confirmation of your plan and all the information you need to take with you. The costs are very reasonable and affordable and you would NOT want to take a missionary trip without obtaining travel insurance. Having learned about them, I found out they provide insurance for ANYONE traveling outside the U.S. short or long term. This is great for anyone who’s going on vacation anywhere in the world and wants to be certain they are cared for in the event of an accident. I highly recommend this if you are ever traveling, to avoid costly medical bills, in the event of a serious injury or death. As if the injury or death is not bad enough, the financial burden on any family would only make it worse! Jan and the team at Good Neighbor Insurance, can also field questions about how it works and the do's and don’ts when traveling internationally as they relate to insurance. I highly recommend Good Neighbor Insurance to anyone! The follow-up and attention to detail are fantastic, not to mention the “Peace Of Mind”!


Feb 23, 2019

Too easy


Jan 29, 2019

My rating reflects only the purchasing aspect of Good Neighbor's service, as I have not heard about any of our travelers needing to use the insurance. Therefore I cannot comment on that. This insurance is the most affordable that I could find on the market.


Dec 14, 2018

Thanks for hassle free and excellent cover


Nov 08, 2018

Jan, in particular, was super friendly, helpful,and always replied very promptly to emails. She made the process seamless!


Oct 20, 2018

It was very easy to complete the formalities online. And also price is affordable. Thank you.

Alexandra J

Oct 16, 2018

Very satisfied


Oct 16, 2018

Excellent Coverage

Deborah S

May 16, 2018

I've never dealt with a better service agency than Good Neighbor. From the beginning of the call "How can I help make this the best day possible?" to the quick and accurate response to our staff's needs, the experience is stellar. Michelle is always willing to go the extra, extra mile been when I've dropped the ball!. I couldn't get the chart below to work but I would have marked it a 10

Ethan S

Feb 27, 2018

The staff were very helpful.


Jan 16, 2018

I want to thank you all very much for your help in finding a great insurance plan that works for me! I was very concerned when looking through different options, but Good Neighbor saved the day. I sincerely appreciate what you do.


Jan 03, 2018

So impressed with the quick responses and help! (Karen Bellas) I keep coming back and highly recommend your team.


Dec 07, 2017

Andrew and I are deeply grateful to you and all the staff at GNI. You have impressed us with your efficiency and personal connection you make during the process. We will not hesitate to recommend GNI to fellow workers. We are also sorry we were not able to sign through GNI at this time and appreciate the amount of work that has gone into assisting us.


Nov 06, 2017

Thanks for the great customer service you and others have provided to us over the past 6 years! As a direct result of your commitment to customer service, I have recommended you to other missionaries here with us on the field in Nigeria when they have asked about insurance options. And I know that in at least one instance, it has resulted in insurance secured through your organization. Keep up the great work and service!


Jul 26, 2017

Thanks again for all your excellent help. You have taken what was a big source of confusion and worry for me and made it into something perfectly understandable and comfortable.

Chip Atkinson

Apr 10, 2017

As Vice President for Staff Development, I needed help in understanding the fine points of international health insurance so I could select the best, most cost-effective plan for Crossover. Your staff in the Group Department has been superb in enabling me to make good choices both at the inception of our first plan, and at each yearly renewal time. As a leader, Good Neighbor's help has been extremely valuable to me. Your commitment to service, overseas experience and professional expertise is second to none.


Dec 11, 2016

Jeff, I don't usually respond to these messages, [to a .pdf card thanking the client for their business] but I wanted to take just a minute of your time to express my thanks to your courteous and helpful staff while making my decision to purchase a new health insurance policy. As an expat with extraordinary health insurance requirements, I worked with your knowledgeable Individual Team to identify a product that was satisfactory for my needs. Honestly, I shopped around the competition as well, and found the level of assistance and products GNI offered superior in all cases. Thanks to the responsiveness of your proactive team, I was able to procure and provide proof of insurance to the foreign government in a very short timeline. Having been individually insured for over 20 years through my consulting firm, I have worked with several different agencies to provide my health insurance needs. As the founder of GNI, it is certainly to your credit how effectively your team works with its clients. I look forward to our continued relationship. Kind Regards.


Oct 01, 2016

Thank you for the work you did on our behalf. From the everyday tasks throughout the renewal planning stages, you maintained the height of professionalism. We always felt comfortable contacting you when we had issues with the plan. You were on top of the situation immediately, You helped make a challenging renewal experience as smooth as it could be. Again, we've really enjoyed working with you and are very impressed by your work ethic, your attention to detail, your professionalism and your thoughtfulness. Thanks again for going WAY above the call of duty.


Aug 05, 2016

Thank you very much for coordinating this process so promptly and for this good report. When my trip is rescheduled I plan to be in touch with Good Neighbor Insurance again to obtain the needed insurance. You live up to your name!


Jun 01, 2016

Thank you so much for all the hard work you do and for making our lives so much easier in regards to insurance. I cannot tell you how much we appreciate having people like you who understand our lives living overseas! After talking to Doug, I would like to reduce the amount of term life coverage from $250,000 to $200,000. With the limited amount of time that we have before returning to Asia, I do not have enough time to get a physical before departing. IF you need any further information, please let me know. Thank you again!

Kight P

Sep 13, 2019

Travel insurance is difficult, especially for U.S. citizens living overseas. They looked over all of my needs and made recommendations that worked for my various travel scenarios. A tremendous relief to have all the work done for me. I can relax knowing my family is protected.


Aug 01, 2019

Staff was very helpful in selecting the right policies as we are both over 65.

Blake N

May 31, 2019

The entire process is fast and easy. Once I got the information together they walked me right through the entire process. Like I said fast and easy. And if there is a claim, they work hard to help get it settled. These guys are my "go to" for missions insurance.

Dede B

Mar 27, 2019

Very friendly and easy to work with. I have not had to make a claim on it but happy to know that we have it if needed.

Luke J

Feb 14, 2019

Very easy and reasonably priced!


Jan 24, 2019

well done


Nov 22, 2018

After I make the phone call to your office, the gentleman that handled my call was very professional. He corrected my mistake rather quickly and painlessly.

Ronald P

Nov 08, 2018

As I have mentioned many times before (and in the Travel session of our syllabi for Years 1 and 4) Doug Gulleson and his company (GNI) have values I share. And they are local, honest, and flexible in their policies.


Oct 17, 2018

Best insurance out there. Easy to register and get covered almost immediately.


Oct 16, 2018

Luckily I didnt know that I even had it!☺

Robert M

Oct 03, 2018

Worked with GNI multiple times, and each time was fabulous. Thank you GNI for taking care of me!

Carrie C

May 10, 2018

My experiences working with Pei, Michele and their team at Good Neighbor Insurance have been superb, they are courteous and professional and they know what they are doing. They take a personal interest in me and my group and work tirelessly for the benefits of our group. I deeply appreciate them.

Carolyn S

Jan 25, 2018

Thanks SO much Doug. I just want to say again thanks for your personal service that is so responsive and so professional. Without going into too much detail about this last season, I can only say that you and your company and your service have been hugely encouraging while at the same time contrasting even more starkly to some of our other experiences with agencies and systems. We have been talking to many of our colleagues about your company, so thank you again! I also just got a certificate from IMG saying it's been approved so that's also great!


Jan 14, 2018

This is a long overdue 'Thank you' for the insurance coverage you provided while I was back in the States. I think I received an email from you asking for feedback and while I procrastinated the email was lost. I appreciate your courteous communications and look forward to using your service again.


Dec 20, 2017

We compared GNI with Gallagher Charitable International Insurance Services. Your rates were better, and the coverage was comparable. Your staff was very helpful, and the online sign up process was very smooth.


Dec 01, 2017

Thanks Jeff I am very happy with your service! Keep up the good work.


Oct 05, 2017

You guys always make it so easy for us!


Jul 21, 2017

Thank you for passing along this concerning us. We will make sure our people are aware of the deadline. We appreciate the help you were in guiding us about policies. You all have been such a help to our people over the years; we are thankful.


Mar 05, 2017

I really appreciate the service I've received from both IMG and Good Neighbor. I am very happy with the medical coverage during my time serving in Chiang Mai. Your staff has been insightful, kind and (nicely) persistent.

Ryan Petersen

Dec 01, 2016

It has always been a pleasure to work with GNI. Their staff is always nice and friendly, and the organization is very easy to work with as everyone is professional and knowledgeable. We always work hard for GNI when they call on us, because GNI works hard for their clients, and that has always been important to Petersen International Underwriters' success.


Sep 05, 2016

Thank you so much! You are a fantastic advocate for Feed My Starving Children. We can't thank you enough!


Jul 21, 2016

Thank you so much for handling this so efficiently and completely. We have been so very pleased with the service and customer attention your company has provided. I have two other children who, as well as Lydia, plan to travel internationally in the near future. You can be certain we will be signing up with Good Neighbor again!


May 03, 2016

Regarding coverage for China, You are amazing. I appreciate all of your diligence and excellence. Seriously, Thank YOU!

Donna M

Sep 11, 2019

It was easy to get the information I needed and to purchase the policy I wanted.

David L

Jun 24, 2019

Ver polite, helpful and informative. They did a great job for us


May 24, 2019

Thank you

Libertad S

Mar 09, 2019

Finding the right plan for me was a great done job but I still want to wait and see how does your attention and the insurance works for me in case needed.


Feb 12, 2019

gni is excellent. Last year at this time, I was looking for insurance as I was moving overseas. I contacted 20 insurance providers/brokers. GNI was the only one that really seemed like they wanted to help me. They gave good service then and have given good service this year at renewal time.


Jan 08, 2019

Excellent service and amazing followup. Thank you for your outstanding support.

Annette C

Nov 17, 2018

Great service and advice on my questions about hang gliding insurance

Ken R

Nov 07, 2018

I've been a career missionary for 40+ years and have used GNI a few times. The results have always been satisfactory. Keep up the good work!


Oct 17, 2018

Very friendly and knowledgeable staff


Oct 16, 2018

So appreciate Tracy White's patient, efficient responses.

Ashley G

Sep 26, 2018

I had been going back and forth with our WEA Elite insurance providers with no progress in getting my questions answered. Once I had asked the same question about 10 times without an actual answer (they responded to emails but never answered the question asked which was related to finding out what they needed for my claim to be completed), I sent GNI an email. Jan was super fast to respond and once she got involved, I started getting answers to my questions and finally saw some progress. I'm so grateful for the help she offered, so we could finally get a solid answer on the claim. If it wasn't for her, I'm afraid we'd still be stuck in that frustrating cycle.

Carrie C

Apr 17, 2018

Pei Hsieh and Michele Therrien represent GNI well, they are always courteous and diligent with what they do, they understand our needs and do their very best to meet them. All years round they are there for us and for our members, never have I had any negative experiences with them at all. They are personable and professional, the best brokers anyone can ever ask for.

Gregg M

Jan 22, 2018

Pei & Michele, I received “Your Guide To Coverage and Benefits” and I wanted to compliment you on this quality document. It is nice having this summary of benefits in an easy to understand format. I cannot thank you enough for all the quality services provided by Good Neighbor Insurance. It is a pleasure doing business with you!


Jan 10, 2018

I want to thank you and your team for always being available and for always responding very promptly to our questions You all are always so thorough and helpful and we are very thankful for your communication. When you live overseas, communication is always more difficult, especially in a more remote location like (ours).


Dec 16, 2017

We just want to thank you for your superior service in purchasing an overseas policy! Karen was quick to respond to our inquiries, so pleasant, and extremely thorough... what an absolute blessing! Thanks again, and may God continue to bless each one of you and your business!


Nov 21, 2017

I would like you to know how grateful I am, personally, to Good Neighbors Insurance for many years of excellent and valued service to CFCI and our missionaries. I am especially thankful to Pei Medil for being such a great support to me and advocate for me these past several years. she has been invaluable. May our Lord continue to bless you and prosper you all as you continue to serve in this very important way.


Sep 01, 2017

Good idea to thank folks for referrals. It makes me want to do this even more with others I come across.


Jun 25, 2017

You have been a real blessing to me even though things didn?t work out as we had hoped. You are always so gentle and encouraging.


Feb 09, 2017

thank you so much! I wish all things/people in life were this pleasant

Carlos M. Robinson

Nov 05, 2016

Thank you to your entire team for thinking of Azimuth. You honestly don't know how important it is to us to be associated with GNI. Jeff and the entire team is so well respected in the mission market and all your business matters, it just means the world that you all entrust Azimuth the way you do. A partnership with GNI has been a upfront goal of mine personally since the start of Azimuth and I'm humbled that it's actually taken off in the manner in which it has.


Aug 26, 2016

My name is Steve, and I have to say that I have received excellent help from your office. They have been very professional in helping me with a difficult problem.


Jul 14, 2016

I just called to see if I could thank you 'in person'. I am absolutely blown away with the insurance. It has been SUCH a blessing, and I'm finally taking care of myself. Yesterday I had a prescription filled out that was almost $400 and paid $0! I cannot thank you enough for all your help with enrollment. I had so many questions, freaked out, etc., but you hung in there and due to all your hard work, the blessings are flowing!