After I make the phone call to your office, the gentleman that handled my call was very professional. He corrected my mistake rather quickly and painlessly.
As I have mentioned many times before (and in the Travel session of our syllabi for Years 1 and 4) Doug Gulleson and his company (GNI) have values I share. And they are local, honest, and flexible in their policies.
Best insurance out there. Easy to register and get covered almost immediately.
Luckily I didnt know that I even had it!☺
Worked with GNI multiple times, and each time was fabulous. Thank you GNI for taking care of me!
My experiences working with Pei, Michele and their team at Good Neighbor Insurance have been superb, they are courteous and professional and they know what they are doing. They take a personal interest in me and my group and work tirelessly for the benefits of our group. I deeply appreciate them.
Thanks SO much Doug. I just want to say again thanks for your personal service that is so responsive and so professional. Without going into too much detail about this last season, I can only say that you and your company and your service have been hugely encouraging while at the same time contrasting even more starkly to some of our other experiences with agencies and systems. We have been talking to many of our colleagues about your company, so thank you again! I also just got a certificate from IMG saying it's been approved so that's also great!
This is a long overdue 'Thank you' for the insurance coverage you provided while I was back in the States. I think I received an email from you asking for feedback and while I procrastinated the email was lost. I appreciate your courteous communications and look forward to using your service again.
We compared GNI with Gallagher Charitable International Insurance Services. Your rates were better, and the coverage was comparable. Your staff was very helpful, and the online sign up process was very smooth.
Thanks Jeff I am very happy with your service! Keep up the good work.
You guys always make it so easy for us!
Thank you for passing along this concerning us. We will make sure our people are aware of the deadline. We appreciate the help you were in guiding us about policies. You all have been such a help to our people over the years; we are thankful.
I really appreciate the service I've received from both IMG and Good Neighbor. I am very happy with the medical coverage during my time serving in Chiang Mai. Your staff has been insightful, kind and (nicely) persistent.
It has always been a pleasure to work with GNI. Their staff is always nice and friendly, and the organization is very easy to work with as everyone is professional and knowledgeable. We always work hard for GNI when they call on us, because GNI works hard for their clients, and that has always been important to Petersen International Underwriters' success.
Thank you so much! You are a fantastic advocate for Feed My Starving Children. We can't thank you enough!
Thank you so much for handling this so efficiently and completely. We have been so very pleased with the service and customer attention your company has provided. I have two other children who, as well as Lydia, plan to travel internationally in the near future. You can be certain we will be signing up with Good Neighbor again!
Regarding coverage for China, You are amazing. I appreciate all of your diligence and excellence. Seriously, Thank YOU!
Great service and advice on my questions about hang gliding insurance
I've been a career missionary for 40+ years and have used GNI a few times. The results have always been satisfactory. Keep up the good work!
Very friendly and knowledgeable staff
So appreciate Tracy White's patient, efficient responses.
I had been going back and forth with our WEA Elite insurance providers with no progress in getting my questions answered. Once I had asked the same question about 10 times without an actual answer (they responded to emails but never answered the question asked which was related to finding out what they needed for my claim to be completed), I sent GNI an email. Jan was super fast to respond and once she got involved, I started getting answers to my questions and finally saw some progress. I'm so grateful for the help she offered, so we could finally get a solid answer on the claim. If it wasn't for her, I'm afraid we'd still be stuck in that frustrating cycle.
Pei Hsieh and Michele Therrien represent GNI well, they are always courteous and diligent with what they do, they understand our needs and do their very best to meet them. All years round they are there for us and for our members, never have I had any negative experiences with them at all. They are personable and professional, the best brokers anyone can ever ask for.
Pei & Michele, I received “Your Guide To Coverage and Benefits” and I wanted to compliment you on this quality document. It is nice having this summary of benefits in an easy to understand format. I cannot thank you enough for all the quality services provided by Good Neighbor Insurance. It is a pleasure doing business with you!
I want to thank you and your team for always being available and for always responding very promptly to our questions You all are always so thorough and helpful and we are very thankful for your communication. When you live overseas, communication is always more difficult, especially in a more remote location like (ours).
We just want to thank you for your superior service in purchasing an overseas policy! Karen was quick to respond to our inquiries, so pleasant, and extremely thorough... what an absolute blessing! Thanks again, and may God continue to bless each one of you and your business!
I would like you to know how grateful I am, personally, to Good Neighbors Insurance for many years of excellent and valued service to CFCI and our missionaries. I am especially thankful to Pei Medil for being such a great support to me and advocate for me these past several years. she has been invaluable. May our Lord continue to bless you and prosper you all as you continue to serve in this very important way.
Good idea to thank folks for referrals. It makes me want to do this even more with others I come across.
You have been a real blessing to me even though things didn?t work out as we had hoped. You are always so gentle and encouraging.
thank you so much! I wish all things/people in life were this pleasant
Thank you to your entire team for thinking of Azimuth. You honestly don't know how important it is to us to be associated with GNI. Jeff and the entire team is so well respected in the mission market and all your business matters, it just means the world that you all entrust Azimuth the way you do. A partnership with GNI has been a upfront goal of mine personally since the start of Azimuth and I'm humbled that it's actually taken off in the manner in which it has.
My name is Steve, and I have to say that I have received excellent help from your office. They have been very professional in helping me with a difficult problem.
I just called to see if I could thank you 'in person'. I am absolutely blown away with the insurance. It has been SUCH a blessing, and I'm finally taking care of myself. Yesterday I had a prescription filled out that was almost $400 and paid $0! I cannot thank you enough for all your help with enrollment. I had so many questions, freaked out, etc., but you hung in there and due to all your hard work, the blessings are flowing!
I liked the prices and the coverage for extreme sports like rock climbing, but the lack of an online claim system makes it second to other offers.
Very Good Service
So thankful Karen was able to help my expat friends find the perfect plan and policy for their family. When they asked us about our insurance and how we were able to navigate the world of international insurance policies, we confidently recommended the folks at GNI. Thank you to Karen and to all at GNI
Hello Pei, Hope you had a good weekend. Following up on my promise to check back with you after the Aetna Forum. It was a good forum. Aetna staff shared reports of what Aetna had done last year and their vision for the future. It was a good time of interaction with them and the other participants. One of the best things I learned, especially from talking with the other participants: How important and valuable You and GNI are for me as my Broker! Thank you for being there for me. Having now gone to two Aetna forums, I have come to appreciate more and more what you and your staff do for our missionaries (and thus for me, too). Thank you. I look forward to working closely with you and your staff. Blessings, Bob Robert D. McCall, D.Min. Special Assistant to the World Missions Executive Leadership Church of God World Missions Cleveland, Tennessee
Dear Doug, I am writing to let you know how much I appreciate your company's customer service policy. You have the best customer I have ever worked with period. Thank you!
YES! (This information helps) VERY MUCH SO! I love you, GNI! The best customer service EVER!
I just wanted to say thank you so so much for all your help. You are amazing at what you do. I have never met anyone in insurance willing to help me out as quickly and honestly as you did. you answered everything I needed in a timely way and helped me process my decision. ONLY because of you we are re-enrolled and added the maternity. You made this difficult process easy and understandable. Thanks so much!!!!
Thank you! I haven't had any claims, but it makes me feel more secure to know that I have insurance when I travel. Thank you for your service and your email. BTW - Nice layout on the thank you card!
I wanted to reiterate my thanks to you for all your help with my husband's insurance package for his Everest Base Camp trek. You were always very professional and kind. He unfortunately had to put both insurance plans to the test; he developed a severe throat infection, was airlifted by helicopter out of a small village close to Base Camp, and spent three days in Swacon International Hospital in Kathmandu. Fortunately, he is fine now, and none of his other trekking buddies required medical attention, but we really did need those policies and both of them came through for us with flying colors. It gave me a new appreciation for insurance, as both protection and solidarity. In case you happen to have any more insane clients who want to go on this spectacularly beautiful, but grueling, cold, uncomfortable, oxygen-deprived trek - Global Rescue insurance is not redundant, and is recommended. Best wishes and thanks again.
Pei is definitely an incredible asset to your team. I have worked with many people in different industries over the years and she has definitely set the bar high! I truly appreciate her, her work ethics and her amazing customer service skills. Changing my Agent of Record to Good Neighbor Insurance has been one of the best decisions I have made for our group. I could go on and on, but I know I am preaching to the choir so I will just leave it at that.
Thank you for personally spending so much time to secure the correct information and policy for us. Your efforts relieved me when my time was limited.
Thank for your insight into our International and now our Domestic insurance needs. I really want to acknowledge Shara's incredible customer care. We have had some real curve balls thrown at us, one the new laws, and two an appeal by one of our members to get a clear response from our carrier. Shara has not hesitated to do the leg work to help us resolve both issues. Within literal hours Shara responded to, and was on top of both. I want to commend Good Neighbor for hiring well, and Shara for great customer care!
Thank you so much once again for your incredible service! You all are a joy to work with.
Thank you VERY much for your follow-up. It is helpful to receive such proactive customer service. I did receive your original response and have been pondering all of the options. Based on the information you provided and a very positive local doctor visit, we have decided NO changes are currently necessary in our coverage and we will be renewing our policy as is.
Jan, in particular, was super friendly, helpful,and always replied very promptly to emails. She made the process seamless!
It was very easy to complete the formalities online. And also price is affordable. Thank you.
I've never dealt with a better service agency than Good Neighbor. From the beginning of the call "How can I help make this the best day possible?" to the quick and accurate response to our staff's needs, the experience is stellar. Michelle is always willing to go the extra, extra mile been when I've dropped the ball!. I couldn't get the chart below to work but I would have marked it a 10
The staff were very helpful.
I want to thank you all very much for your help in finding a great insurance plan that works for me! I was very concerned when looking through different options, but Good Neighbor saved the day. I sincerely appreciate what you do.
So impressed with the quick responses and help! (Karen Bellas) I keep coming back and highly recommend your team.
Andrew and I are deeply grateful to you and all the staff at GNI. You have impressed us with your efficiency and personal connection you make during the process. We will not hesitate to recommend GNI to fellow workers. We are also sorry we were not able to sign through GNI at this time and appreciate the amount of work that has gone into assisting us.
Thanks for the great customer service you and others have provided to us over the past 6 years! As a direct result of your commitment to customer service, I have recommended you to other missionaries here with us on the field in Nigeria when they have asked about insurance options. And I know that in at least one instance, it has resulted in insurance secured through your organization. Keep up the great work and service!
Thanks again for all your excellent help. You have taken what was a big source of confusion and worry for me and made it into something perfectly understandable and comfortable.
As Vice President for Staff Development, I needed help in understanding the fine points of international health insurance so I could select the best, most cost-effective plan for Crossover. Your staff in the Group Department has been superb in enabling me to make good choices both at the inception of our first plan, and at each yearly renewal time. As a leader, Good Neighbor's help has been extremely valuable to me. Your commitment to service, overseas experience and professional expertise is second to none.
Jeff, I don't usually respond to these messages, [to a .pdf card thanking the client for their business] but I wanted to take just a minute of your time to express my thanks to your courteous and helpful staff while making my decision to purchase a new health insurance policy. As an expat with extraordinary health insurance requirements, I worked with your knowledgeable Individual Team to identify a product that was satisfactory for my needs. Honestly, I shopped around the competition as well, and found the level of assistance and products GNI offered superior in all cases. Thanks to the responsiveness of your proactive team, I was able to procure and provide proof of insurance to the foreign government in a very short timeline. Having been individually insured for over 20 years through my consulting firm, I have worked with several different agencies to provide my health insurance needs. As the founder of GNI, it is certainly to your credit how effectively your team works with its clients. I look forward to our continued relationship. Kind Regards.
Thank you for the work you did on our behalf. From the everyday tasks throughout the renewal planning stages, you maintained the height of professionalism. We always felt comfortable contacting you when we had issues with the plan. You were on top of the situation immediately, You helped make a challenging renewal experience as smooth as it could be. Again, we've really enjoyed working with you and are very impressed by your work ethic, your attention to detail, your professionalism and your thoughtfulness. Thanks again for going WAY above the call of duty.
Thank you very much for coordinating this process so promptly and for this good report. When my trip is rescheduled I plan to be in touch with Good Neighbor Insurance again to obtain the needed insurance. You live up to your name!
Thank you so much for all the hard work you do and for making our lives so much easier in regards to insurance. I cannot tell you how much we appreciate having people like you who understand our lives living overseas! After talking to Doug, I would like to reduce the amount of term life coverage from $250,000 to $200,000. With the limited amount of time that we have before returning to Asia, I do not have enough time to get a physical before departing. IF you need any further information, please let me know. Thank you again!