Im very satisfied with customer service and my new e-collar. I will certainly recommend this collar to friends and family.
I love your training tools! They are the best that I have seen and I was at a seminar with Jeff Gellman, who introduced me to that collar and it has made a big difference in training and very nice for the dogs to use the tool. Thank you for all that you do!
This is one of the most Customer Service oriented companies I have dealt with in years. They responded to my issue with the collar being too big for my little guy by sending me a new one and new contacts. The response time was immediate. The sales team communicated rapidly with respect and a willingness to help. I would recommend this product, on its own merits, but I highly recommend buying from this company
Customer service was great they helped me with everything and answered all my questions helped out by Chris great service :)
Great Delivery!! Competitive Pricing! Great help on answering my questions, both on Web site and over the phone!!!
They work great with our 3 year old Pyrenese pup who loves to dig very big holes in seconds. We are ordering a new collar that has the quick release buckle in brown.
We love our pro educator 900. It enhances our bond and communication. Shipping was fast and great service.
This remote works awesome. Such a large scale of power to use, allowing me to really leverage the appropriate setting on my dog. Don't let the word mini scare you like it did for me. I use this for my Great Dane and the settings are very, very low to be effective and humane. Also, over the last 3 years I have had wear and tear on my device. The customer support is the best I have ever experienced hands down. Easy to understand, willing to help, and timely replies. You really can't go wrong with them
Life changing!!!! Absolutely the best training device I have ever been around! I have trained my dog and 3 of my friends dogs once I have pushed them to make the purchase! My Doberman loves when I pick up the collar to go outside off leash now! My friends German Shepherd and 2 Huskies love it as well! Must have for every dog owner! Only negative I have is the wall charger I have broken 2 and need to purchase other. In all a purchase I would recommend for EVERYONE!
I love there products. Use them on my personal protection K-9. Puts there training to the next level. Also I email company with questions on products and get a quick and informative response every time
Purchased a Mini 300 for our new 9 month old pup to work on off leash training (using both a trainer and online guides, gotta do it right for it to work!). Love this collar so much, started using it with our older dog. Decided to get a 2nd collar, and sent a message asking about details about combining collars vs getting a 2nd set and all the technical details behind how they can work with 1 or 2 remotes. Got a response the same day with in depth answers to my questions! even fast responses to my follow up questions! Online right now to get a 2nd one for our older dog, that is well trained, but these work so great, it makes her incredibly consistent with recall while we're out hiking in the woods!
Excellent product, fair price, incredibly fast shipping! Their customer service people are the best I've ever dealt with. This company loves their customers.
Good service quick delivery The collar meets my expectations.
I originally purchased the Mini Educator without making an account and after that made an account for the many other items I purchased. I realized because I didn't make an account for the original purchase I did not receive the free Training E Book. I called their customer service and the promptly sent me a copy of the e book to my email and I like all the information it has! Once I finish reading the book I'll begin training thank you!
Did the job well. Will recommend it
I needed to order a car charger for my collar. I was able to chat with someone through the website and they quickly directed me to what I needed so I could place my order. I was really impressed with the quick service.
I've had no issues with this product and it works well. Did not come with the e-book advertised in the purchase price.
Excellent product and company. Easy to use and very, very reasonable prices. I look forward to using them in the future.
I do a lot of training and I just happen to loose a receiver.. I have it. that said.. Byron, the help guy, was right on time. Made my stressful tragedy a little less complicated
I am thrilled with the results of using your collar.now I can let my dog be loose in the unfenced yard knowing he will come when called. He is happier being able to run and chase balls and butterflies and not be restricted ny leash. The adjustable power levels were perfect for different levels of distraction .
This company offers great customer service and stands behind their product. This is the only place to find the best dog training equipment.
excellent customer service. the product i bought is great and works wonders with my dog. The shipping was very fast. Thanks educator collars!
I have ordered a collar system and a spare cover for the remote. Both orders were processed and shipped quickly. I have had to call customer service a few times and they are wonderful. Couldn't ask for a better company. Thank you.
find it very handy for quick release
The mini educator is a phenomenal tool for helping me get my dogs to "off leash" status. I have one for both my dogs and they work great. Customer service is next to none. Emailed one question in the evening and had an answer within an hour. Definitely a company to business with!
This product really works and I have tried many to get my dog to stop barking. I am going to work with him on all of the other commands as well. Customer service is exceptional. I had trouble placing my order and they were closed for the day but someone sent me an email to let me know there was a server issue and then they let me know when it was fixed so I could place my order. Great response.
Having recently discovered the amazing benefit of the e-collar (ET-300). My dog can now be off leash in our yard without a fence. Taking my dog out in public or even to work has become so easy. I let everyone know the magic is in this marvelous training tool. In addition to the benefit of the many options and accessaries available, the customer service is simply amazing. Everything from initial contact via the web page to the expeditious shipping and attention to detail. What a pleasure to find value for the dollar. Thanks for a wonderful product and such great personable service!
Great customer support, they help online to choose right product. Thanks Chris. Very fast delivery.
I placed a order for a EducatorET 300 Mini. I was suprised to recieve it in 2 DAYS! . I love that kind of service! I love the technology in this great collar!
Works great for training without shocking
I had the pleasure to place an order with Educator Collars recently and it was an amazing experience. At first I assumed that I was given the wrong information and quickly sent an email to express my frustration. As it turned out, I was the one that was wrong- yes, the customer can be wrong at times. Here is the amazing part, it was 12:30 am and I received a reply to my PERCIEVED issue. Not only was the customer service rapid, but the technical knowledge was reason enough to calm me down and secure my future business. Thank you Educator Collars!
I use the collar extensively when I allow my dog off leash. I have only had to zap him a few times and he now knows his job is to return to my side if he is roaming. I honestly don’t even have to carry the remote. He just knows when the collar goes on, he needs to come back when called. The collar has never been turned up past 30 and it works everytime. My boy, is an 85 pound Airedale and there is enough of a sensation for him to respond between 20 and 30.
Have been very helpful when I called
Great service. No issues
This collar is awesome. I set it at level one. Only had to use it once and my Old English Sheepdog, who never pays attention, now come ever time she is called. Thanks for such a great product
I emailed a question about adding a second collar and received a call within two hours answering my question! Not what I was expecting at all!! Fantastic service and will always buy from this company!!
I shopped around quite a bit before settling on this one and I have no regrets. I have used this collar for well over a year with my dog and I absolutely love it. The toughness and versatility of this thing is amazing. On top of this, Educator really stands behind their collars with great customer service.
Easy to use and very effective. Quick delivery to Northern Ireland.
Excellent service, delivery was fast, very happy with the company!
I don't use e-collars during training, but every now and then you run across a dog that doesn't respond well to standard training techniques. I rescue, foster, and own Belgian Malinois, which are very intelligent and persistent. When you get one that has a very strong pray drive, he or she will often be so focused on something that verbal commands go unnoticed. This collar offers a wide range of options that can be used before stimulation is necessary. I have found that both the sound and vibrator functions are quite effective at breaking the dog’s contrition, allowing them to refocus on the training. My only complaint is that I wish the manual would have been better written, as it tends to leave the owner on their own to figure out many things about its operation.
Products are great! Thanks!
I have used the Educator Collars with all 3 of my dogs the product is excellent and the customer service is great. I had one of my collars die while on vacation I called and spoke to the customer service rep. he helped me trouble shoot and finally decided the item was dead. They shipped me out a new one immediately.
I purchased a Zen 300 and have been very happy with the product. I am considering to get additional reciever for my other dog but didn't know what would be the best option. I reieved very quick (instant) yet thorough information from Bryon in the chat and now I know what to do! Overall, great experience with this company!
Fast shipping and superior selection, liked it
Fast, personal, live customer service through your search for the perfect e-collar! Super helpful and the he website is friendly and easy to navigate through.
This company is absolutely fantastic! I had to return a receiver for replacement, and the process was quick and painless! The technicians are knowledgeable and very helpful. I also ordered a second collar for a new dog, and I received the collar within 24-36 hours. Super impressed and LOVE the equipment!
Excellent service and product. I highly recommend!
Everything arrived in perfect condition, instruction booklet was helpful and clear. The remote is comfortable in my hand and easy to operate without even looking at it.
Our dog trainer used an ecollar and sent it home with us. We use it daily and put it to rugged use - lots of swimming and rolling around in god knows what. It charges faithfully every night and is ready to start a new day faithfully and flawlessly.
Best customer service with Chris on chat. Explained everything to me I needed to know. I will highly recommend this company !!!!
Outstanding customer service! I sent them an email about a couple questions I had and they responded extremely fast with the information I needed. Recommend to EVERYONE!
This is my 3rd sttemp at finding a good e-collar for my sensative Vizsla. The first collar hurt her on the low settings, the 2nd collar dial moved because it wouldn’t lock, this is the perfect fit...love the bungee collar & the light feature on collar too....also great customer service......highly recommend—-fast shipping too!
We use to use a sportdog collar but it just didn't have enought levels for what we needed and I felt like it kept giving out on us. I am so happy that I finally bought a mini educator I have only heard great things and all the features it has to offer.
Nice device for close range/smaller dog park training. Nice customer service. Got a second dog after some time of being a single dog household and was pleasantly reminded that the unit was expandable to 2 dogs. Sweet. So we purchased the 2nd receiver and collar and violá. Tips: purchase a collar that is not the same as the black original. That way, you can match the black button to the black collar, and the red button to the second collar. Also, for the not-so-tech-inclined, watch a random YouTube video or two on how to pair the second collar and you will be good to go.
I have used Educator collars for three dogs. The first, a Dalmatian rescue who had been in a crate for 14 hours a day prior to adoption, simply could not be trained to return. She would escape and we would chase her, sometimes for miles. Can you blame her? I heard about the Educator e-collar and had her trained by an excellent trainer who trains dogs for the state police in my state. This level of a trainer is not necessarily needed, however. In any case, that was five years ago. She is extremely well behaved, all I have to do is show her that I have the remote in my hand…….fantastic product and online support.
I've always been satisfied with Educators product and service!
Had to buy a new straps since the dogs destroyed the one for the ET-300 mini. The new one I bought is a lot longer so it fits easy on the neck of our shepsky. He is 35 weeks old but his neck is enormous. The customer service it's very good they helped me a lot when my package was missing and when the track&trace wasn't working. Even when it's not in their hands anymore they helped me!! I live in Netherlands so the package went missing since customer clearance. I'm happy to train again with border collie and shepsky!
The team at Educator Collars really care about their customers' needs. I also have total faith in the endurance of their product. I once left a transmitter in a field. It was 4 days before I could return to find it and those 4 days were filled with torrential rain storms. When I picked up the device, it was still charged and ready to go.
I️ have a single mini educator and a 2 dog set up that I️ use daily. This is a great product. I️ have small hands so it fits great. I️ hope to get the bungee collars as well. The customer service is good also
I purchased parts for my existing training collar. These collars are great tools when used properly. The parts came quickly and were as described. Thanks.
Fast and easy service
Super easy to put together and these adaptors do not irritate my shiba and want her to feel as comfortable as possible during out training sessions. Also the 2 day shipping with the actual educator unit was an awesome bonus.
I am thrilled with my Mini Educator et-300! Well made product backed by great costumer service! Fast shipping too!
I would like to thank Byron for his 5 star customer service with dealing with me order as I changed it twice and he sorted it out extremely quickly without question. I run my own company and the level of customer service you guys offer has shown me I need to improve ours :) Keep up the good work and I look forward to my next purchase from you!
Exact match shipped quickly and works great.
Excellent customer service and excellent products for a variety of different dog needs. I spoke with a gentleman named Byron and he was very informative and helpful in helping me choose my next educator e collar model. The model i current have is the 302 but my training needs have changed. Byron was amazing and i will be going with the 800 model. The 300 is a great model and has lasted through all kinds of different harsh environments and consistent daily use. I will always stick to educators they are build to last and take a beating where other remotes and collars have failed on me.
Easy to use and small size
I'm very impressed with the customer service!! Byron the Product Specialist was so incredibly helpful in helping me pick out a size appropriate ecollar for my 6 pound Chihuahua. Ended up picking out the vibrate only collar as its receiver is smaller. He even swapped out the bulkier regular collar for a 3/4 Nylon one. I'm thrilled to get the product. Very impressed!
I have had ecollar for almost 2 years now. Started with the mini and was upgraded to the pro. I kind of like the mini better. There are lots of features I love on this. It does what it says it will do. My complaints are as follows: 1.)You can't really use the light function; it is not easy to do on the fly. I liked the ease of turning on the light with my mini educator, which I liked better than this model overall. 2.)It has randomly reprogrammed itself twice now. one of the times this happened after charging; I noticed that two buttons were not working... turns out it had put itself onto 2 dog mode and those buttons were for (nonexistent) dog 2. 3.)It does not float. We swim a lot. I keep it around my neck but I worry about losing it. 4.) There is no version for left handed people. The good: I hear that it is better than other brands. The customer service can't be beat. When my mini educator stopped working correctly, they replaced it and upgraded me to this model. They also replaced my collar and receiver when the receiver battery went out. First, they sent me the wrong battery, but instead of just sending me the correct battery, they sent me a new collar receiver; even better. They are always friendly and helpful if you have an issue. It seems to be a good company. I am happy with my purchase and overall happy with the product despite the couple of hiccups.
My EZ-902has taken a fall off my trailer at 55mph and I saw it skipping down the road. Next my Malinois puppy (7 months) failed a short stint out of her kennel without us here. She worked it over pretty well. I tried boiling the case, not on unit, in an attempt to reshape the case. Boiling failed so I used a blowtorch, on the case, to reshape the case to fit enough for zip tie to finish the endurance patina.
This collar is wonderful. 12 month old Cavachon has responded to the collar immediately only set on vibration at this time for training. Have not had to use static controls at all. Highly recommend and is very easy to set up and use. Byron was very helpful and knowledgable. Best collar and easiest ever used.
I hardly ever write reviews, but this product deserves it. I absolutely love it!
Ola, Eu ja comprei e chegou rabido pra SP ... este site gente e maravilho, e sobre o aparelho e FANTÁSTICO , facelita nossa vida e deixa seu cachorro aprender rabido .
I have had 3 of the 900ez collars for 5 years. These are the best training collars out there. The quality is phenomenal, plus after 2 year warranty is over, replacement parts are readily available if needed. Someone stole my remote believing it was something else. I replaced the remote without having to spend money on a complete new system. I have replaced the batteries and they continue to work perfectly. Love the bungee collars for long wear comfort plus like the fact you can purchase different color collars, makes knowing which color set fits which dog without burning my brain cells. Quality of collars can’t be beat! Plus! customer service personnel are extremely patient. I had many questions to get my purchase customized to my needs. Thank You!
Byron was super helpful. Will be purchasing a replacement collar, and new contact points based on his guidance. Saved me heartache since i had the wrong one picked out.
Super fast shipping. Only latest models! Super fast email communication! Great customer service!
Very good item. Great product. Ordering the stronger version for my stubborn weim.
I orderd 2 collages for my dogs! I like it! Fast delivery ! Thanks Joke
I needed a replacement charger, they had exactly what I needed, fast ship, great price
Fast shipping, excellent product and the price beat most.
I am having trouble with my device losing charge after only an hour or two. It’s new I have only had it two weeks. Can anyone offer help.?
We already had a mini educator ET-300, since we have two dogs now we have bought the zen for the other one. It's a nice collar, works good. Had some problems with delivery in Netherlands but with a lot of help of customer service package was delivered!! The customer service is great very friendly en helpful! I would buy and recommend others to buy here again!!
Good products, good description of how to use, good service.
I had an old e-collar that no longer worked and was contemplating the purchase of a new collar system. I found the replacement battery kit offered on your site. A few dollars later I had a complete replacement kit (including the water tight gasket). The shipping was fast and the install was quick. Its like a brand new collar. Thanks!
I loved that my shipment got here fast!!!!
Excellent E-collar fast shipping tons of freebies thank you very much stand-alone e-collar much better than all the others that are big and bulky. But on the other hand the mini educator is small and compact I like it very practical.
I ordered the Pink, Leopard, and Zen and love all of the skin options also super fast shipping and reasonably priced. Will buy again!
Highly recommend. Great product with a A+ customer service. You have earned a life time customer. Thank you!
I am very pleased to see a quality product have the backing of a first rate service dept.
Loved the website, very easy to order and read about the different models. Liked that they had videos to help demonstrate how to use them effectively. My order was received on time and it was what I purchased.
Excellent products to choose from. I have 2 e-collars and will be adding another one soon. The assortment of accessories are great! I highly recommend these products.
We initially didn’t want to use these but all other training approaches we tried didn’t work on our two young shelter dogs. Working with a great trainer, we went this route and have seen remarkable progress in their training.
Received Order but NOT Evideo
I had a great sales person who helped me get exactly what I needed. I love the collar!
Bought replacement collar/receiver ET-800 and Flex Collar Strap for old one (approx 2 yrs old) which would not hold battery charge anymore. New one works very well without problems (approx 1 month current usage) and Flex strap is comfortable, fits well with easy adjustments.
Very happy with the service I received and the speed of delivery. Will definitely be using you for future purchases.
I received my product very quickly after ordering. The customer support team sent my free PDF e-collar training book when I asked them to (the original email either didn't get sent or got lost somehow). The product is very well designed and delivers a consistent stimulation at the level it is set to. Vibrate, tone, and night light are very convenient features. Distance range is more than enough for the average pet owner. Overall, I am happy with the purchase, even if I don't always use the stim.
Works great. I have a 5 month old doberman with a ton of energy. She responds very well to it on a low setting. Results are positive