It surprised me that the delivery met my preferred time-slot and the good arrived on time! Hope there will be more discounts and I'll come again for sure! Thank you for your outstanding service!

I am a long frequent customer of ePet and I am happy with their service in delivery and handling of orders. Recently I have a complaint on the quality of Royal Cannin Adult Medium 15 kg bag. After opening of which for more than 1 month or so, laevae (worms) were found inside the dog food. My complaint was taken promptly on 16/6 (Sat) and within 3 days over the weekend, I got a free replacement bag for 15 kg delivered to my house on 19/6. That was very helpful because my dog would not subject to be fed with any other substitute food for too long. Thank you again and I appreciate very much your prompt handling and resolving of my complaint.

the dogfood is good and deliver is fast, but the courier said they won't deliver after 6pm.

Very good selection and very good service

Excellent! Will buy again

Intended to purchase large bag of Orijen Fit and Trim dry cat food. Item was listed as "out of stock" and after contact I was advised that it will not be available until sometime in November. Ended up ordering a smaller size bag which was delivered in a timely manner but disappointed that larger bag, which represents a significant savings, wasn't going to be available for so long.

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Good service

ePet.com always answers my inquires within 24hours. My orders usually gets shipped out within 24-48 hours. Great service!

I purchased many of my dog's needed products from here such as Veal Lamb Puffs, Frontline Plus for fleas and ticks and diapers. All products were good quality and has worked really well. Delivery was quick and packaging was secured. The price didn't cost anymore than I would pay at other places but their online experience was very efficient and I highly recommend others to use this platform versus other well known companies such as Whiskers n Paws because of compatible pricing, excellent delivery time and aftercare support. You know this company has a genuine care for pets and pet owners in all the products they offer. This place offered the best price in Lamb Puffs.

Prices are on par with most other pet stores. Selection of quality brands is probably the best part about this site. Fast reliable delivery via TaQbin. I might even say this is the only real e-commerce experience I've had in HK: order online, pay via credit card, get an email confirmation for the order, and an email notification for when the delivery is dispatched with an online tracking number. Every other service I've tried I had to place the order, wait for a phone call from the shop to confirm the order and agree on a delivery window, then sit around and wait for the delivery guy to call.

Good....

Good!

I am very impressed with their service. It is quick, efficient and very reliable. They have not missed any of the footnote I put down in my order. The price they offer is very competitive as well. I have never been this happy shopping with an online store. Excellent service, highly recommended.

The goods: better priced than others, and delivery was super fast, less than 24 hours. Wide variety of items and easy to navigate. The bads; in the categories I searched (e.g. cat toys) practically everything was out of stock. Up to 70% of items out of stock. Also, the support on the chat function just ‘disappeared’. Chatting the one moment, gone the next!

Excellent customer service. Ultra helpful and knowledgable about the products. Delivery quick and no hassles. Just as it should be.

exceptional delivery terms for pet owners living in a remote area of HK.

The staff are really friendly and helpful, I would definitely refer to my friends

I've found ePet to be consistently reliable in both areas. Shipments happen immediately, and CS are responsive and helpful.

The price is competitive in the market and delivery service is excellent without limitation. Well done ePet!

I like how you included some samples of dry dog food in the order. I like giving my dog a variety of flavoura so thanks for the samplers.

Customer service is world class! I requested for next day delivery and it was completely smooth!

Best pet food web-site I've come across in HK. The web-site is clear and easy to navigate, the products are always available, the delivery is fast. I had one slight payment problem (due to a computer error) it was dealt with promptly and efficiently by phone.

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Delivery fast and on time. Frozen meat patties are not melted at all. Will buy again.

and fast delivery.

I liked the customer service. very prompt reply to my inquiry and my order was delivered quickly. price was reasonable

ePet is a great pet shop that is so convenient as I can quickly and easily order pet supplies and have them delivered to my home for free. Great selection, quick communication and prompt delivery.

Very good services and delivery very fast

Great customer service and quick delivery - my pup was very happy!

I am stunned at how fast the delivery arrived after ordering. 24hrs is amazing. Will always order from ePet

ePet always replies to my enquires in a timely fashion and provides a great variety of products for my pup.

Good service with prompt reply. Sorry to hear that you don't ship to Singapore. Thank you. Sharon

Have been using Epet and one of the few that provides shipping to Lantau Island. The delivery is always quick, the website is really easy to access, and all the products are well selected! Keep it up!

Great Products, Fast Shipping. But Promos needs modified. Example I order Merricks Wet Dog Food Cans each time I order, different flavors to mix it up for my dog. You have promos buy 6 get a discounted rate, buy 12 cans get a better discounted rate & buy 24 cans get great promo rate. But it’s a shame even though I order that amount I am not eligible as your promo excludes different flavors. Every other pet supply company does not restrict flavors. I would be inclined to order 12 or 24 each time, if I got that rate. I hope you take a look at promos & lifting their flavor restrictions. Thank you for asking for a review. Lisa Reynolds

Consistently awesome customer service and super fast delivery with fab brands and products for dogs.

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Very good very fast

Fast. A lot of choice variety of items. I highly recommended this shop to those who want find one stop shop of pet food and pet needs. And their staff order reviewer is very accommodating and helpful responsive.

Fast delivery and the delivery guys are professional, communicable and efficient

Highly recommended

Very good service

Speedy delivery

Great

Very quick respond by email, impressive.

Very satisfied with prompt service and quality of product!

Great one stop shop for most of of your needs. Prompt email responses and excellent service. Only wish there was a bit more variety in accessories such as pooper scoopers, litter boxes, feeding bowls as wnp does, but its not a big deal!