SMS Reviews

Collect more product reviews and company reviews from your customers via SMS.

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SMS Review Requests

Send your company, product, and experience surveys via SMS messaging (also known as text messaging). Your customers are already using text messaging each and every day. Take advantage of this medium and ask for a review.


Collect More Reviews

Higher open rates can drive increases in more review submissions for your company and products.

Based on analysis performed by Twilio, a cloud communications platform: 

  • 96% of SMS messages are read within three minutes of receipt
  • 90% of those within three seconds

In TrustSpot, you can customize the review request form to match your brand and schedule when SMS review requests are sent.