Boost Customer Satisfaction with TrustSpot AI Responder

Improve your online reputation to generate more sales with TrustSpot – the all-in-one eCommerce solution for collecting, managing and sharing product & site reviews.

Join 500+ eCommerce businesses around the world using TrustSpot to collect & moderate reviews

Join 500+ eCommerce businesses around the world using TrustSpot to collect & moderate reviews

Conquer Negative Reviews & Increase Customer Experience at Scale

Responding to positive & negative reviews is a proven way to boost customer sentiment and loyalty, but it shouldn’t take you too much time. That’s where we come in:

TrustSpot’s A.I. Responder makes responding to reviews a breeze. Saves a ton of time when dealing with negative reviews while still keeping it personal!

Tyler Speegle, Extelli

Craft Effective Responses that Elevate Satisfaction

Respond to more reviews with ease and confidence, turning your customers into loyal advocates.

Empower Your Customer Service Team

Eliminate the stress of crafting the perfect response by providing your team with a reliable starting point for engaging customer interactions.

Streamline Your Review Response Process

Save time and effort with our AI-generated suggestions, ensuring every response is well-crafted and impactful.

Powerful Integrations for Quick Automation

Exclusive Offer

30 Reviews in 60 days, Guaranteed

We are dedicated to your success! If you don’t get 30 new reviews in the first 60 days get 3 months on us.

Try Risk Free

Try TrustSpot’s product review and AI Responder platform with a 60 day money back guarantee!

We’ve Got Your Back

Picking up a new software can be time consuming, so let us handle all of the set up for you!

Review Collection Made Easy: TrustSpot FAQs

How does TrustSpot help collect and manage reviews?

We keep it simple!

Through automation and easy-to-use features, you can send Company Review and Product Review requests upon fulfilled orders and service confirmation emails or manually to past customers. When reviews come into your TrustSpot account, we allow you to manage/moderate each review by responding, customizing how it displays on your site and providing data on each review & request sent.

Can TrustSpot integrate with my eCommerce platform?

Yes! eCommerce reviews are our bread & butter.

We can integrate with most popular ecommerce platforms including Shopify, Shopify Plus, Shopify Markets, WooCommerce, Magento, BigCommerce, Volusion, PrestaShop, OpenCart, Neto and Web Shop Manager.

We also offer an API for custom-built sites, making it easy to collect and display reviews on your website, no matter which platform you use.

How does TrustSpot authenticate reviews?

Simply put – Through email verification and order data.

For eCommerce sites, our integrations automatically send review requests upon order fulfillment.

For service-based businesses, our BCC Email integration sends requests as part of service confirmation emails.

All imported reviews are verified by our support team upon inspection of the import file and the reviews’ original sources.

Can I customize the appearance of my review widget?

Apply custom CSS and/or use our in-app settings.

You can customize the layout, colors, and fonts that best match your website’s design. Our easy-to-use widget builder lets you create a unique and visually appealing display for your customer reviews.

We also provide 10+ different widgets from review carousels, badges and banners, pop-ups and more!

What is Trustspot's pricing structure?

Monthly and Annual Pricing – No contracts required

We offer a range of pricing plans to suit businesses of all sizes. Each plan includes different features, such as review collection and displays, email automations, integrations, Google Shopping Ads Review Feed, collecting photos and videos, and more.

For Enterprise merchants, we offer custom tailor plans to fit your needs and budget.

Visit our Pricing page to see which features come with each plan.

Does TrustSpot help improve my SEO?

Through indexed content and Rich Snippets

Each of our widgets provide keyword-rich content and all review text is indexed by Google.

With our Product Review Widget, your review stars will show up on Google Search in the form of Rich Snippets.

Can I invite past customers to leave reviews?


TrustSpot allows you to invite past customers to review your business in several ways; by sending a bulk invite to a list of customers (up to 1,000 per upload), a direct request email and/or using a direct link on your site, in emails, or even as a QR code.

Can I import my existing reviews?

Yes! Import native and external reviews.

You can import existing product and company reviews using a CSV file. We provide a sample file to help match your import file’s structure and our support team is here to assistance with this process.

When importing company reviews, you can also import reviews from Google, Facebook, LinkedIn, and Yelp.

Can I respond to customer reviews through TrustSpot?

Of course! We even have a A.I. Responder to help craft the perfect response.

Customers who receive replies can update their star ranking and review text, which is especially helpful when dealing with negative reviews.

By addressing customer feedback, both positive and negative, you can demonstrate your commitment to providing exceptional customer service and build stronger relationships with your audience.

What kind of support can I expect if I need assistance?

Support is here for YOU!

We offer integration and widget installation support on all accounts. You can directly message us via email and live chat while in-app.

For Premium, Ultimate and Enterprise users our development & success team is here to help troubleshoot any issues you may have and offer strategic advice to increase efficiency and improve your reviews program.

Experience the TrustSpot Advantage Risk-Free

By choosing TrustSpot, you can be confident that you're partnering with a dedicated team that's committed to your success. We stand behind our software and services, and with our 60-Day Total Satisfaction Guarantee, you can try us risk-free.