Content Moderation & Reputation Management

Actively monitor, manage, and moderate your user-generated content to maximize every point of engagement.

With TrustSpot, You Own All Your Customer Content!

We equip you with the tools to proactively monitor, manage, moderate, and respond to your customer community and the content they create. 

Content Moderation

Automate your customer reviews, visual UGC, and Q&A at ease using our moderation settings and tools.

 Enable Auto-Publish

Enable auto-publish settings on visual uploads and reviews that are tied to a star rating.

 Enable Profanity Filters

Monitor profanity within reviews and flag reviews that contain them to remain unpublished.

 

Content Management

Directly manage all the customer content you collect, curate, and publish. Decide which content you want to display and where to publish it.

 Tag Management

View all your product and service tags at a glance with our tag management dashboard. You can create new categories, tags, and even import content in bulk with this tool.

Reputation Management

Manage all customer reviews and choose your best ones to showcase directly on your site and social media.

 Collect Authentic Reviews that Speak to Your Brand

TrustSpot always verifies your customers before they submit reviews. Ensure your brand recognition and values are in line with customer reviews and visual UGC that you collect.

 Respond to Negative Reviews

Combat negative reviews and proactively respond to disgruntled customers. Turn the customer experience around with helpful follow-ups, and publish review responses on your website to help future customers.