Mountain Crest Gardens

Mountain Crest Gardens greatly increased the number of customer photo submissions and reviews which has led to higher levels of trust among their customers.

Industry: Gardening

Platform: BigCommerce

Favorite Feature: Visual Gallery Customization, Product Tags

Company Overview

Mountain Crest Gardens™ is a family owned and operated succulent nursery established in 1995. Located in the scenic Scott Valley of Northern California near Mt. Shasta, our nursery provides the largest possible selection of top-quality succulents and cacti at affordable prices.

Our collection has grown and expanded to over 700 different varieties of hardy and soft succulents, including Haworthia, Kalanchoe, Senecio, Aeonium, Tender Sedum, and hybrids. We add new varieties to our online catalog every month with no minimum order or wholesale account requirements.

Challenge

Gardeners want to know they are getting the best quality plants at the best possible prices. We needed to establish ourselves as a trusted resource for our customers so that they would continue to do business with us. In this industry, customer loyalty is very important.

Solution

Mountain Crest Gardens signed on with TrustSpot to help them not only gather more reviews but also collect more customer photo submissions. Since gardening is such a visual industry, the customer photos were vital as proof of the quality plants that Mountain Crest offers.

Results

Through TrustSpot, Mountain Crest Gardens has exponentially increased the number of customer photo submissions and reviews, leading to higher levels of trust in their brand.

TrustSpot provided us with exactly what we needed—an affordable, two-in-one solution for getting both traditional text reviews and customer experiences/photos.

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