The Question Group is a new type of question for our experience survey tool, which allows you to ask multiple questions on a single page. The Question Group is useful if you're wanting a customer to provide answers about a specific item, where all sub-questions are related.
For example, if you're a automotive part company you may want to ask the user the: Year, Make, Model and Color of their car. All answers are than grouped together within the experience moderation page. To learn more about creating a question group, Click Here
We've also made several improvements to Experience Surveys, including:
Added selected product to the product question, when emailing customers.
Added new notification to alert if an submission is incomplete.
Added the # of submissions for a particular product to the Products page.
Display employee name when responding to submissions or reviews.
Retailer Import Syndication
This new add-on service allows you to aggregate your reviews from Amazon marketplaces, and dozens of other retailers on a monthly basis. If you're selling your products on Amazon or other major retailers within North America, you can now import this data directly into your TrustSpot account. This service is available on all plans as an add-on service, which starts $199 for up to 25 SKUs. You can use this service monthly or as a one-time import.
To get started, simply contact your account manager to learn more.
Supported Retailers & Marketplaces
Amazon Marketplaces: USA, United Kingdom, Canada, Germany, France, Italy, Mexico, Spain, Australia
Bed Bath & Beyond
and many more.. For the full list of supported retailers, Click Here to learn more.
Gift Cards Giveaway
This release also includes a new way to incentivize customers to upload additional visual content with their review, in this case a $100 Amazon Gift Card. This service is available at no additional cost for all merchants at the $249 level or higher. TrustSpot will select 1 lucky reviewer from all participating merchants each month, and send that customer a $100 Amazon Gift Card. The Gift Card is paid for and delivered by TrustSpot directly, so there's no additional work on your part. Best of all, if your brand happens to have a winning customer, we will email you the good news as well.
To get started utilizing this feature, please contact your account manager or our support team and let us know if you wish to participate.
Auto-Scrolling on Visual Displays
We've made a few updates to the both the Visual Carousel and Product Review Carousel, to now auto-scroll after a few seconds. This eliminates the customer having to manually click to scroll, and can be added to any existing or new carousels in a few clicks.
To get started using this feature:
Go to: Trust Elements > Visual Carousel or Product Review Carousel
Click the checkbox "Enable Auto-Scroll Content" and set the number of seconds for new content
Click "Save" and you're done!
Lootly Loyalty & Referrals
New loyalty features & improvements
Our March 2020 wouldn't be perfect, without some new announcements for Lootly - our loyalty, referrals and VIP Platform. Below is an overview of all announcements today:
New Features & Improvements
Added inline Product Points: Display the # of points a customer will receive for purchasing a product
Added inline Point Balance: Display how many points a customer has from within their My Account area
Added YouTube Subscription (earning action): Award points for a customer subscribing to your channel
Added 10 new fields to edit within Widget (social interactions, and VIP benefits)
Updated customer export to include referral URL
Updated rewards page to support all fonts utilized by widget
Updated customer import to support tags column
Updated customer profile to include individual referral sharing & click stats (under referrals activity)
Redesigned referrals activity to show individual action statuses from both the sender & receiver
If you're utilizing the WooCommerce or Magento plugin we highly recommend you update to the latest version, to take advantage of new optimizations and features:
WooCommerce: Latest version 1.13 ~ added support for "exclude_sale_items" for coupon generation
Magento 1: Latest version 1.0.11 ~ improved support for multi-store domains and potential conflict fixes
Magento 2: Latest version 1.0.15 ~ same updates applied here from Magento 1
Optimizations & Performance Improvements
Beyond the new features & integrations, we also like to introduce improvements to the platform every month based on feedback and our internal roadmap. Each of these improvements are listed below:
Added auto-publish controls for visual content (PR Moderation)
Updated Popup Tab design to work better on desktop & mobile devices (curved design, font size updates, logo update and better UX placement).
Updated Thank you page logic to display review coupon if no other visual coupons are enabled.
Coming Soon for April 2020
The March 2020 release focused on key improvements & new features to our experience survey platform, content syndication, gift cards and Lootly. Our goal for April 2020, is to continue with improvements to these systems, and also focus on new integrations to obtain reviews or to push content to other systems. The Lootly April release notes will be sent next week in a separate email, with additional new features and updates.