How It Works
When a customer makes a purchase from a TrustSpot verified merchant, they will receive an email within a few days asking them to leave a review for the company. Only customers who have made a real transaction are offered to leave a review. If the customer accepts, they rate the business on a scale from 1-5 stars, provide a text description, then enter a recommendation score which gauges on a scale from 1-10 of how likely they are to recommend the company to friends, co-workers, or family. These reviews give the company honest feedback so they can make improvements to their businsses processes, as well as inform potential future customers on how well the company operates.
Review integrity is our #1 goal. Negative reviews are never deleted, and each review is moderated manually by our compliance team to ensure 100% authenticity. Only real, paying customers can leave reviews. Many review sites allow any random person to come on and leave a review, which corrupts the integrity of the system. We do things differently, and our approach to transaction based reviews makes us the #1 most trusted source for e-commerce merchant reviews.