Quick Answers To The Most
Common Questions

Don’t want to search through the FAQ for an answer? No problem!
Click on our Live Chat icon on the bottom right to chat with us.

Frequently Asked Questions

  • What are the benefits of collecting reviews?

    Displaying reviews on your site is one of the most important aspects of converting visitors into customers. By displaying one of our trust graphics, such as a banner or widget, customers can see how reputable of a company you are and make a more informed decision about working with you.

    When customers are visiting a new site they have a instinctual fear that something may arise and often lead them to not buy. Reviews help to calm those fears.

    The other benefit is that reviews help increase your SEO, especially with the tools available at TrustSpot. When somebody searches for reviews for your business, what do they find? With TrustSpot, they will see your TrustSpot profile page displaying all of your reviews and even showing gold stars in Google organic search results.

  • Can I import my existing reviews?

    Yes! We can easily import in all of your past reviews so you're not losing anything when moving to TrustSpot.

  • What features do I get with X plan?

    Upgrading to a paid plan provides numerous benefits to grow your online reputation, brand and overall sales. You will get access to on-site display graphics that show prospective customers how reputable you are to work with. We also have an entire suite of features dedicated to customer service, retention, and marketing. Check out our Pricing page for details.

  • What payment methods are accepted?

    We accept all major credit cards (Visa, MasterCard, American Express, and Discover).

    If you're planning to sign up for our Ultimate Plan, we can offer an additional payment method (check) for United States based companies only.

  • How do people review my company / products?

    TrustSpot has numerous ways to connect to your business, whether you're an eCommerce Store, SaaS app, Online Services company, or an Offline Services company - we have a solution for you.

    For eCommerce stores - TrustSpot has a plugin that you would first install on your store. Next, once an order is completed on your store, the customer's information is sent to TrustSpot and our system will than send them an review request automatically. You can configure the amount of days to wait for the email to go out, to ensure the customer receives their order. Only real / paying customers can leave you a review .. no random strangers or fake reviews.

    For SaaS, Online or Offline based service companies - TrustSpot offers a few other ways to integrate with your company such as: BCCing a special email address we give you, Embedded Exit Survey, API, or even manual sending by uploading an excel document with the customer's name & email address.

  • What eCommerce carts are supported?

    We currently support: Shopify, BigCommerce, Magento 1 & 2, WooCommerce, Prestashop, and OpenCart 2.

  • Is your Free plan – really free?

    Yes! Our Free plan is absolutely 100% free to use for the lifetime of your company. We made this plan to help companies that are just starting out to build up their reputation. The Free plan has a few features to help you collect reviews and start building your online trust. Check out our Pricing page for more details.

  • How can I learn more about TrustSpot?

    The best way to learn more about TrustSpot is by requesting a demo. This way one of our team members can walk you through every feature we offer and answer any questions you have. We can do same day demos as well to help with your busy schedule.

Interested in TrustSpot?

Schedule a demo with one of our team members to learn more.

Thank you

We’ll be in touch within
a few hours to schedule the demo.